Confused.com - Car Insurance Reviews

Name: Confused.com - Car Insurance
Rating: 4.54

4.5 Rating 231,982 Reviews

91 %

of reviewers recommend Confused.com - Car Insurance

4.5

Based on 231,982 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

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“Very intuitive to use website. Competitive and swift online quotes. Usually value than other similar competitive websites but unfortunately not on this occasion. Despite not buying via Confused.com still highly recommended.”

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Posted 1 month ago

“Found a really good quote - whole process was really easy.”

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Posted 1 month ago

“Your site gave me a good idea of the cost of the cover I need. I did start to progress a policy when my current insurer’s renewal offer arrived. It was virtually identical in cost and cover so I renewed my policy.”

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Posted 1 month ago

“Easy to renew and staff very helpful”

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Posted 1 month ago

“I think confused. Com are good with cheaper car insurance quotes. But this time was cheaper then my renewal but the excess was alot more so I didn't do it. But I have use these also like it when you get £20. Every time you get buy from them.”

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Posted 1 month ago

“My car insurance had gone up to £450 this year (ridiculous) I've never claimed in 25 years 😡 . So I went to confused.com and almost immediately got a quote for £297 with courtesy car 🥳 I was amazed. When I cancelled my old insurance they didn't give a fiddle 😔 . Don't be a sheep and let them get away with this!! Always get a different quote yearly. So simple to change over (REALLY!!!)”

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Posted 1 month ago

“once we found out how to navigate the website all went well”

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Posted 1 month ago

“Very nice! Cheapest!”

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Posted 1 month ago

“Fairly easy to get a range of premiums. Unfortunately the best prices are the basics. Adding on what is needed brings it closer to my existing policy.”

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Posted 1 month ago

“Easy to use and set in plain terms”

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Posted 1 month ago

“Tried the cheapest you showed but a waste of time i have perfect driving record these past 40yrs and went through there questions to be turned down with no reason it just said we cannot offer you insurance at this time”

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Posted 1 month ago

Hello Julia, Thank you for leaving your review. I’m very sorry to hear you had trouble on our website after obtaining quotes. Please be assured this is not the experience we want for our customers. Unfortunately, we’re unable to view your Confused.com account as you have posted on a review site. However, we would like to investigate this for you and resolve your issue as soon as possible. So that we can do this, please can you email our customer support team at communications@confused.com and confirm the name of insurance company in question, date and time quote obtained, price and a brief explanation from insurer response. We hope to resolve this for you soon, Julia. Ka, Confused.com Representative

Posted 1 month ago

“Totally hopeless, cannot get it paid, you shove it over to Goskippy, all my details are fine yet payment is not happening and I've tried with 2 cards now, very frustrating and will have to ask my son to get it done for me. Have ample funds in both accounts. Charles Southgate”

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Posted 1 month ago

Hello Charlie, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Ka, Confused.com Representative

Posted 1 month ago

“Satisfied as I got what I wanted.”

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Posted 1 month ago

“Good choice of company’s”

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Posted 1 month ago

“It allowed me to compare prices and cover without having to enter my details numerous times. Very easy to find the cover that was right for me.”

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Posted 1 month ago

“Easy and best price”

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Posted 1 month ago

“You have helped me for 2 or 3 years now to get the best quote and I will renew through your company again this year.”

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Posted 1 month ago

“Found it very happy full and easy to use”

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Posted 1 month ago

“Easy to use website, good quotes, easy to buy”

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Posted 1 month ago

“Very helpful and clear.”

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Posted 1 month ago

Confused.com - Car Insurance is rated 4.5 based on 231,982 reviews