Confused.com - Car Insurance Reviews

Name: Confused.com - Car Insurance
Rating: 4.54

4.5 Rating 224,297 Reviews

91 %

of reviewers recommend Confused.com - Car Insurance

4.5

Based on 224,297 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use. Put your details in one time and the quotes are there.”

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Posted 13 hours ago

“Brilliant I love my insurance because of you guys I have got mine and it’s cheap and good Thanks,”

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Posted 15 hours ago

“Straight forward website, with very competitive prices.”

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Posted 15 hours ago

“Like any other comparison site. Put in your details and press the magic button. Simples! However, for some reason, the prices were lower on Confused. Throw in the rewards with now hundreds of vouchers to choose from and monthly coffee and the choice is simpl erm obvious!”

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Posted 16 hours ago

“Very good, many thanks. I will use the site again.”

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Posted 17 hours ago

“Found me a great deal”

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Posted 18 hours ago

“Best compare site Iv used saved a bit , so glad I went to confused.com”

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Posted 18 hours ago

“Was quoted a price with was completely different when we phoned insurance company”

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Posted 19 hours ago

Hello Linda, Thank you for leaving your review. I’m sorry to hear your prices have expired. The time a quote is valid for can vary between each of the providers on our panel. Some quotes are only valid at the time of the quote and others are valid up to 30 days depending on which provider you choose. As we’re a comparison site, unfortunately this isn’t something we can control at Confused.com. As we don’t calculate the prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. I’m sorry for any inconvenience caused. Ka, Confused.com Representative

Posted 2 hours ago

“Despite requesting a Taxi ( hire and reward quote. And despite giving you information specific to taxi car insurance we record quote and paid for it only to read the certificate and it was not for taxi car if I hadn’t of checked it properly I could have been driving driving around illegally. Hopefully it would not have got past the city council very poor service”

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Posted 19 hours ago

Hi Edmund, Thank you for leaving your review. I'm sorry to hear you experienced this issue. I have reviewed your account details and I can see you filled out the car insurance quote form and this does not cover Taxi insurance. If you required Taxi insurance, you would have required to fill out the taxi insurance section. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 2 hours ago

“Saved me £200 this year, happy days”

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Posted 20 hours ago

“Absolute waste of time, got the wrong vehicle to my registration number and all help said was we can't understand it!”

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Posted 20 hours ago

Hello Jenny, Thank you for leaving your review. I’m very sorry to hear your quote details were showing incorrectly on the insurance provider’s site. Please be assured this is not the experience we want for our customers. We would like to investigate this for you as a matter of priority, however we’re unable to do this on the review site. Therefore can you please email communications@confused.com. I’m very sorry for any inconvenience this has caused you, Jenny. Ka, Confused.com Representative

Posted 2 hours ago

“The whole process was very easy and resulted in a policy with different insurer at a premium reduction of 40% for the same cover. Many thanks.”

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Posted 21 hours ago

“Good quick comparison of pool of different quotes.👏”

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Posted 21 hours ago

“It’s just so easy to use”

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Posted 21 hours ago

“Was quit easy to complete the search/comparison.”

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Posted 21 hours ago

“Great offers, not just the one at the top. Nice price and extra incentives though they were just a sweetener to the already great deals offered.”

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Posted 22 hours ago

“Easy process.”

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Posted 22 hours ago

“Easy to use and lot's of company's to chose from.”

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Posted 22 hours ago

“Followed the link regarding insurance quote...proceeded with buying insurance. No history of it on confused site?”

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Posted 23 hours ago

Hello Nicola, Thank you for leaving your review. I’m very sorry to hear you had trouble on our website after obtaining quotes. Please be assured this is not the experience we want for our customers. Unfortunately, we’re unable to view your Confused.com account as you have posted on a review site. However, we would like to investigate this for you and resolve your issue as soon as possible. So that we can do this, please can you email our customer support team at communications@confused.com and the name of insurer in question with the given price. We hope to resolve this for you soon. Ka, Confused.com Representative

Posted 2 hours ago

“Great comparison website BUT despite you listing what you need from the policy, the quotes come back without these additions hence when you add them the price changes significantly; therefore without going through every quote and adding on the extras, the price comparison is worthless!”

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Posted 23 hours ago

Confused.com - Car Insurance is rated 4.5 based on 224,297 reviews