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Cohorted Reviews

4.2 Rating 2,421 Reviews

80 %

of reviewers recommend Cohorted

Company Reviews

Product Reviews

About Cohorted:

Cohorted brings the magic of product discovery online by connecting everyday beauty lovers with a taste for premium, to leading beauty brands that you can fall in love with, if not already… From our No1 premium subscription beauty box to our Limited-Edition curations, our team of beauty enthusiasts promise to bring you the best in beauty discovery for you to trial.

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customerservice@cohorted.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sadly, I didn’t receive what was advertised and the more prestigious brands were substituted for poorer quality, and duplicate items (2 lipsticks and 2 face/contouring palettes in one box!!). This was my first box and sadly I was disappointed. I’m going to see how the next one is before I make a decision as to whether to stick with this, but so far all of the promises have failed to be delivered)”

Thanks for your feedback. We're incredibly sorry you feel this way. I'll pass this feedback onto the rest of the team. We're always looking for ways in which we can improve our service for you. We're sure you'll love next months beauty box just as much as we do.

“Unfortunately the gimmick when signing up you see pictures of luxury end makeup pieces but receive lower end products that are frequently available in drug stores on special offer. Which is fine except the subscription and price offer and promise luxury but underdeliver.”

Hi. Thanks for your review, we're so saddened to hear that you feel this way. We really appreciate your feedback here and we will be sure to pass this onto the rest of the team - we're always looking for ways to improve the customer experience so thank you for sharing. if there's anything further you'd like to discuss please contact us on customerservice@cohorted.co.uk

“Doucce not a high end product and after trying mascara and lipstick i did not like it I won’t be buying a cohorted box again Not worth the hype”

Hi Louise, Thanks for your review, we're so saddened to hear that you feel this way. We really appreciate your feedback here and we will be sure to pass this onto the rest of the team - we're always looking for ways to improve the customer experience so thank you for sharing.

“Not heard of doucee. Every product by them. I prefer all different brands in the box. Think all the items in the June box looked cheap! And they don’t apply nicely either. There a bit, revlon!”

Hi, Thanks for your review, we're so saddened to hear that you feel this way. We really appreciate your feedback here and we will be sure to pass this onto the rest of the team - we're always looking for ways to improve the customer experience so thank you for sharing.

“quality of products not well known and I probably wont use them”

Hi. Thank you for being in touch here. If you haven't already, please reach our care team on customerservice@cohorted.co.uk and they will get back to you as soon as possible and will be happy to help you here. Thank you for your patience. Best Wishes.

“I have been with Cohorted Beauty box since Nov 17. The Dec, Jan and February boxes were really good and I used all the products. The products felt high end and i would definitely buy them again. The April box was poor. The shampoo and conditioner felt cheap. There are low cost supermarket brands that are way better than this. The mascara cleaner i felt was a bit pointless. Make Up wipes or remover do the same job. The lip gloss was too similar to the one i got in December. The box was missing a Salt Spray and a Clarins sample. This box was definitely not as good as previous boxes. I hope it is just a one off, Lynn”

Hi Thanks for your review, we're so saddened to hear that you feel this way. We really appreciate your feedback here and we will be sure to pass this onto the rest of the team - we're always looking for ways to improve the customer experience so thank you for sharing. Please reach out on customerservice@cohorted.co.uk and one of the team will be happy to assist you here.

“Products can be very disappointing sometimes, some products are a free tester you can get from behind a counter, and sometimes I feel cheated when it’s classed as a £10-£15 item. Feel products are also sometimes over priced just to boost the box value. However sometimes the products can be very good but in very unusable shades/ colour. I also feel when I have received an email to say my box has been shipped and on its way, to then find out it hasn’t, I don’t find a £5 voucher on a different £50 box from yourselves to be good customer service as I would then be spending at least £45 after being delayed, also being told a product was missed out of the box and you will put an “extra” item in the next box helpful, when you don’t.”

Hi Thanks for your review, we're so saddened to hear that you feel this way. We really appreciate your feedback here and we will be sure to pass this onto the rest of the team - we're always looking for ways to improve the customer experience so thank you for sharing.

“Unfortunately the Cohorted experience has not been great from our first box in March. Bad timing meant that a product was missing due to the break in at the factory, although the products received were very good. This month started badly with nearly a week passing between receiving the dispatch notice and the arrival of the parcel (interestingly in March the dispatch notice was sent the day before I received an email saying there would be a delay due to the break in). It isn’t clear if the free product promised due to March’s break in was present in this month’s box. Also the booklet states that the Jorgobé white tea balancing cream is 100ml, however, the actual product only contains 50ml which makes the advertised box value inaccurate. So overall the Cohorted experience has been a little disappointing.”

Hi. Thank you for being in touch here. If you haven't already, please reach our care team on customerservice@cohorted.co.uk and they will get back to you as soon as possible and will be happy to help you here. Thank you for your patience. Best Wishes.

“The booklet stated we would receive a Clarins sample and it wasn't in the box. I was also told that there would be an extra gift in this months box to replace the MAC mascara that was missing from last months box, and again there was nothing in the box!”

Hello Claire, I'm very sorry to hear about your recent experience with Cohorted, I can see that a member of the team has been in touch and we do hope to get this resolved. Kind regards,

“Hair care stuff . I only use Moroccan oil hair products so apart from the moisturiser the whole box was pointless .”

Hi Thanks for your review, we're so saddened to hear that you feel this way. We really appreciate your feedback here and we will be sure to pass this onto the rest of the team - we're always looking for ways to improve the customer experience so thank you for sharing. Please contact our customer service team at customerservice@cohorted.co.uk who can assist you with your issue.

“I did not expect for 3/4 of the box to be hair products. I thought this box was better than that. May as well pay £10 for birchbox and get the exact same.”

Hi Thanks for your review, we're so saddened to hear that you feel this way. We really appreciate your feedback here and we will be sure to pass this onto the rest of the team - we're always looking for ways to improve the customer experience so thank you for sharing. Please contact our customer service team at customerservice@cohorted.co.uk who can assist you with your issue.

“I am a little disappointed because I received a Box with products too clear for me. Indeed, I have very dark black skin and this is not taken into account. I could not do contouring. But overall the products are good. I really appreciate.”

Hi Thanks for your review, we're so saddened to hear that you feel this way. We really appreciate your feedback here and we will be sure to pass this onto the rest of the team - we're always looking for ways to improve the customer experience so thank you for sharing. Our aim is to provide a high-end luxury un-boxing experience with a hand-picked surprise selection of beauty products, unfortunately, this means we are unable to provide a service whereby we can offer colour matches, shades etc. Please contact our customer service team at customerservice@cohorted.co.uk who can assist you with your issue.

“I love leaving positive reviews but sadly I can’t in this case. After a subscribing for three months I cancelled my subscription after paying on the first I did not receive the box, I emailed three times, phoned (no body ever answered only weird automated answerphone), left messages on Twitter, Facebook and Instagram. A week later I had a reply from Instagram and the January box was sent out very late and missing the main item of the clay mask :-(. I was anxious as you pay a month in advance however I did receive this months box following my cancellation. However the products in this months box I could have sourced for the price of the box, sorry to say who wants orange scented oil?? Lavender or any other nice spa smelling oil would have been lovely. The poor customer service and lack (entire absence) of response to my emails about not receiving my January box have sealed the deal and I shall not be renewing my sub subscription or recommending sadly.”

Hi, I'm very sorry to hear about your recent experience with Cohorted, I can see that a member of the team has been in touch and we do hope to get this resolved. Kind regards,

“This box is ok. It's probably worth around 30 quid? They have measured the box worth on the products being full sized but they are mostly TRAVEL sized. They also often have products in that are on websites like TKMAXX and Fragrance Direct or just being sold cheaply elsewhere. They never thank people for their constructive criticism on here - they on say thanks when someone is tricked into thinking it's worth the hype. I have now changed to Look incredible and recommend it massively.”

Hi Deidre, Thank you for taking the time to leave this feedback, we are sorry to hear that you are unhappy with the price of our beauty box. Please be assured that this will be passed onto the relevant departments but if there's anything further you'd like to discuss please contact us on customerservice@cohorted.co.uk Thank you, Cohorted.

“All skincare no macup”

Hi. Thank you for being in touch here. If you haven't already, please reach our care team on customerservice@cohorted.co.uk and they will get back to you as soon as possible and will be happy to help you here. Thank you for your patience. Best Wishes.

“box was late. Again. For the 2nd time in 3 months. Contents of the box were underwhelming and not of the quality of the previous two boxes. Hotel freebies would summarise the contents aptly.”

Hi Dan, Thank you for taking the time to leave this feedback, we are sorry to hear that you are unhappy with this month's products. Please be assured that this will be passed onto the relevant departments but if there's anything further you'd like to discuss please contact us on customerservice@cohorted.co.uk Thank you, Cohorted.

“The january box was a big dissapointment. Nothing in the box I could use. The december box however was really nice. So I am now expecting/looking forward to seeing what is inside the februar box. That will determine whethet I wish to continue my subscription. Also, since I live abroad it has not always worked well with the deliverances. I am not receiving notifications when the box arrives, which makes it difficult for me to know I have a box waiting for me. I am seriuosly considering shifting to look-incredible I saw their January box which looked amazing. Also their postal fee is half the price then Cohort. Which is a big factor.”

Hello Maria, I'm very sorry to hear about your recent experience with Cohorted, I can see that a member of the team has been in touch and we do hope to get this resolved. Kind regards,

“I was really disappointed with my first box. I was under the impression from looking at past boxes that there would be makeup and a few full sized products. Instead January’s beauty box was all bath and skin care products, most of which were samples. As I have sensitive skin I wasn’t able to use most of the products. I have kept the subscription ongoing for February to see if there is an improvement but will be cancelling if not.”

Hi, Thank you for taking the time to leave this feedback, we are sorry to hear that you are unhappy with this month's products. Please be assured that this will be passed onto the relevant departments but if there's anything further you'd like to discuss please contact us on customerservice@cohorted.co.uk Thank you, Cohorted.

“i didn't like that is all the prudacts are skin care”

Hi! Thank you for being in touch here. Our beauty boxes are curated by our beauty editors each month to try and bring you the best beauty box experience possible. If you haven't already, please reach our care team on customerservice@cohorted.co.uk.

“for the price the items are not worth”

Hello Jamileh, Thank you for taking the time to leave this feedback, we are sorry to hear that you are unhappy with the price of our beauty box. Please be assured that this will be passed onto the relevant departments but if there's anything further you'd like to discuss please contact us on customerservice@cohorted.co.uk Thank you, Cohorted.

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Cohorted is rated 4.2 based on 2,421 reviews