Products can be very disappointing sometimes, some products are a free tester you can get from behind a counter, and sometimes I feel cheated when it’s classed as a £10-£15 item. Feel products are also sometimes over priced just to boost the box value. However sometimes the products can be very good but in very unusable shades/ colour. I also feel when I have received an email to say my box has been shipped and on its way, to then find out it hasn’t, I don’t find a £5 voucher on a different £50 box from yourselves to be good customer service as I would then be spending at least £45 after being delayed, also being told a product was missed out of the box and you will put an “extra” item in the next box helpful, when you don’t.