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Cobweb Reviews

4.7 Rating 6,297 Reviews

94 %

of reviewers recommend Cobweb

Company Reviews

About Cobweb:

Cobweb is one of Europe’s largest cloud solutions providers. Born in the cloud in 1996, Cobweb’s cloud services and solutions have empowered organisations of all size to grow into flexible, agile businesses through the deployment of best-of-breed cloud technologies. A member of the Cloud Industry Forum (CIF) and a Microsoft Gold Partner, we pride ourselves on innovation, and liberating customers through technology, backed up by 24*7 UK -based advice and support.

Visit Website

Phone:

0333 331 4962

Email:

customerrelations@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place
Fareham
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We did not find it very encouraging that Cobweb struggled to transfer the domain, and kept going round in circles involving our supplier that the domain was being transferred from. The Route cause of the issue Cobweb experinced was with Cobwebs supplier, and this should have been identified alot sooner by Cobweb.”

(New Customer) - Posted 5 years ago

Hi Mark We are sorry we have not provided our best services on this occasion, please be assured we do our best to constantly improve our customer service and offer the best support to our customers. A member of our Customer Relations team will be in touch to gather your feedback. Regards, Cobweb

Posted 5 years ago

“I came up with the solution myself, Rory simply validated it. Nice guy though Thanks Drew”

(Support) - Posted 5 years ago

Hi Drew Thank you for your review. If you would like to discuss further please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Cobweb

Posted 5 years ago

“I am not a new customer for a start! This was a migration from the old system to the new and i have been treated like a brand new customer. The people have been fine, but your system and how it communicates with me is very irritting”

(New Customer) - Posted 5 years ago

Hi Bryan Thank you for your feedback - Customer Relations will call you to discuss your feedback further. Regards, Cobweb

Posted 5 years ago

“the whole process has taken longer than expected”

(New Customer) - Posted 5 years ago

Hi, Thank you for your review. If you would like to discuss further please contact our Customer Relations Team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Cobweb

Posted 5 years ago

“Listened to me”

(New Customer) - Posted 5 years ago

Hi Simon Thank you for taking the time to review Cobweb, we really appreciate your feedback. Kind regards Cobweb

Posted 5 years ago

“They were patient with our questions and answered them all fully and were reassuring”

(New Customer) - Posted 5 years ago

Hi, Thank you for taking the time to leave a review, we really appreciate the feedback. If you would like to discuss your experience further, please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Cobweb

Posted 5 years ago

“They didn’t make me happy”

(Support) - Posted 5 years ago

“Implementation was slower than expected, even though no date was ever agreed, but the support team were helpful and good to deal with at all times.”

(New Customer) - Posted 5 years ago

Hi Gary, Thank you for your feedback. If you would like to discuss further please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Cobweb

Posted 5 years ago

“Dissapointed that I was told that my custom workflows were not terminating because they did not have stop conditions at the very end of them all because they should know workflows terminate automatically when they reach their natural end point anyway. It was implied that the fault was mine when it was not. I actually figured it for myself that our on site CRM Router was backing up and causing the issue due to a power failure locally. As I suspected, resetting the local CRM Router cleared the issue - shame you guys could not have suggested that as the problem.”

(Support) - Posted 6 years ago

Hi Simon Thank you for your feedback, we are sorry this isn't yet resolved and a member of our team will continue to work with you to identify the issue. Regards, Cobweb

Posted 6 years ago

“Joshua Turier is helpful and sensible in serving customer. As a result, the IT issue has been resolved, at least for now. Grateful to his assistance. This is what I expected and he was able to deliver just that. His other colleagues should emulate his exemplary serving attitude. Thank you Joshua!”

(Support) - Posted 6 years ago

Hi Richard Thank you for taking the time to review Cobweb Regards,

Posted 6 years ago

“Initial response speed was slow, but support agent understood issue and knew the recommended resolution.”

(Support) - Posted 6 years ago

Hi Adrian Thank you for your feedback. We are glad we were able to assist. Please do contact us if there is anything else we can help you with. Regards, Cobweb

Posted 6 years ago

“bit slow it took 9 emails to get the reset email”

(Support) - Posted 6 years ago

Hi Stuart We are very sorry to hear your experience didn’t meet expectation on this occasion; a member of our team will look into this and contact you as quickly as possible. Regards, Cobweb

Posted 6 years ago

“I wouldn't say happy, "satisfied" seems the right word to use.”

(New Customer) - Posted 6 years ago

Hi, Thank you for your review. If you would like to discuss further please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Cobweb

Posted 6 years ago

“Issue is now resolved.”

(Support) - Posted 6 years ago

Hi, Thank you for your review. If you would like to discuss further please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Cobweb

Posted 6 years ago

“n/a. vcv”

(Support) - Posted 6 years ago

Hi Emma Thank you for your feedback - we will ask a member of our team to call you and assist with your query. Regards, Cobweb

Posted 6 years ago

“Not particularly impressed with the service and very surprised by the workaround given, in light of all the security breaches the world seems to be experiencing at this moment. Albeit, the workaround was refused as I was not prepared to put our company at risk through not updating the software.”

(Support) - Posted 6 years ago

Hi Stuart, We are very sorry hear your experience didn’t meet expectation on this occasion; a member of our team will look into this and contact you as quickly as possible. Kind Regards Cobweb

Posted 6 years ago

“Purchasing new licences and subscriptions would be easier done through the portal to save time.”

(New Customer) - Posted 6 years ago

Hi Paul We really appreciate your feedback, thank you! Please let us know if there is anything else we can help you with. Have a great day! Regards, Cobweb

Posted 6 years ago

“Received the services I expected.”

(New Customer) - Posted 6 years ago

Hi Huw We really value your honest feedback; as part of our commitment to constantly improve our services, we have passed your comments to our Customer Service team who will take your comments on board. Regards, Cobweb

Posted 6 years ago

“""Cobweb could make me happy if they would let incremental resource increases be applied automatically or at worst within the hour & thereby saving me time having to chase with a phone call.”

(Support) - Posted 6 years ago

HI Mitchel We really value your honest feedback; as part of our commitment to constantly improve our services, we have passed your comments to our Customer Service team who will take your comments on board. We are sorry for any inconvenience this may have caused. Regards, Cobweb

Posted 6 years ago

“""???????????”

(Support) - Posted 6 years ago

Hi, Thank you for your review. If you would like to discuss further please contact our Customer Relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest Regards Cobweb

Posted 6 years ago

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Cobweb is rated 4.7 based on 6,297 reviews