Cobweb Reviews

Name: Cobweb
Address: Cobweb Solutions Ltd, Delme 3, Delme Place, Cobweb Solutions Ltd, Delme 3, Delme Place, Hampshire
Rating: 4.75

4.8 Rating 8,272 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

Info

About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sufficient”

Helpful Report

(Support) - Posted 7 years ago

Hi Thank you for taking the time to leave a review. Kind regards Cobweb

Posted 7 years ago

“Initial contact with sales staff was excellent. There was then an unexplained delay in provisioning, resulting in additional charges for existing exchange product. Assistance with set up was good, but a number of glitches had to be sorted. Overall fair, but not as seamless as the Cobweb service we have experienced over the past 10 years.”

Helpful Report

(Service Addition) - Posted 7 years ago

Hi Nick We are very sorry to hear your experience didn’t meet expectation on this occasion. Customer Relations will contact you shortly to gather your feedback. Regards, Cobweb

Posted 7 years ago

“Troubled but the service was completed.”

Helpful Report

(Service Addition) - Posted 7 years ago

Hi David Thank you for your review, we really appreciate your feedback. Kind regards Cobweb

Posted 7 years ago

“First of all you tell me to go ask someone else for a copy invoice, then call and leave messages despite being told i'd like a reply via email as i'm not based in one place. You still have the address details for the account wrong.”

Helpful Report

(Support) - Posted 7 years ago

“Slow response Unsure resolution.”

Helpful Report

(Support) - Posted 7 years ago

Hi, Thank you for your review. Given your feedback, we will call to check this has been resolved for you . If you would like to provide any further feedback please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Cobweb

Posted 7 years ago

“I had to call a number of times and was without email until close of business. The technician ran a repair on my PC which has left me unable to do anything with any Office 365 applications. This affects my own work and the work I cannot now do for my clients. I am going to have to contact my IT support and have this issue fixed.”

Helpful Report

(Support) - Posted 7 years ago

Hi Thank you for your review. We are sorry to hear that your experience did not meet expectation on this occasion. We will ask our support team to contact you to discuss your concerns. Kind regards Cobweb

Posted 7 years ago

“Email spam false positive identified on Cobweb's own servers. Will ask the end user to follow Cobweb's recommendation.”

Helpful Report

(Support) - Posted 7 years ago

Hi, Thank you for your review. If you would like to discuss further please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Cobweb

Posted 7 years ago

“Much slower than previous identical requests, 2 1/2 hours compared to under 30 mins previously.”

Helpful Report

(Support) - Posted 7 years ago

Hi Thank you for your feedback. Cobweb takes pride in providing an efficient support service to all of our customers; one of the ways which help us to achieve this is to prioritise the requests raised to our technical support team, this means a lower prioritised request may take a little longer to resolve, but will be in-line with our Service Level Agreement. If your request is urgent, please do not hesitate to call us and we will endeavour to process your request as quickly as possible. Regards,

Posted 7 years ago

“Improvements could be made in regards to the link between Cobweb > Microsoft > Customer.”

Helpful Report

Posted 7 years ago

Hi Sam Thank you for your review. We really appreciate your feedback and would like to discuss this further, someone will be in touch with you shortly. Kind regards Cobweb

Posted 7 years ago

“Took a little while for the team to realise my issue, but resolved fairly quickly after that.”

Helpful Report

(Support) - Posted 7 years ago

Hi Thank you for taking the time to write a review. We are sorry to hear your experience didn’t meet your expectations on this occasion. If you would like us to investigate further then please contact our Customer Relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest Regards Cobweb

Posted 7 years ago

“not the best, incomplete and conflicting information from different support operatives”

Helpful Report

(Support) - Posted 7 years ago

Hi Thank you for your review. If you would like to discuss further please contact our Customer Relations team on 0345 223 9000 option 5 or email customerrelations@cobweb.com. Kind Regards Cobweb

Posted 7 years ago

“Happy customer”

Helpful Report

(Support) - Posted 7 years ago

Hi Stuart Thank you for your feedback. Please do let us know if there is anything else we can assist with. Kind Regards Cobweb

Posted 7 years ago

“Not enough detail (may well be the platform we're on) delay in response however understand the assistant was ill”

Helpful Report

(Support) - Posted 7 years ago

Hi Thank you for your review. If you would like to discuss further please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Cobweb

Posted 7 years ago

“there were no details shared ahead of migration, what to expect, no simple flowchart or explanation of the stages, i thought you wd have this easily understood and well documented. I had nothing to share to my organisation ahead of the move, subsequently i did all my communications to my team by text. the organisation was out of email contact for 72 hours. When we had re-established email connectivity, the error was understood, a co-ordinting email (of sorts) was sent our and the passwords were all reset again, The technical support team were brilliant, but our allocated migration manager didnt manage any element of it well. I wouldn't do it again, i would move elsewhere. I hope this was the one isolated incident, but im not sure. It wasn't up to the expected and sales led level of expectation. I'm still self learning about what i've purchased. when i have time.”

Helpful Report

(New Customer) - Posted 7 years ago

Hi Tim Thank you for your feedback - Customer Relations will call you to discuss your feedback further. Regards, Cobweb

Posted 7 years ago

“Lovely chap, kept cool head, but needs to listen more and explain more when he's doing stuff. Sure's he's technical astute but lines of communication need to improve. Lovely guy though - no issue there :-)”

Helpful Report

(Support) - Posted 7 years ago

Hi Sam Thank you for your feedback - Customer Relations will call you to discuss your feedback further. Regards, Cobweb

Posted 7 years ago

“We did not find it very encouraging that Cobweb struggled to transfer the domain, and kept going round in circles involving our supplier that the domain was being transferred from. The Route cause of the issue Cobweb experinced was with Cobwebs supplier, and this should have been identified alot sooner by Cobweb.”

Helpful Report

(New Customer) - Posted 7 years ago

Hi Mark We are sorry we have not provided our best services on this occasion, please be assured we do our best to constantly improve our customer service and offer the best support to our customers. A member of our Customer Relations team will be in touch to gather your feedback. Regards, Cobweb

Posted 7 years ago

“I came up with the solution myself, Rory simply validated it. Nice guy though Thanks Drew”

Helpful Report

(Support) - Posted 7 years ago

Hi Drew Thank you for your review. If you would like to discuss further please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Cobweb

Posted 7 years ago

“I am not a new customer for a start! This was a migration from the old system to the new and i have been treated like a brand new customer. The people have been fine, but your system and how it communicates with me is very irritting”

Helpful Report

(New Customer) - Posted 7 years ago

Hi Bryan Thank you for your feedback - Customer Relations will call you to discuss your feedback further. Regards, Cobweb

Posted 7 years ago

“the whole process has taken longer than expected”

Helpful Report

(New Customer) - Posted 8 years ago

Hi, Thank you for your review. If you would like to discuss further please contact our Customer Relations Team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Cobweb

Posted 8 years ago

“Listened to me”

Helpful Report

(New Customer) - Posted 8 years ago

Hi Simon Thank you for taking the time to review Cobweb, we really appreciate your feedback. Kind regards Cobweb

Posted 8 years ago

Cobweb is rated 4.8 based on 8,272 reviews