there were no details shared ahead of migration, what to expect, no simple flowchart or explanation of the stages, i thought you wd have this easily understood and well documented. I had nothing to share to my organisation ahead of the move, subsequently i did all my communications to my team by text. the organisation was out of email contact for 72 hours. When we had re-established email connectivity, the error was understood, a co-ordinting email (of sorts) was sent our and the passwords were all reset again, The technical support team were brilliant, but our allocated migration manager didnt manage any element of it well. I wouldn't do it again, i would move elsewhere. I hope this was the one isolated incident, but im not sure. It wasn't up to the expected and sales led level of expectation. I'm still self learning about what i've purchased. when i have time.