CLS Money | Mortgage Brokers Reviews

Name: CLS Money | Mortgage Brokers
Address: The Old Warehouse, 18 Sirdar Road, Rayleigh, The Old Warehouse, 18 Sirdar Road, Rayleigh, Essex
Rating: 4.94

4.9 Rating 3,743 Reviews

99 %

of reviewers recommend CLS Money | Mortgage Brokers

4.9

Based on 3,743 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0330 088 1107

Email:

info@clsmoney.com

Location:

The Old Warehouse, 18 Sirdar Road, Rayleigh,
The Old Warehouse, 18 Sirdar Road, Rayleigh
Essex
ss6 7xf

Write Your review

Tell us how CLS Money | Mortgage Brokers made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

CLS Money | Mortgage Brokers 5 star review on 6th November 2023

Lee Smith

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately we’ve not had a good experience with CLS. We were promised the mortgage would be accepted within 6 days and it’s now been 9 weeks and we are still waiting. We have been told there is a backlog of applications and it can’t be escalated as they won’t deal with it. We are constantly being harassed by the people we are buying from and concerned they may now pull out of the sale. We were hoping to get this all sorted by the time the stamp duty holiday ends however they now can’t assure this will be the case. Unfortunately we won’t be able to afford the extra money if we do have to pay stamp duty. They ask for so much information then you have to wait for 8 days for a response then they ask for more and more and it feels like you are just going round in circles. We will be paying a lot in broker fees and yet I don’t feel we’ve had a good enough service. We don’t seem to matter and we just get told there is nothing they can do we just have to wait. It’s been a stressful 9 weeks and until we sign on the dotted line I won’t be able to relax.”

Helpful Report

Posted 5 years ago

“Just a quick thankyou to Jamie Selby - so happy! As a customer with less than amazing credit I didn't think i would be able to access any good mortgage deals or even get a mortgage at all! However, Jamie prepared my application, was quick to respond and support. Today I got my mortgage offer & am over the moon!!! Customer Service - excellent!!! Yes the price is more expensive; BUT, you get what you pay for! Great deal, great service & most of all - speed. Thankyou again!”

Helpful Report

Posted 5 years ago

“I'm extremely grateful to have come across CLS Money. Jamie Selby has been of great help in getting our application through and mortgage offer. Jamie is extremely efficient and knowledgeable on the different mortgage products that was available to us. We were kept abreast with every detail pertaining to our application and Jamie is always available to answer any questions we had. 100% recommend CLS Money as their service is impeccable.”

Helpful Report

Posted 5 years ago

“CLS were great the whole way. Incredibly helpful, quick and knowledgeable. I would highly recommend them to anyone.”

Helpful Report

Posted 5 years ago

“From the day we made our enquiries about mortgages, Andrew B and Victoria F have been amazing. Andrew took us through all the products that were available until we decided which one we wanted. From there Victoria picked up we were always updated and both were very professional and knowledgeable. Thank you 🙏 We will definitely recommend.”

Helpful Report

Posted 5 years ago

“We have been dealing with Victoria for our case, and she could not have been more helpful. Each time we needed an update, she was coming to us before we needed to chase, and has done all she could to escalate when needed. For all of the messages we sent, she was always happy to help. CLS also helped us get a cheaper mortgage offer to what we had been told we could get. Very happy”

Helpful Report

Posted 5 years ago

“Highly recommended. I couldn't get a mortgage anywhere else on my own accord. 1 month working with Rachael and I've now got my written mortgage offer! Thank you very much Rachael. Really appreciate all the help and advice.”

Helpful Report

Posted 5 years ago

“An overall great experience with CLS (and Rachael as my broker). I liked that it's a tech-savvy broker that uses a mobile app to manage the ongoing conversation and exchange of documents. Making an application as a self-employed business owner has its challenges and other brokers (Habito, L&C) turned me away rather quickly. CLS rose to the challenge and was able to secure a mortgage with solid terms. Really grateful that they put in the time and effort to make a life-goal come true.”

Helpful Report

Posted 5 years ago

“We are over the moon at the service we received from CLS Money. As first time buyers we were very anxious about the process as a whole, however the broker Jamie and his colleague Vicky were invaluable in the process of us gaining a mortgage and we cannot thank them enough.”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“Very happy with services provided so far. Everyone i have dealt with has been very helpful, considerate and have kept us informed throughout the whole process. Mellissa has been courteous, efficient and very helpful. Amy has been charming, prompt with her responses and kept us updated during the process. If she is this cheerful with everyone, she must be exhausted.”

Helpful Report

Posted 5 years ago

“CLS have been superb with us as first time buyers. We had no clue about how the mortgage process worked before giving them a call. Ryan and Emma have worked tirelessly on our mortgage, updating us every other day at a minimum... Sometimes daily. Ryan and Emma have taken us from initial phone query, to agreement in principle to a fully approved written mortgage offer in just shy of a fortnight! They are friendly, approachable and extremely knowledgeable. Going forward I would never consider using another company and I sincerely hope that Ryan and Emma are still around in the future when we use them again for any future house moves. Thank you CLS!”

Helpful Report

Posted 5 years ago

“Highly recommended. Very professional service.”

Helpful Report

Posted 5 years ago

“I cannot thank Ellis and Rachael enough for everything they did to secure us a fantastic mortgage offer! I have bad credit from a few years ago and half of my income comes from over time, so all other ‘speciality’ brokers were struggling to find us a mortgage for the amount we needed and that weren’t at an astronomical interest rate. When Ellis first sent the basic details of the deal she had found (interest rate and monthly payments), I actually thought it was a scam as it seemed too good to be true. After countless messages from me to Ellis saying I just couldn’t believe it, she reassured me and soon gained my trust. In less than 3 weeks we received our FULL mortgage offer! More money, half the interest rate and MUCH lower monthly payments. Ellis and Rachael put up with me being a worry head and were kind, contactable and professional from start to finish. I am so grateful I stumbled across CLS money as I really did think we were doomed before they came along! Worth the broker fee by a million miles! I will recommend them to anyone and everyone - just amazing. Thank you! X”

Helpful Report

Posted 5 years ago

“I came to CLS with 1 years accounts and through out the process of applying for a mortgage Jamie was fantastic, he helped me through every step and went above and beyond.”

Helpful Report

Posted 5 years ago

“Great after service from Amy Randall especially after she resolved a complicated situation. Thank you”

Helpful Report

Posted 5 years ago

“Ryan and Emma have provided a five star service from beginning to end in my mortgage process. I would definitely be looking to use them again in the future.”

Helpful Report

Posted 5 years ago

“Angela worked her socks off to get my buyer a mortgage. She was always contactable and achieved an offer within 3 weeks, saving our sale. If you need help getting a mortgage, give Angela a call!”

Helpful Report

Posted 5 years ago

“Extremely efficient and helpful. Began my journey dealing with Rayn Hall, who reassured me that as long as I provided the requested information in a timely manner the mortgage offer would take no longer than 12 weeks. Within a matter of days we had an approval in principal and were passed on to Emma Mitchell. Emma guided us through the next steps as a seasoned pro constantly providing updates as we progressed. 10 weeks later (because we had a slight delay with my wife changing employer) we now have our mortgage offer in hand. Great work all round with minimal stress and hard work and dedication from Rayn and Emma. 5⭐Team!”

Helpful Report

Posted 5 years ago

“Ryan and Emma were absolutely fantastic from start to finish, always available and kept me regularly updated during the whole process. Highly recommend and will definitely be using them again in the future!!”

Helpful Report

Posted 5 years ago

CLS Money | Mortgage Brokers is rated 4.9 based on 3,743 reviews