Unfortunately we’ve not had a good experience with CLS. We were promised the mortgage would be accepted within 6 days and it’s now been 9 weeks and we are still waiting. We have been told there is a backlog of applications and it can’t be escalated as they won’t deal with it. We are constantly being harassed by the people we are buying from and concerned they may now pull out of the sale. We were hoping to get this all sorted by the time the stamp duty holiday ends however they now can’t assure this will be the case. Unfortunately we won’t be able to afford the extra money if we do have to pay stamp duty. They ask for so much information then you have to wait for 8 days for a response then they ask for more and more and it feels like you are just going round in circles. We will be paying a lot in broker fees and yet I don’t feel we’ve had a good enough service. We don’t seem to matter and we just get told there is nothing they can do we just have to wait. It’s been a stressful 9 weeks and until we sign on the dotted line I won’t be able to relax.