Cleva UK & Ireland Reviews

Name: Cleva UK & Ireland
Address: Unit 20 The Chiller, Baker's Yard, Christon Rd, Newcastle Upon Tyne, Newcastle upon Tyne
Rating: 4.79

4.8 Rating 6,158 Reviews

95 %

of reviewers recommend Cleva UK & Ireland

4.8

Based on 6,158 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Cleva UK & Ireland:

We are the original design manufacturers of the Vacmaster® & LawnMaster® range of high performance appliances for the home, garden and business.

Cleva was born in 2004 by two people who shared a vision to design and manufacture high performance industrial and domestic vacuum cleaners and lawn mowers at affordable prices. Since then, we have grown to a 1200 strong workforce and have manufactured over 40 million appliances. All of which have been designed and manufactured by us, in-house.

Our mission it to bring pioneering design into the heart of the everyday. We listen. We observe. We test and then we test again.
Save and buy direct from the makers at:

Cleva UK Store: cleva-uk.com
Cleva IE Store: ie.cleva.com

Visit Website

Phone:

0191 654 0036

Email:

support@cleva-uk.com

Location:

Unit 20 The Chiller, Baker's Yard, Christon Rd,
Newcastle Upon Tyne
Newcastle upon Tyne
NE3 1XD

Cleva UK & Ireland 5 star review on 28th May 2025

Matt Hawkins

Cleva UK & Ireland 5 star review on 30th March 2025

Anonymous

Cleva UK & Ireland 5 star review on 11th February 2025

Susan Ferdinando

Cleva UK & Ireland 5 star review on 22nd October 2024

Michael Treen

140

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was a day late but pleased it arrived in good condition.”

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“Easy to make order and deliver is on time”

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“good service”

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“Quick delivery.”

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“One star knocked off due to confusion surrounding delivery. We ordered spool and line refills for our strimmer as well the lawnmower but were not notified that they would be delivered separately. We were very surprised when only the spools were delivered and so we contacted Cleva. The lawnmower was delivered the next day, before Cleva responded. Had we been informed that the items would be delivered separately it would have been easier for everyone.”

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“spare battery quickly delivered and well packed”

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“The item arrived on time and Cleva's service was first class”

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“On-line to Delivery was excellent with good tracking. Contacting Customer Services to get help identifying a part (spare cutting plate) was ok.”

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“Good on time and priced product”

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“Unfortunately it didn't go very smoothly. The first mower arrived damaged - probably courtesy of the carrier (DPD). It was promptly replaced, but the 2nd mower appeared to have a manufacturing fault. It now turns out that this mower probably isn't faulty, but the instructions are misleading and don't make it clear exactly how the electrical controls and their LED displays operate. I have explained this in detail today, in an e-mail to Sarah in your Customer Service department, with a suggestion that the instructions be amended to make the method of operation clear for users. I am sure that if this is done, it will reduce future complaints about suspected manufacturing faults.”

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“No problems experienced”

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“Easy choosing products and quick delivery.”

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“Had problems with battery charger very helpful sente a new one straight away”

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“Very straightforward”

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“Placing my order and delivery was seamless. I was excited to use my new Lawnmaster but l noticed that the grounding pin on the molded plug was slightly bent which made it stiff to plug in. The next time I used the mower, the pin snapped. I was disappointed as until I replaced the molded plug it was not safe to use. It was too much trouble to get a replacement mower, so I am now waiting for an electrician to fit a new plug.”

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“I don't consider buying somethinga as an experience!”

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“Very easy to locate the product I wished to purchase and very competatively priced.”

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“Easy to order and arrived within expected time frame”

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“Delivery was fast and reliable”

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“Previously used a Bosch 40cm corded mower which cut the grass well but had the nuisance of the corde getting wrapped around bushed. Bosch cordless were too expensive so started the search. Main selling points with the Cleval mower were 1)Price (10% off for direct purchase), 2) Pulp function, 3)Rear roller (which helps stability at the lawn edges). My 3 small lawns total 70 Sq mtrs. Wasn't sure whether to go for 1 or 2 battery deal. As there is no up front price advantage in the 2 battery deal, I went for one and could always purchase a second if needed. Delivery was quick, assembly pretty straight forward with both written and pictorial instructions (not quite sure if 12 pages of "Safety Information" were necessary along with lots of "Warnings" on every page). First use was OK, it takes a couple of seconds to start after squeezing the trigger,which briefly was a bit disconcerting (I failed to read that bit in the instructions). I cut the grass on No.4 setting. Mower did stop a few times and I'm not sure why. The battery was still good (indicator lights). I disconneted the battery and islolater, re-instered and we're off again (happened a couple of times. There's a need to keep a failt firm grip the plastic handle otherwise the motor does falter. This can be a little hard on the hand so maybe wearing gloves or tape up the handle. Total mowing time was around 35 minutes and still a little left in the battery. Recharing time was quite good as well. Second cut at No2. not as precise as my old Bosch and the stripped effect was OK but not as bold due I suppose to the lightness of the machine. Still had the issue of machine stopping (just once this time), perhaps the isolater works it's way loose. Used the pulper this time, took a few seconds to fit it but worked fine. Much better than just leaving the collection box lid open and getting showered with grass. Overall, after4 or 5 uses, I'm quite happy with the mower, kept the Bosch (perhaps for the first cut next year?).”

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Cleva UK & Ireland is rated 4.8 based on 6,158 reviews