Cleva UK & Ireland Reviews

Name: Cleva UK & Ireland
Address: Q4 Quorum Business Park, Newcastle Upon Tyne, Newcastle upon Tyne
Rating: 4.77

4.8 Rating 7,173 Reviews

95 %

of reviewers recommend Cleva UK & Ireland

4.8

Based on 7,173 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.2 out of 5

About Cleva UK & Ireland:

We are the original design manufacturers of the Vacmaster® & LawnMaster® range of high performance appliances for the home, garden and business.

Cleva was born in 2004 by two people who shared a vision to design and manufacture high performance industrial and domestic vacuum cleaners and lawn mowers at affordable prices. Since then, we have grown to a 1200 strong workforce and have manufactured over 40 million appliances. All of which have been designed and manufactured by us, in-house.

Our mission it to bring pioneering design into the heart of the everyday. We listen. We observe. We test and then we test again.
Save and buy direct from the makers at:

Cleva UK Store: cleva-uk.com
Cleva IE Store: ie.cleva.com

Visit Website

Phone:

0191 654 0036

Email:

support@cleva-uk.com

Location:

Q4 Quorum Business Park,
Newcastle Upon Tyne
Newcastle upon Tyne
NE12 8EZ

Cleva UK & Ireland 5 star review on 12th September 2026

Denise Martin

Cleva UK & Ireland 5 star review on 23rd August 2026

Mr Robert Carleton

Cleva UK & Ireland 5 star review on 17th July 2026

Denise Martin

153

Anonymous

Anonymous // 01/01/2019

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“I’ve emailed you about a return reference number and haven’t heard back yet.”

Helpful Report

Hi Debbie, We received your email on Thursday 1st June, we sent a response on Friday 2nd June. I'd advise checking your junk folder if you haven't received it. Kind Regards

“Easy to order.Kept me in touch with delivery service. Received on time.”

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“Easy to navigate website & order quick delivery”

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“The service was speedy, and efficient.”

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“Seems they took complaints about other vacuums and made it without all the things I hate.”

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“Very please with this vac far more powerful than the one it replaced and a lot quieter also a good price.”

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“Only used once so far nut seems to work okay”

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“Easy & speedy delivery”

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“All good so far :)”

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“Very easy to order, and delivery was the next day. Excellent.”

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“Good online experience. Parcel was delivered as excepted. Easy to use products and work as excepted. I am satisfied with my purchase.”

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“Prompt delivery, extra docking station for 2nd lawn”

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“I ordered a replacement blade, and at a very good price. It was £7 cheaper than buying on Amazon where I originally bought the lawnmower. In addition it's free postage, excellent. I will certainly use again. Many thanks.”

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“Very good”

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“Delighted with the Robotic mower, we now have three in the family. Service excellent. Thank you very much”

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“Invoice#224192 So far the worst ever. A week and I'm still waiting for 1 of the 4 emails I have sent to have a reply back from the company. Starting to think the reviews regarding this company are in-house to promote the company. I still can't buy parts as I don't have the part numbers or where to buy them. The company and the website do not seem to have the spares on their site. As well as them claiming to be able to buy spares easily. So far they seem to ignore customers after the product has been purchased, They have lied in their advertisement that parts are easily available. As for customer services well a week with no reply to any of my emails says all it needs to. Looks like i have wasted over £200 with no support spares or help whatsoever. Stay clear from this company as there is no help or anything else from them after taking your money. I DO NOT AND CAN NOT RECOMMEND THIS COMPANY”

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“Had an issue with a part, Once contact was made a replacement was sent and the issue was resolved within 48 hours.”

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Hi Mr Shearer, Thanks for leaving feedback. I'm sorry that it's taken a bit longer for us to get back to your queries than we'd like it to. We are extremely busy at the moment, and our customer service team are doing their best. I can see that of the numerous emails you sent to us, we replied to them the next day at the latest. I can also see from the emails you sent that you're looking for a new spool for your trimmer. As advised, they're out of stock at this time and our team are doing their best to locate one for you.

“fast delivery, east to use website found what I wanted and using it happily”