Cleva UK & Ireland Reviews

Name: Cleva UK & Ireland
Address: Q4 Quorum Business Park, Newcastle Upon Tyne, Newcastle upon Tyne
Rating: 4.77

4.8 Rating 7,040 Reviews

95 %

of reviewers recommend Cleva UK & Ireland

4.8

Based on 7,040 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Cleva UK & Ireland:

We are the original design manufacturers of the Vacmaster® & LawnMaster® range of high performance appliances for the home, garden and business.

Cleva was born in 2004 by two people who shared a vision to design and manufacture high performance industrial and domestic vacuum cleaners and lawn mowers at affordable prices. Since then, we have grown to a 1200 strong workforce and have manufactured over 40 million appliances. All of which have been designed and manufactured by us, in-house.

Our mission it to bring pioneering design into the heart of the everyday. We listen. We observe. We test and then we test again.
Save and buy direct from the makers at:

Cleva UK Store: cleva-uk.com
Cleva IE Store: ie.cleva.com

Visit Website

Phone:

0191 654 0036

Email:

support@cleva-uk.com

Location:

Q4 Quorum Business Park,
Newcastle Upon Tyne
Newcastle upon Tyne
NE12 8EZ

Cleva UK & Ireland 5 star review on 17th July 2026

147

Anonymous

Anonymous // 01/01/2019

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“Easy ordering. Plenty of website info before committing. Good comms and speedy delivery.”

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“Excellent!”

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“CLEVA is 5 stars ***** But unfortunately DPD let you down and they don't deserve any stars! Sorry I compromised at 3 *** The item was shipped 'Next Day Delivery', which should have meant on Friday 13th February (I should have known)! DPD showed it at their Preston Distribution Centre at 02:11 hrs that day; so there was no reason why it should not have been delivered? It would seem their IT systems were not working that weekend, it was a nightmare trying to sign in, re-set a password, download their App and log-in! You used to be able to speak via their online portal about instances like this, but there is no option anymore and my God, trying to complain took forever! One link from their DPD email, took me to a Dutch site to sign in... I think they are all spening too much time in The Smokey Cafe! The DPD customer services is appalling, I eventually submitted a complaint, it went to some 'Executive Office', with the following: Case Reference : 192724760 "Good afternoon, Kindly note this delivery should have been made today, as it was 'Next Day Delivery' (Saturday COD), your tracker shows that it was at the Preston Delivery Depot at 02:11 hrs on 14/02/26 (today); but it now shows that it will be delivered on Monday? Could you please check your records? Their answer, was not an apology, but simply "I’m reaching out from the Complaints Department regarding your recent delivery. According to our system your parcel was successfully delivered today [MONDAY 16/02/26!] at 10:54 AM and was left in the Front Porch." Thank you Emanuel, what an utter waste of my time!! I lost 2-days work on a building site (vacuuming sand out of a cavity and old Victorian wall) - due to their cock-up!!”

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“Lightning fast delivery and product as described. I have cleaned the carpets in a couple of our rooms and the result was superb. I genuiely didn't think the water would be so dirty. The carpets look completely refreshed and i am looking forward to cleaning the rest.”

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“..........”

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“Very good stuff”

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“Always a quick delivery. You get just what you have ordered. Great to do business with.”

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“Great service”

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“Easy to buy, easy to put together and it works! Good product”

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“Exemplary, couldn't have been more helpful.”

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“Excellent service”

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“Next day delivery; delighted with my purchase”

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“It arrived super quickly with great communication about said delivery.”

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“As expected”

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“Excellent service from ordering to recieving battery”

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“Excellent product constructed to a high standard, easily installed without any issues”

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“Easy to use website, delivered as promised”

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“Item dispatched and arrived very quickly Great service and will be using you again soon”

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“Great vacuum”

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“Ordered online direct from manufacturer and arrived within two days. Very pleased with product. Carpets have come up like new!”

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Cleva UK & Ireland is rated 4.8 based on 7,040 reviews