hampers.com Reviews

Name: hampers.com
Address: 36 Innovation Drive, Milton Park, Abingdon, Oxfordshire
Rating: 4.79

4.8 Rating 30,785 Reviews

97 %

of reviewers recommend hampers.com

About hampers.com:

hampers.com is one of the largest gift hamper companies in the UK. Their mission is to “bring joy and wholehearted togetherness through gifting” by offering a wide range of thoughtfully curated, 100% carbon neutral food and drink gift hampers for any occasion or recipient. This includes corporate gifting, with a range of bespoke and branded options available too.

All the products in their hampers are carefully selected by their gifting experts from the finest quality, British producers where possible, who all share the same values.

With excellent rated customer service and a range of delivery options available, look no further for all your gifting needs.

Visit Website

Phone:

01235 833732

Email:

help@hampers.com

Location:

36 Innovation Drive,
Milton Park,
Abingdon
Oxfordshire
OX14 4RT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The staff was very helpfull and generousm when the delivery company made some mistakes. So thanks for all the effort.”

Helpful Report

Posted 5 months ago

Dear Pia, Thank you so much for your lovely update and kind words. I’m really pleased we were able to get things resolved for you, and that you were happy with the support from our team. We truly appreciate you giving us another chance, and I hope your recipients love their thoughtful gift. Kindest regards, Nicole (Operations Manager)

Posted 5 months ago

“I would NEVER EVER recommend this business for ordering a hamper. I tried to send a sympathy hamper to a family in the UK, I placed the order from Canada. I tried to change the recipient address shortly after I placed the order (same day). I was told they dispatched the order and the address could not be changed. I tried for three days to get this sorted BEFORE the day of the service. I got back instructions to make a change, but had no idea what they were describing (change address on inflight options) - what, we're in a plane???? I did NOT choose a neighbouring location because the website said they would try three times to make the delivery. I could not see why they could not deliver it to the church as requested (1 minute away from the original recipient address). Funeral service was yesterday, the family did not receive the hampers, and they do not know the name of the business they were allegedly left with!! PERFECT!!! Family members are departing today to return from where they came, what's the point now save they know I sent something. NIGHTMARE! They could have and should have conveyed the options and made a call to their delivery company to amend the delivery address OR suggested I change the mode of delivery (I would have paid for the option to upgrade delivery if I knew it would get there when I wanted).”

Helpful Report

Posted 5 months ago

Dear Wendy, I’m truly sorry for the stress and upset caused by your experience, especially given the sensitive reason for your order. I completely understand how important it was that your sympathy hamper arrived on time and in the right place. Unfortunately, by the time your request came through, the order had already been dispatched, which meant we weren’t able to amend the address. However, our team did everything they could to make sure the hamper still reached the recipients. As the business was closed, they contacted a neighbouring business and kindly arranged for them to take it in to avoid it being returned to sender. I know you’ve been in touch with our team throughout, and they also contacted you this morning to confirm that the recipient has now received the hamper as well as a further apology and hopeful resolution. I’m so sorry for the inconvenience and frustration this caused, and I truly appreciate you taking the time to share your feedback. We’ve reviewed this case carefully to see how we can improve communication and support for future customers. We do hope you’ll consider giving us another chance in the future, and if there’s anything else we can do to help, please don’t hesitate to let us know. Kindest regards, Nicole (Operations Manager)

Posted 5 months ago

“Hopless and not deliveres as I asked for 2 weeks before with a specific day !!!the deliveri should have been done.”

Helpful Report

Posted 5 months ago

Dear Pia, I’m really sorry for the delay with your order and the frustration this has caused. This is not the level of service we aim to provide, and we’re truly sorry for the inconvenience. I can see you’ve already been in touch with our Customer Care team, and a replacement is due to be delivered tomorrow. As a further apology, a partial refund has also been offered. Thank you for your patience while we get this resolved. Kind regards, Nicole (Operations Manager)

Posted 5 months ago

“Thank you it arrived as requested. It was for my brothers birthday and he is a very happy man. He is looking forward to trying it all.”

Helpful Report

Posted 5 months ago

Dear Stephanie, Thank you so much for your wonderful review! We’re thrilled to hear that your brother is a happy man and excited to try everything. It’s always heartwarming to know that our hampers bring joy to special occasions. We truly appreciate your kindness and look forward to helping you celebrate more milestones in the future! Warm wishes, Team hampers.com

Posted 5 months ago

“Wonderful way to send a gift. Sent from New York to London. Arrived on time. Very good choices and very good service.”

Helpful Report

Posted 5 months ago

Dear Priscilla, Thank you for your fantastic review! We’re absolutely delighted to hear that your gift made it from New York to London on time. It’s always great to know that our selection and service met your expectations. We truly appreciate your kindness and look forward to helping you send more thoughtful gifts in the future! Warm regards, Team hampers.com

Posted 5 months ago

“It was easy to order, the website is very clear with a good selection of hampers. The orders are delivered on the date selected and my family were very happy with it, thank you very much”

Helpful Report

Posted 5 months ago

Mr and Mrs Gaillard Thank you for your kind review! We’re delighted to hear that your ordering experience was easy and that your family loved the hamper. It's wonderful to know that our delivery was on time as well! We truly appreciate your support and look forward to welcoming you again in the future. Warm wishes, Team hampers.com

Posted 5 months ago

“The recipient was very pleased with range and quality of the contents of the hamper. Unfortunately it was delivered to the wrong building of 2, a non residential, commercial one, behind a locked gate. Not ideal for an older person in the dark.”

Helpful Report

Posted 5 months ago

Dear Tom, Thank you for your thoughtful review! We’re delighted to hear that the recipient was pleased with the range and quality of the hamper’s contents. We sincerely apologize for the delivery issue you encountered and understand how challenging that must have been for an older person, especially in the dark. Your feedback is invaluable, and we'll be sure to address this with our delivery team to improve future experiences. We truly appreciate your understanding and hope to serve you better next time! Warm regards, Naomi (Customer Care)

Posted 5 months ago

“Bought this for my in laws and they loved every bit of it. It came packaged beautifully too.”

Helpful Report

Posted 5 months ago

Dear Eve, Thank you for your wonderful review! We’re so glad to hear that your in-laws loved every bit of the hamper and that it arrived beautifully packaged. It’s our aim to create memorable gifting experiences, and we're thrilled to see that reflected in your experience! We look forward to serving you again in the future! Warm wishes, Naomi (Customer Care)

Posted 5 months ago

“Needed three hampers at short notice for prizes in our annual golf day, looked on line to find some that fitted the bill in both content and price, ordered midday and received the following morning, excellent.”

Helpful Report

Posted 5 months ago

Dear Andrew, Thank you so much for your fantastic review! We’re thrilled to hear that we could help you out with the hampers on such short notice. It’s great to know that our range of options met your needs and that you received everything so quickly! We can’t wait to assist you again in the future! Warm regards, Naomi (Customer Care)

Posted 5 months ago

“Such a good packaging and absolutely loved the items inside the hampers”

Helpful Report

Posted 5 months ago

Dear Anita, Thank you so much for your fantastic review! We're thrilled to hear that you loved the packaging and the items inside the hampers. It's wonderful to know that we could bring you joy with our carefully curated selections! We can't wait to welcome you again soon. Kindest Regards Nicole (Operations Manager)

Posted 5 months ago

“Great service”

Helpful Report

Posted 5 months ago

Dear Melanie, Thank you for your wonderful review! We’re thrilled to hear that you experienced great service with us. Your satisfaction is our top priority, and your kind words truly motivate our team. We can’t wait to assist you again soon! Warm regards, Naomi (Customer Care)

Posted 5 months ago

“Excellent service the hamper was well received and contents really good value was kept informed about delivery very good experience - after a very bad service from a famous London store will always look at hampers.com first”

Helpful Report

Posted 5 months ago

Dear Mrs Patricia, Thank you so much for your fantastic review! We’re delighted to hear that you had such a positive experience with us after your previous one. It’s wonderful to know that the hamper was well received and that you appreciated our delivery communication. Your loyalty means the world to us! We look forward to being your first choice for hampers in the future! Warm regards, Naomi (Customer Care)

Posted 5 months ago

“I bought it as a birthday present for my sister. She loved it. I ordened it on a Saturday morning and it arrived the next day. I strongly recommend it.”

Helpful Report

Posted 5 months ago

Dear Isabel, Thank you so much for your glowing review! We’re delighted to hear that your sister loved her birthday present and that it arrived promptly. Your strong recommendation truly brightens our day! We look forward to helping you celebrate future occasions! Warm regards, Naomi (Customer Care)

Posted 5 months ago

“What an amazing company whereby I can order a beautiful hamper for our 95yo grandma from around the other side of the world and it be delivered ahead of schedule on her birthday! Thank you for providing an easy and convenient system to be able to remain connected to loved ones!”

Helpful Report

Posted 5 months ago

Dear Amy, Thank you for your heartfelt review! We’re so glad to hear that you were able to send a beautiful hamper to your grandma and that it arrived ahead of schedule for her special day. It means a lot to us to help you stay connected with your loved ones, no matter the distance. We look forward to serving you again in the future! Warm regards, Naomi (Customer Care)

Posted 5 months ago

“Loved the photo of the hamper being delivered!”

Helpful Report

Posted 5 months ago

Dear Jane, Thank you for your lovely feedback! We're thrilled that you appreciated the photo of the hamper being delivered. It’s always nice to see those special moments captured. If you have any further thoughts or suggestions, feel free to share! Warm regards, Naomi (Customer Care)

Posted 5 months ago

“A beautifully presented hamper full of wonderful treats thank you so much! Also to note Muhammad from the customer service team was super helpful with a delivery query. Would definitely recommend hampers.com.”

Helpful Report

Posted 5 months ago

Dear Marianne, Thank you so much for your fantastic review! We’re thrilled to hear that you loved the beautifully presented hamper and enjoyed the treats inside. It's also wonderful to know that Muhammad was able to assist you with your delivery query. Your recommendation means the world to us! Looking forward to serving you again in the future! Warm regards, Naomi (Customer Care)

Posted 5 months ago

“The recipient is very pleased with the gift and I am very pleased with the ease of ordering and and follow up. You will be my first stop next time. Thank you.”

Helpful Report

Posted 5 months ago

Dear Carole, Thank you for your wonderful feedback! We’re thrilled to hear that the recipient was pleased with their gift and that you found our ordering process easy and efficient. Your satisfaction means a lot to us, and we can’t wait to assist you again for your next gifting occasion! Warm regards, Naomi (Customer Care)

Posted 5 months ago

“Great service. The hamper was easy to order online from overseas, was delivered on time exactly as promised and looked fantastic. The recipient loved it so great result all around.”

Helpful Report

Posted 5 months ago

Dear Lynn, Thank you so much for your fantastic review! We’re delighted to hear that the ordering process was smooth and that the hamper was delivered on time. It's wonderful to know that the recipient loved it! Your kind words truly encourage us to keep striving for excellence. We look forward to helping you with your next gifting needs! Warm regards, Naomi (Customer Care)

Posted 5 months ago

“Recipient was very pleased with the hamper and thought it was a lovely surprise.”

Helpful Report

Posted 5 months ago

Dear Rachel, Thank you for your wonderful review! We’re so glad to hear that the recipient enjoyed the hamper and found it to be a lovely surprise. Your feedback truly motivates us to continue providing delightful gifting experiences. Looking forward to helping you again soon! Warm regards, Naomi (Customer Care)

Posted 5 months ago

“Excellent service from the team”

Helpful Report

Posted 5 months ago

Dear Jennifer, Thank you so much for your fantastic review! We’re delighted to hear that you received excellent service from our team. Your kind words motivate us to keep delivering top-notch experiences for our customers. We look forward to assisting you again in the future! Warm regards, Naomi (Customer Care)

Posted 5 months ago

hampers.com is rated 4.8 based on 30,785 reviews