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hampers.com Reviews

4.8 Rating 29,705 Reviews
98 %
of reviewers recommend hampers.com
Read hampers.com Reviews

About hampers.com:

hampers.com is one of the largest gift hamper companies in the UK. Their mission is to “bring joy and wholehearted togetherness through gifting” by offering a wide range of thoughtfully curated, 100% carbon neutral food and drink gift hampers for any occasion or recipient. This includes corporate gifting, with a range of bespoke and branded options available too.

All the products in their hampers are carefully selected by their gifting experts from the finest quality, British producers where possible, who all share the same values.

With excellent rated customer service and a range of delivery options available, look no further for all your gifting needs.

Visit Website

Phone:

01235 833732

Email:

help@hampers.com

Location:

36 Innovation Drive,
Milton Park,
Abingdon
Oxfordshire
OX14 4RT

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Anonymous
Anonymous  // 01/01/2019
I asked hampers.com to redirect my order to another address 2 minutes after sending the order. On the website it said I had 15 minutes to change my order. When I phoned them they said they couldn’t change my order as my email wasn’t read until the next morning. Therefore they delivered the hamper to my home address. I will NEVER use this company again as their customer service is non existent
Helpful Report
Posted 1 year ago
Dear Margaret, Thank you for your review. I want to apologise for the inconvenience you experienced when trying to redirect your order to another address. It is always our top priority to accommodate changes swiftly, and we do mention that "there may be an opportunity to amend the order up to 15 minutes after the order was placed." However, in this instance, the dispatch label was printed within two minutes as we were close to our cut-off time when you placed the order. I understand the frustration this must have caused, and I deeply apologise for any inconvenience that you experienced. I can see the customer care team gave you the option of paying the admin fee which you declined. I have personally reached out to you to discuss your experience in more detail, hoping to regain your trust and the opportunity for us to make things right for you. Once again, I am truly sorry for the disappointment caused, and I want to thank you for bringing this matter to our attention. Your feedback is invaluable in helping us refine our processes and ensure a seamless experience for all our customers. We sincerely hope that you can grant us another chance in the future as we aim to surpass your expectations. Kindest Regards, Nicole (Customer Care Manager)
Posted 1 year ago
We received 2 lovely hampers sent from our daughter who lives in Canada which contained cards with QR codes for 20% off for a new customer. I decided to utilise this first order discount (there was no use by date) to send one to our son, only to find that it wouldn’t work, saying invalid code. I still made the purchase as I liked the look of the hamper, but at the end of the purchase it offered the said 20% off to a friend and a further £10 off for me. I didn’t partake as I’m sure that it wouldn’t have worked either for a friend or myself having already had one rejected. That would have been embarrassing.
Helpful Report
Posted 1 year ago
Dear Carol, Thank you so much for taking the time to share your feedback about your experience with hampers.com. We truly appreciate customers like you who provide valuable insights, and we sincerely apologize for any inconvenience you encountered. We are sorry to hear that the QR code provided in the hampers from your daughter did not work when you tried to use it for a discount on your purchase for your son. We understand how frustrating this must have been for you. Additionally, we regret that our offer for a 20% discount to a friend and an additional £10 off for yourself at the end of the purchase did not seem feasible due to the previous rejection of the code. We completely understand your hesitation in redeeming that offer. At hampers.com, we always strive to provide the best possible customer experience, and we deeply regret that we fell short of your expectations on this occasion. We would like to learn more about your specific situation and how we can rectify the issues you faced. Please contact our customer service support team to have this resolved for you. Once again, thank you for your valuable feedback, Carol. We truly appreciate your support, and we look forward to serving you better in the future. Best regards, Naomi [Customer Care]
Posted 1 year ago
The photo is very misleading to what actually turned up in a tiny box. I was shocked when my mother sent me the photo. Defiantly not value for money and probably on the verge of fraudulent. Disgusted. I won't be ordering again.
Helpful Report
Posted 1 year ago
Dear Matthew, Thank you for your review and feedback, it is greatly appreciated and we take all feedback seriously. Firstly, I would just like to sincerely apologise that you feel the hamper you purchased was not value for money. We endeavour to photograph our products in ways that depict their true sizes as well as the hamper box they are presented in. It is not our aim to deceive customers and we are deeply saddened to hear that you feel it is on the verge of being fraudulent. I have emailed you to reach out and discuss this further. I hope we can make this right for you. Kind regards, Gemma (Customer care)
Posted 1 year ago
Deliveries a nightmare …even if you pay extra. Would NOT recommend
Helpful Report
Posted 1 year ago
Dear Valued Customer, I apologise for the experience you recently had with us. I am truly sorry for any inconvenience caused. As a company, we always aim to provide exceptional service to our customers. I am sorry that we fell short of your expectations on this occasion. Your feedback is extremely valuable to us, and we will use it to ensure that we improve our service and delivery experience. Upon reviewing your review, I noticed that delivery was attempted on your chosen date at 12:58. However, if this is not the case, I sincerely apologise. Feedback like yours is essential to share with our couriers to provide insight into the customer experience and the issues it can cause. Please don't let this experience discourage you from shopping with us in the future. We value your custom and would be honoured to have the chance to make things right. I have reached out to you to discuss this further. Once again, please accept my sincerest apologies. Kindest Regards, Nicole (Customer Care Manager)
Posted 1 year ago
Didntgethamperandnoonegettingbacktomeremyphonemessages
Helpful Report
Posted 1 year ago
Dear Valued Customer, I am Nicole, the Customer Care Manager at Hampers.com. I am writing to you personally to express my sincerest apologies for your poor delivery experience. As a company, we always strive to provide our valued customers with the best possible experience, and we are sorry that we failed to do so this time. Our Customer Care team has reached out to you to investigate this matter further, with the aim of providing a resolution. Once again, our apologies for any inconvenience caused. Nicole (Customer Care Manager)
Posted 1 year ago
The parcel was not received.
Helpful Report
Posted 1 year ago
Dear Neil, I am Nicole, the Customer Care Manager at Hampers.com. I am writing to you personally to express my sincerest apologies for your poor delivery experience. As a company, we always strive to provide our valued customers with the best possible experience, and we are sorry that we failed to do so this time. Our Customer Care team has reached out to you to investigate this matter further as we cannot seem to locate your order via your email address, with the aim of providing a resolution. Once again, our apologies for any inconvenience caused. Nicole (Customer Care Manager)
Posted 1 year ago
Paid (no small amount) for a specific delivery date, but it wasn't met. Not much more to be said. The point of this service is accurate delivery, as hampers are sent usually for events or birthdays. It's integral to the service.
Helpful Report
Posted 1 year ago
Dear Lauren, So sorry to hear of the inconvenience and disappointment caused here regarding the delay of the delivery due to the couriers actions. We have been in contact and agreed on the part refund and a replacement to be sent. This is being sent today and on a next day service. Once again we apologise sincerely regarding this. Kind regards Hannah Customer care
Posted 1 year ago
Had ordered cheese hamper to be delivered to friends in Perthshire. There were two delays due to weather conditions but I was kept informed. When I received details of delivery time yesterday noticed recipients name and address were completely wrong. and DPD was therefore unable to deliver to my friends
Helpful Report
Posted 1 year ago
Dear Eileen, Thank you for your review, we take all feedback seriously. I am very sorry that your hamper was delivered to the wrong address and recipients. I have checked the tracking and the details from the courier is what we have on our system. I have emailed you to discuss this further. I look forward to hearing from you. Kind regards, Gemma (Customer care)
Posted 1 year ago
It was NOT delivered to the correct address. Do you have a photograph of the place where it was left or a signature?
Helpful Report
Posted 1 year ago
Dear Diana, Thank you for your review, it is much appreciated. I would like to get this issue resolved for you. I have checked the tracking and it appears to have been delivered to the correct address. I have emailed you proof of delivery, I look forward to hearing from you. Kind regards, Gemma (Customer care)
Posted 1 year ago
I thought I was dealing with M&S. I was on their website. A gift for my daughter who lives in England from me who lives in Canada. I had no idea the hamper would not contain M&S goods.
Helpful Report
Posted 1 year ago
Hello, Thank you for your review. It seems you thought you were ordering through M&S, we are a different company entirely, so we are sorry for the disappointment caused by not receiving an M&S hamper. We would appreciate a review to reflect the hamper you ordered through us with our contents, if you would kindly do this, it would be appreciated. Kind regards, Gemma (customer care)
Posted 1 year ago
Delivered to the wrong address!! Hope someone is enjoying our daughter's family Christmas gift
Helpful Report
Posted 1 year ago
Dear Susan, Thank you for your review, we really appreciate your feedback. We are sincerely sorry to hear that your hamper was delivered to the incorrect address, we have got proof of delivery from the couriers, so I shall email you and follow up with you on this. I look forward to your response. Kind regards, Gemma (Customer care)
Posted 1 year ago
Value of contents and basket verified no more than £40. Cost to me £70, was £90.
Helpful Report
Posted 1 year ago
The hamper was not delivered. The photo and location of where it was delivered is not the correct address. Can you please tell me how I get a refund or send me an email address of where I can send further information. This is very disappointing as it was a Christmas gift for my son. Many of your questions in the survey I cannot answer as the hamlet has not been received, I am waiting to see if you will give me a refund and that will also inform my opinion about your customer service.
Helpful Report
Posted 1 year ago
Dear Ann, I am sincerely sorry to hear that you have not received your hamper due to it being delivered to the incorrect address. I have emailed you to discuss this further, hope to hear from you soon. Apologies once again and thank you for shopping with us. Kind regards, Gemma (Customer care)
Posted 1 year ago
Took the day off because hamper was promised today..for the second time was told that I hadn't answered. Then was sent a picture of next doors address as proof. Totally bloody incompetent.
Helpful Report
Posted 1 year ago
Hello, Thank you for your review and feedback. We take all feedback very seriously and aim to look into this for you. I am very sorry that your order has not arrived yet and the proof of the delivery attempts was not your property. I shall reach out to you to discuss this further and to offer a resolution. Kind regards, Gemma (Customer care)
Posted 1 year ago
Evri ddn't knock they missed delivery 2 times but I was in the house . My hamper has been returned 😭😭
Helpful Report
Posted 1 year ago
Hello Sithembinkosi, We are sorry to hear this has happened, please could you email us your order number so we may look into this as I cannot find an order for you using your email address. Please contact us at help@hampers.com Kind regards, Gemma (Customer care)
Posted 1 year ago
The parcel was delivered soaking wet, fortunately the contents were not affected but dreadful condition for a Christmas present Which had to be opened on delivery. Not impressed.
Helpful Report
Posted 1 year ago
Thank you so much for your feedback Irene, we really appreciate you taking the time to let us know about your experience. We are so sorry that your parcel was delivered in such a dreadful condition, I have contacted the courier to pass on your post-delivery feedback to ensure this is looked into! We thank you again for your constructive criticism and we assure you that all feedback is taken seriously. We hope the hamper is enjoyed and you have a wonderful Christmas! Kind regards, Gemma (Customer care)
Posted 1 year ago
The hamper looks lovely but Evri just threw it over the gate onto the lawn. Not happy with the delivery service.
Helpful Report
Posted 1 year ago
Thank you for taking a moment to share your experience with us, Christine. We appreciate hearing your feedback. We apologise for the way our delivery service failed you. It is unacceptable that Evri just threw your hamper over the gate onto the lawn. We will be passing this feedback on to Evri to ensure this does not happen again. We are very sorry! We hope you and your near and dear have a wonderful Christmas! Kind regards, Gemma (Customer care)
Posted 1 year ago
Wine hamper was delivered on the nominated day, but the message card I had written was not included. The recipient thus had no idea who had sent it, creating confusion and embarrassment for several days. A complaint to customer service produced just an apology for "inconvenience" !
Helpful Report
Posted 1 year ago
Thank you for sharing your experience and taking the time to leave a review. We apologize for the confusion and embarrassment that was caused with the gift card being missing! We do take customer feedback seriously and we will do our best to make sure nothing like this is to happen again. As you have written your review anonymously I cannot reach out to you, but please do get in touch if you wish to tell us how we could make this experience better for you! Kind regards, Gemma (Customer care)
Posted 1 year ago
Sorry I am rating the delivery. I live in Australia giving my Uncle a gift. NO SIGNATURE WAS GIVEN SO THAT IS NOT THE TRUTH. The Hamper just left on the door step, they didn't even bother knocking or ringing the bell. Luckily the front door is half glass and he could see a shadow at the door. The driver should knock or ring the bell. I am sure a lot of parcels get stolen. At 3.30am Australia time I got up and called him to make he knew it was there. Very disappointing.
Helpful Report
Posted 1 year ago
Dear Jane, Thank you for your feedback regarding the delivery. We are sincerely sorry that the delivery driver did not notify the recipients of their gift being left! I am glad to know that the recipients luckily saw a shadow at the door that notified them of the courier. We shall pass your feedback on to the couriers to ensure this does not happen again. We hope despite the delivery experience being poor, that the hamper impressed and was thoroughly enjoyed! Thank you for shopping at hampers.com! Kind regards, Gemma (Customer care)
Posted 1 year ago
everything happened as it should until the point of delivery. DPD delivery left parcel on top of wall in full view of the road for anyone to pick up all in the pouring rain so the parcel was soaked soggy cardboard. No attempt to use intercom at gate.
Helpful Report
Posted 1 year ago
Thank you so much Deborah for taking the time to provide feedback about your experience with Hampers.com. We apologize for the difficulties encountered, and we are sorry that the DPD courier left your parcel on top of a wall in plain sight of the road, which then became soaked in the rain. We understand that this was an unacceptable experience and we would like to make it right. I have emailed you in the hopes of resolving this issue, I look forward to hearing from you. Kind regards, Gemma (Customer care)
Posted 1 year ago
hampers.com is rated 4.8 based on 29,705 reviews