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hampers.com Reviews

4.8 Rating 27,158 Reviews

98 %

of reviewers recommend hampers.com

Company Reviews

Product Reviews

4.8

Based on 27,158 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About hampers.com:

hampers.com is one of the largest gift hamper companies in the UK. Their mission is to “bring joy and wholehearted togetherness through gifting” by offering a wide range of thoughtfully curated, 100% carbon neutral food and drink gift hampers for any occasion or recipient. This includes corporate gifting, with a range of bespoke and branded options available too.

All the products in their hampers are carefully selected by their gifting experts from the finest quality, British producers where possible, who all share the same values.

With excellent rated customer service and a range of delivery options available, look no further for all your gifting needs.

Visit Website

Phone:

01235 833732

Email:

help@hampers.com

Location:

36 Innovation Drive,
Milton Park,
Abingdon
Oxfordshire
OX14 4RT

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The 4 hampers I ordered never got delivered - very disappointing!! The customer service was good and full refund given.”

Posted 1 year ago

“I paid for delivery 2 days before Christmas and it wasn't delivered. I had to chase it up to get it eventually delivered in the New Year”

Posted 1 year ago

“I would give it zero stars if possible. I would NEVER, EVER use this company again! I ordered a gift on 12/10, which was never delivered. After having to purchase a gift elsewhere just prior to christmas, I canceled the order after the holidays. I must have called this company 7-8 times about this order, with absolutely no help from their "customer service" providers. Their customer service is atrocious. I cannot say enough bad things about this company.”

Posted 1 year ago

“This hamper was supposed to be a Christmas present for family members, but they never received it”

Posted 1 year ago

“Although I have only given a mark of 1 for the Hamper - this is not a result of my family receiving a superb hamper because they did not. It never arrived. Lost in transit by Rvri the delivery people. I decided that I would have a refund but that took 3 phone calls to arrange. So I have to say that this year Hamper.com have let me and my family down. I would probably not want to use them again sadly as previous Christmas orders have been met successfully.”

Posted 1 year ago

“As far as I know, this hamper has not arrived yet?!”

Posted 1 year ago

“Delivered Christmas Hamper after New Year despite ordering well in advance of Christmas.”

Posted 1 year ago

“Can’t write a review as the hamper never got delivered very shabby service wouldn’t recommend at all”

Posted 1 year ago

“It was delivered 3 weeks later than promised, no explanation, updates or apologies and when it arrived it was not what I had ordered.”

Posted 1 year ago

“Hamper never arrived and hamper.com are not responding to any requests, I got one email saying they are very busy a few weeks ago but still nothing.”

Posted 1 year ago

“Christmas hamper was not delivered.”

Posted 1 year ago

Dear Mark, Thank you so much for taking the time to give us your feedback regarding your experience with hampers.com. We really appreciate it. We apologise for the issues with your Christmas hamper not being delivered. I sincerely hope that one of our customer care team have been in touch to organise a suitable resolution for you. I am really sorry this has happened. Kind regards, Todd Hampers.com

Posted 1 year ago

“Would never use again!”

Posted 1 year ago

“Never arrived and the company never replied to my email, having to follow it up with my bank”

Posted 1 year ago

“Order Number 2000681729 was Confirmed on 18/11/2022. This hamper was ordered in Australia for delivery in Scotland pre Christmas.... We are still waiting for it to arrive... Delivery was scheduled to for aproximately 15/12/2022. We are still waiting.....”

Posted 1 year ago

“I ordered my hamper at the beginning of Dec 22. Scheduled to be delivered after 15 Dec. I never received it. This was using the Evri courier and never collected by Evri from the hampers depot. Hampers did rectify it and replace it and was delivered by DPD in Jan 23. However the customer service I received was below expectations to say the least using the useless chat systems and customer service. How this debacle was not made more clear to customers is very surprising and I have since found out that I am not the only customer experiencing problems by not receiving their Christmas hamper before Christmas.”

Posted 1 year ago

“Festive Afternoon Tea DID NOT ARRIVE. Initially due between the 8th and 15th of December, my Hamper arrived on the 12th of January. The packaging were perfectly adequate but I would not describe this as a hamper more a box with some posh straw type padding. The festive afternoon tea was never delivered and instead the Sweet And Savoury Delights with Procecco was received. Personally WOULD NOT RECOMMEND over-priced average produce. (I acknowledge very good customer Service though).”

Posted 1 year ago

Dear valued customer, Thank you so much for taking the time to let me know about your experience with us. I apologise that your hamper was not delivered until the 12th of January, when it was initially supposed to arrive between the 8th and 15th of December. I also want to apologise for the wrong hamper being delivered - this is something that we take incredibly seriously and I will be investigating further. I am incredibly sorry and hopefully in the future we can regain your trust. Kind regards, Hampers.com

Posted 1 year ago

“Festive Afternoon Tea DID NOT ARRIVE. Initially due between the 8th and 15th of December, my Hamper arrived on the 12th of January. The packaging were perfectly adequate but I would not describe this as a hamper more a box with some posh straw type padding. The festive afternoon tea was never delivered and instead the Sweet And Savoury Delights with Procecco was received. Personally WOULD NOT RECOMMEND over-priced average produce. (I acknowledge very good customer Service though).”

Posted 1 year ago

“ordered it well before i needed it Never got it and no one contacted me couldnt get too talk to anybody What a very bad company”

Posted 1 year ago

“It never arrived”

Posted 1 year ago

“Only 1 of my 2 hampers was delivered. Notified Hampers.com via Phone. Sent an email the next day (12/12/2022) 16/12/2022 - I ask for an update. 18/12/2022 - They reply asking for my order number... not sure why they didn't have this after creating a ticket. 19/12/2022 - I reply with my order number. 22/12/2022 - They ask me "Are you missing 1 hamper?" The issue I had reported 11 days earlier. I respond the same day. I hear nothing between now and then. 5 days later I got an email "Can you tell me your order reference number" Another week passes. "What”

Posted 1 year ago

Dear Phil, Thank you for taking the time to provide us with your feedback and let us know about your experience with us. We apologise for the delays you experienced with your order and we regret that it took so long to resolve the issue for you. We take all our customers' feedbacks seriously and appreciate you letting us know how we can improve our services for the future. Please feel free to reach out to us if there is anything else we can do to make it better. Kind regards, Todd Hampers.com

Posted 1 year ago

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hampers.com is rated 4.8 based on 27,158 reviews