hampers.com Reviews

Name: hampers.com
Address: 36 Innovation Drive, Milton Park, Abingdon, Oxfordshire
Rating: 4.81

4.8 Rating 29,733 Reviews

98 %

of reviewers recommend hampers.com

About hampers.com:

hampers.com is one of the largest gift hamper companies in the UK. Their mission is to “bring joy and wholehearted togetherness through gifting” by offering a wide range of thoughtfully curated, 100% carbon neutral food and drink gift hampers for any occasion or recipient. This includes corporate gifting, with a range of bespoke and branded options available too.

All the products in their hampers are carefully selected by their gifting experts from the finest quality, British producers where possible, who all share the same values.

With excellent rated customer service and a range of delivery options available, look no further for all your gifting needs.

Visit Website

Phone:

01235 833732

Email:

help@hampers.com

Location:

36 Innovation Drive,
Milton Park,
Abingdon
Oxfordshire
OX14 4RT

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid extra so the Hamper could be delivered to my Mum by Christmas. I got a notification it was delivered to the right address but someone called Melanie received it. My Mum's name is Jennifer and so far she has not received her Hamper. I sent a note to Hampers.com but no response.”

Helpful Report

Posted 9 months ago

Dear Allan, I’m truly sorry to hear about the delivery issue with your Mum’s hamper. I can only imagine how disappointing it must be not to have her receive the gift as planned, especially during the festive season. Your concerns are very important to us, and I appreciate you taking the time to reach out. I will ensure that our customer care team investigates the matter promptly and provides you with an update. We are committed to resolving this issue and improving our services for the future. Thank you for bringing this to our attention, and I hope we can rectify the situation soon. Warm regards, Naomi (Customer Care)

Posted 9 months ago

“My I suggest that if you take an order for a Christmas Hamper that you can actually deliver said hamper before Christmas. If not, don’t take the order. We ordered on Saturday 14th. Plenty of time to get the order out but it took you until Monday 23rd to send it to the delivery firm. Not good enough. Don’t take orders you cannot deliver. That is not fair on us the customer. Our hamper won’t now be delivered until after Christmas Day. The whole point of sending the gift.”

Helpful Report

Posted 10 months ago

Dear Sally, I’m genuinely sorry to hear about your experience and the delay with your Christmas hamper. I completely understand how disappointing it is when a gift doesn’t arrive as intended, especially during this special time of year. Your feedback is invaluable to us and we are taking your comments seriously. We are looking into what went wrong with your order to ensure we improve our service in the future. A member of our customer care team will reach out to you shortly to address your concerns. Thank you for bringing this to our attention, and I sincerely hope we can regain your trust in the future. Warm regards, Naomi (Customer Care)

Posted 9 months ago

“Didn’t deliver on the day requested. Useless !”

Helpful Report

Posted 10 months ago

Dear Chris, I’m really sorry to hear that we didn’t meet your delivery expectations. I can understand how frustrating it must be when timely arrival is crucial. Your feedback is very important to us, and we’re committed to looking into what went wrong. A member of our customer care team will reach out to you to discuss your experience further and ensure we address any concerns you may have. Thank you for bringing this to our attention, and I hope we can do better for you in the future. Warm regards, Naomi (Customer Care)

Posted 10 months ago

“22nd Dec delivery turned into 26th Dec, not even sent out Second order made same time and within 30 miles, arrived 21st.. Dissapointed”

Helpful Report

Posted 10 months ago

Dear Lee, I’m genuinely sorry to hear about the delays you experienced with your delivery. We understand how disappointing it is when things don’t go according to plan, especially during such a busy time of year. Your feedback is extremely valuable, and I assure you that we are looking into this matter to ensure it doesn’t happen again in the future. A member of our customer care team will be in touch to discuss your experience further and address any concerns you may have. Thank you for bringing this to our attention, and I hope we can turn this around for you. Warm regards, Naomi (Customer Care)

Posted 10 months ago

“Thank you your hamper reached my Mam in perfect condition and so well presented she's was so happy. Merry Christmas Hampers.com”

Helpful Report

Posted 10 months ago

Dear Tracy, Thank you for your lovely message! I’m so pleased to hear that your Mam received her hamper in perfect condition and that it brought her happiness. We take great pride in the presentation of our hampers, and it’s wonderful to know it made a positive impact. As you have given us a 1 star review a member of our customer care team will be reaching out to resolve any other issues you may have had. Wishing you and your family a Merry Christmas too! Warm regards, Naomi (Customer Care)

Posted 10 months ago

“I have contacted you numerous times regarding items not being delivered when they should have been, you then advised you were sending out 7 hampers for Monday delivery, which clearly did not go to plan as you have already delivered one today to the wrong address. Frankly I am at a loss to understand how this has gone so wrong at your end.”

Helpful Report

Posted 10 months ago

Dear Sharon, I sincerely apologise for the distress and frustration you've experienced regarding your hampers. It’s unacceptable that your items were not delivered as promised and that there was a mix-up with the address. Your concerns are completely understandable, and I can see how this situation has left you feeling let down. We take matters like this seriously and will be reviewing what went wrong on our end to prevent similar issues in the future. Thank you for bringing this to our attention. A member of our customer care team will reach out to you soon to discuss how we can resolve this matter. Warm regards, Naomi (Customer Care)

Posted 10 months ago

“I have used Hampers for three years. This will be the last. They delivered an important family Christmas hamper and lied that it was delivered with signature. Instead my family arrived to a pillaged box with only 4 items left in it in a hallway! I will find someone else to give my money to. Never again Hampers!”

Helpful Report

Posted 10 months ago

Dear Chris, I’m very sorry to hear about your recent experience with us. It’s truly disheartening to learn that the Christmas hamper intended for your family arrived in such a troubling condition. We completely understand the importance of delivering your gifts safely, especially during the festive season. Your feedback regarding the delivery situation is invaluable, and we’ll be investigating this matter with our delivery partners to ensure better service in the future. We genuinely appreciate your loyalty over the years, and it's disheartening to hear that we've let you down. A member of our customer care team will be reaching out to assist you further. Best wishes, Naomi (Customer Care)

Posted 10 months ago

“I ordered the Christmas Port and Stilton hamper for my Mum but she has not receive the gift. I received an email stating that the parcel was delivered all ng with a photograph of the parcel placed on her doorstep. On receipt of the email, I rang my Mum to alert her to the parcel delivery which was not there. I then received an email stating that the parcel had successfully been delivered with a signature, this is untrue. My Mum and her husband were in all morning, the doorbell did not ring and no delivery signed for. We can only presume the parcel was left on the doorstep and has been stolen. Very disappointing! I will now have to go through the tedious exercise if trying to recoup my money.”

Helpful Report

Posted 10 months ago

Dear Mrs, Thank you for sharing your experience, and I'm so sorry to hear about the issues surrounding your Mum's hamper delivery. It must be incredibly disheartening to think a special gift has gone missing, especially during the festive season. We take these matters very seriously, and your feedback will help us address the situation with our delivery partners to ensure such incidents are minimized in the future. I understand how frustrating this must be, and we’re here to support you in resolving this matter. A member of our customer care team will be reaching out to assist you shortly to have this resolved for you Best wishes, Naomi (Customer Care)

Posted 10 months ago

“I paid extra to have the hamper delivered on a Friday but was delivered a day early. WTF Never as you again”

Helpful Report

Posted 10 months ago

Dear Tony, Thank you for sharing your experience with us. I’m truly sorry to hear about the mix-up with your delivery date. We understand how frustrating it must be to expect something on a specific day and not have it delivered as planned. Your feedback is important, and we’ll be addressing this with our delivery team to ensure that such issues don’t happen in the future. A member of our customer care team will reach out to assist you further. Best wishes, Naomi (Customer Care)

Posted 10 months ago

“Hamper appeared to be delivered but delivery driver did not knock on the door and get a signature, despite the lights being on and a dog who would have barked if someone knocked on the door. By time l saw email and contacted my sister parcel was gone. I asked for parcel to be delivered on Fri 20, instead it was delivered in the evening of Thursday 19. Not happy at all.”

Helpful Report

Posted 10 months ago

Dear Susan, Thank you for your feedback. I'm really sorry to hear about the issues you faced with the delivery of your hamper. It’s understandably frustrating when expectations aren’t met, especially when you were looking forward to a specific delivery date. I appreciate you bringing this to our attention, and I assure you that we’re committed to improving our delivery processes to prevent this kind of situation in the future. A member of our customer care team will reach out to you shortly to discuss your concerns further and ensure we can address this appropriately. Warm regards, Naomi (Customer Care)

Posted 10 months ago

“It has not arrived not Arrived”

Helpful Report

Posted 10 months ago

Dear Audrey, Thank you for your review, and we’re truly sorry to hear that your order has not yet arrived. According to the tracking information, the delivery is scheduled to be reattempted tomorrow. We sincerely apologise for any inconvenience this may have caused. Please feel free to reach out if you need any further assistance. Kind regards, Nicole (Customer Care Manager)

Posted 10 months ago

“I deliberately chose Monday 16th Dec for delivery as my Granddaughter would be at home that day. Delivery was made on Sunday when she was out and DHL never even left a note to say what they had done with it!! No doubt the fault lies with DHL rather than you. However it does spoil the surprise when I have to pass on the DHL email to her and she has to go and hunt it down.”

Helpful Report

Posted 10 months ago

Dear Frank, Thank you for sharing your thoughts with us. I’m genuinely sorry to hear about your experience and understand your frustration. We strive to deliver a delightful gifting experience, and it’s disappointing to learn we fell short in your case. Your feedback is invaluable, and I will ensure it reaches our team so we can work on improving our services. Please rest assured that we take your concerns seriously and are committed to resolving any issues you may have faced. A member of our customer care team will reach out to assist you further. Thank you for your understanding and patience. Best regards, Nicole (Customer Care)

Posted 10 months ago

“My hamper was not delivered to my brother but to an old lady some streets away. She mentioned it to her son who happened to know my brother and got in touch with him. My brother picked the parcel up but there was nothing inside to tell him who it was from. After several days I rang him and the mystery was cleared up. The contents of the hamper apparently very good, but it all spoilt the surprise element.”

Helpful Report

Posted 10 months ago

Dear Margaret, Thank you for taking the time to share your experience with us. I’m truly sorry to hear about the mix-up with the delivery of your hamper. It’s understandably disappointing when the surprise element is lost, especially when you’ve put thought into such a generous gift. We appreciate your feedback regarding the delivery experience, and I will ensure your comments are shared with our team. We are committed to providing better service and will work to prevent similar issues in the future. Thank you for your understanding and patience. Best regards, Nicole (Customer Care)

Posted 10 months ago

“Can’t comment on the hamper itself as I haven’t seen it yet. I have received a email to inform me that the hamper has been delivered. I paid £10 for NAMED DAY delivery which was 20th November - tomorrow! This is my son’s birthday and the date on which I wanted the hamper to be delivered to him. What is the point of offering named day delivery and then delivering on a different day?”

Helpful Report

Posted 11 months ago

Dear Moira, Thank you for your review and for bringing this to our attention. I genuinely apologize for the inconvenience you've experienced with your scheduled delivery. I understand how disappointing it must be not to receive your son’s birthday hamper as planned. Named day delivery is intended to ensure special occasions are celebrated on the right day, and I regret that we fell short in this instance. One of our team members will reach out to you to have this resolved. We value your feedback and would appreciate the opportunity to assist you further. One of our team members will reach out to discuss how we can make this right for you. Thank you for your understanding, and we hope to regain your trust. Best regards, Naomi (Customer Care)

Posted 11 months ago

“The Hamper I asked for delivery on Monday 18th of November not today”

Helpful Report

Posted 11 months ago

Dear Dolena, Thank you for your review regarding your recent order from hampers.com. I'm sincerely sorry to hear that the delivery did not occur as you had requested, leaving you disappointed. Timing is key when it comes to special deliveries, and I understand how frustrating this situation must be for you. We are dedicated to improving our services and take your concerns to heart. Please know that we’re looking into this matter to ensure it doesn’t happen again. Your experience matters to us, and we would greatly appreciate the opportunity to discuss this further. One of our team members has reached out to have this resolved for you. Thank you for bringing this to our attention, and we hope to make things right. Best regards, Naomi (Customer Care)

Posted 11 months ago

“Charged me £6 for next day delivery and didn’t deliver it until three days after order. They didn’t even apologise or offer a refund. We will looked to go elsewhere to get out Christmas hamper for our clients this year.”

Helpful Report

Posted 11 months ago

Dear Chris, Thank you for sharing your feedback regarding your recent order with hampers.com. We genuinely appreciate your input and understand your frustration regarding the delay in delivery. We sincerely apologise for not meeting your expectations this time, particularly when timely delivery is so crucial during the festive season. We take these matters seriously and are actively addressing this with our delivery team to prevent this from happening in the future. Your feedback regarding our customer service is invaluable, and we regret that we did not offer an apology or a resolution that matched your expectations. We have reached out directly to you to resolve this situation. Thank you once again for your feedback. We hope you will consider giving us another chance in the future. Best regards, Naomi (Customer Care)

Posted 11 months ago

“This was the first time I have used Hampers.com and it certainly won’t be the last. The best thing about it was that you contacted me at every stage of the parcel’s journey and for that I was grateful. Well done.I will certainly use your services again.”

Helpful Report

Posted 1 year ago

Dear Mrs. Dauncey, Thank you for taking the time to share your feedback about your experience with Hampers.com. We truly appreciate your kind words and are thrilled to hear that this was your first time using our services and that you intend to use us again. We are pleased that you noticed our efforts to keep you informed at every stage of the parcel's journey. Providing excellent communication and ensuring a seamless experience for our customers is our goal, so we are delighted that you found this aspect satisfactory. We've noticed that you left a 1-star rating, and we would like to speak with you about this. We are not sure if this was an error, and we are eager to address any concerns you may have. Once again, we genuinely appreciate your valuable feedback and look forward to welcoming you again soon. Kindest Regards, Nicole (Customer Care Manager)

Posted 1 year ago

“Ordered a gift for Father's Day was delivered 4 days late basically rendering the thought and gift futile. I suggest you change your delivery service as will never use you again nor recommend anyone else does.”

Helpful Report

Posted 1 year ago

Dear valuable Customer, Thank you for taking the time to share your feedback regarding your recent experience with hampers.com. We genuinely appreciate your willingness to let us know about your Father's Day gift delivery. We sincerely apologise for the inconvenience caused by the late delivery, which essentially rendered your thoughtful gift futile. We understand how important it is to have gifts arrive on time, especially on such special occasions. Rest assured, we have taken note of your concerns. To ensure this issue does not occur in the future, we are actively looking into improving our delivery service. We would reach out to you directly for a resolution. Once again, thank you for bringing this matter to our attention. We value your feedback and apologise for any disappointment caused. We hope you will consider giving us another chance to serve you better in the future. Best regards, Naomi [Customer Care]

Posted 1 year ago

“The hamper has not been delivered to 53 Rown Croft ,it was meant to be delivered on the 15/08/2024, I rang mum up after receiving a notification email from yourselves today that it has been delivered but she has not received it😡😡😡 Can you check with the delivery driver as to where he left it,she is 90 years.”

Helpful Report

Posted 1 year ago

Dear Ivy, Thank you so much for taking the time to provide us with your valuable feedback regarding your recent experience with hampers.com. We truly appreciate your effort in letting us know about the issues you faced. First and foremost, please accept our sincere apologies for the inconvenience caused by the non-delivery of your hamper to 53 Rown Croft on the expected date, August 15, 2024. We understand how disappointing and frustrating it must be for both you and your elderly mother to receive a delivery notification without actually receiving the hamper. This is certainly not the level of service we strive to provide. To rectify this situation, we will immediately investigate the matter and personally reach out to the delivery driver to determine the whereabouts of your hamper. We understand the importance of timely and accurate delivery, especially considering your mother's age. Once again, we deeply apologize for the inconvenience caused and assure you that we are taking immediate action to rectify the situation. We are committed to providing a seamless and satisfactory experience for all our customers, including you and your mother. Thank you for your understanding, Ivy. We look forward to resolving this matter promptly and to regain your trust in our services. Kind regards Naomi [Customer Care]

Posted 1 year ago

“Ordered Hamper for my friends birthday and selected a nominated date for delivery - Hamper finally delivered 5 days after nominated date. Whilst I have no complaint with Customer Service at Hampers as they responded promptly to every email I feel there is no point offering either a next day service or a nominated day if the courier company is unable to fulfill these options.”

Helpful Report

Posted 1 year ago

Dear L Thomson, I am Nicole, the Customer Care Manager at Hampers.com. I would like to sincerely apologise for the delay in delivering your selected gift. It is truly disappointing and unacceptable to experience such a delay, and I understand the importance of ensuring that this special occasion is celebrated on time. We never want to disappoint our valued customers, and I genuinely regret that we have done so this time. I have taken immediate action by addressing this issue internally with our carriers to understand what has happened and to ensure that we do not let you down again. I can see that a member of the customer care team has contacted you in the hopes of providing a resolution and restoring your trust. Your satisfaction is extremely important to us, and we are committed to making things right. Once again, I apologise for any inconvenience this may have caused. Kindest Regards, Nicole (Customer Care Manager)

Posted 1 year ago

hampers.com is rated 4.8 based on 29,733 reviews