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hampers.com Reviews

4.8 Rating 27,156 Reviews

98 %

of reviewers recommend hampers.com

Company Reviews

Product Reviews

4.8

Based on 27,156 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About hampers.com:

hampers.com is one of the largest gift hamper companies in the UK. Their mission is to “bring joy and wholehearted togetherness through gifting” by offering a wide range of thoughtfully curated, 100% carbon neutral food and drink gift hampers for any occasion or recipient. This includes corporate gifting, with a range of bespoke and branded options available too.

All the products in their hampers are carefully selected by their gifting experts from the finest quality, British producers where possible, who all share the same values.

With excellent rated customer service and a range of delivery options available, look no further for all your gifting needs.

Visit Website

Phone:

01235 833732

Email:

help@hampers.com

Location:

36 Innovation Drive,
Milton Park,
Abingdon
Oxfordshire
OX14 4RT

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My daughter writes the following regarding delivery of the hamper: "He left it out in the rain and didn't ring the doorbell so not the best delivery. Box disintegrated but all inside is OK". The delivery man's name is, apparently, Fred, and the company Evri sent an email asking for a rating for Fred. However, I was unable to connect via the link on their email. As usual, we have no complaints about the contents of the hamper.”

Posted 4 months ago

Dear Neil, I am Nicole, the Customer Care Manager at hampers.com. I am reaching out to you personally to express my sincerest apologies for the delivery experience your daughter encountered. As a company, we always strive to provide our valued customers with the best possible experience, and we are sorry that we failed to do so this time. I have passed on your feedback to our carrier management company and can assure you this will be investigated. I'm pleased to know the contents of the hamper were ok and I hope your daughter does enjoy her thoughtful gift. I have also sent you an email to discuss your review in more detail. Please feel free to reach out to me at any time. I look forward to speaking with you. Kindest Regards Nicole (Customer Care Manager)

Posted 4 months ago

“It's hard to write a positive review of a company that fails to deliver what you order. As of the time of writing this review, the Christmas gift I ordered from Canada for family in the UK has not been delivered even though I received three emails saying delivery had taken place.”

Posted 4 months ago

Dear Jonathon, I am sincerely sorry to hear that your hamper has not been received by your recipients. I have had a look at the tracking and there is a photo of proof of delivery. I will reach out via email to resolve this with you. Kind regards, Gemma (Customer care)

Posted 4 months ago

“The delivery was not made for a special occasion and I therefore cancelled and awaiting reimbursement of my monies.”

Posted 5 months ago

Dear Joyce, We have since been in contact with you regarding this and apologised sincerely for the courier missing the special occasion. We have refunded you in full, so you should expect the refund in 3 working days or less. Kind regards Hannah Customer care

Posted 5 months ago

“I order lots of hampers from this company for my job but fed up ordered a hamper last week bombarded with emails nonstop from them and their delivery company evri and phone calls. Asking for non-stop feedback. 1 email should be sufficient that covers delivery and the Hamper. Fed up never have I used a company that has bombarded me with so many spam emails afterwards. I never signed up to be bombarded with non-stop emails and promotions. At no point did I accept that Evri could have my contact details and constantly bombard me with their own marketing and feedback requests. I had no idea what delivery service they were going to use, let alone agree to them having my details to send me constant non stop emails on top of Hampers.com very angry customer”

Posted 5 months ago

“The gift was very much appreciated.”

Posted 6 months ago

Dear Rosalind, Thank you for your positive feedback. I tried to contact you because I noticed that your feedback rating does not match the stars you gave. I wanted to check if there is anything I can do to assist you. Your feedback is very valuable to us, and we appreciate your time and effort in providing it. We are thrilled to know that the recipient of your gift enjoyed it, and we are grateful that you chose to shop with us. We look forward to welcoming you back in the near future. Kindest regards, Nicole (Customer Care Manager)

Posted 6 months ago

“I’d give them zero if I could. No follow up, no response from customer service.”

Posted 7 months ago

Dear Paul, My name is Nicole I am the Customer Care Manager here at hampers.com. My priority is providing our customers with an exceptional service at all times and I’m terribly sorry on this occasion this was not fulfilled. Our Customer Care contact centre has been closed since 1pm on Saturday 27th until 08:00 this morning due to the public bank holiday in the UK. We have contacted the carriers to notify them of your requested amendment and also followed this up with an email to you. I really wouldn’t want this to hinder your experience with us and hope I have reassured your concerns. Apologies again Nicole (Customer Care Manager)

Posted 7 months ago

“Didn't deliver on day , still not arrived.”

Posted 8 months ago

Dear Syllvia, Thanks for your feedback, I am sorry the experience has not been a good one for you. I have since reached out to you regarding this expressing my apologies that the courier on this occasion let you down. We have since refunded you the delivery fee you paid for and hope it doesn't deter you using us again in the future. Kind regards Hannah Customer care

Posted 7 months ago

“Made an order for my parents anniversary. It didnt arrive!!!! They blamed the courier. Got a ‘sorry, not our fault’ That doesnt help. The occasion is passed now and my parents got nothing. Definetly wont be ordering here again!!!”

Posted 8 months ago

Dear M, Thanks for your feedback, I am incredibly sorry of the inconvenience caused here. We have been in contact with you this morning regarding your delivery and as advised we dispatched your order on time as promised however the courier had a delay which meant your order did not deliver yesterday but instead today. We have expressed our sincere apologies regarding this, given you a full refund and ordered a replacement free of charge. Kind regards Hannah Customer care

Posted 8 months ago

“Not delivered 9 days late atm.”

Posted 10 months ago

Dear Simon, Our priority is always providing the customer with an exceptional service and I’m terribly sorry on this occasion this was not fulfilled. I will be reaching out to you in regards to this today. Kind regards Hannah Customer care

Posted 10 months ago

“Not very reliable service, my birthday gift hamper got to the receiver a day after her birthday and that was really bad, no calls to apologise or even refund for the extra charge I was made to pay to deliver on my preferred day. Not a great first time experience.”

Posted 1 year ago

Dear Bethel, Our priority is always providing the customer with an exceptional service and I’m terribly sorry on this occasion this was not fulfilled. I have had a look at your order and can see the reason it was not delivered on the date you chose was due to nobody being home to receive the gift. It was then delivered the following day. We do apologise for any inconvenience caused. We will reach out to you to discuss further. Kind regards Hannah Customer care

Posted 1 year ago

“Placed the order for a hamper to be delivered as a Christmas present for a elderly friend up north, goods were sent out and apparently signed for in the recipients name even though the recipient wasn’t home until 3hrs after the alleged 1600 delivery and they even managed to get a blurry photo. Since then I have contacted them and apparently they have proof of delivery but no hamper was received… Not really the hamper companies fault but the lazy delivery driver leaving a hamper on a door step and forging a signature basically means we now have no chance of getting what we paid for.”

Posted 1 year ago

Good afternoon Marc, Thank you for taking the time to let us know about your experience with us, I am incredibly sorry for the issues you encountered with our Courier service. I have reached out to you privately to find the best possible solution for you and to investigate this incident. Look forward to hearing from you, Kind regards, Todd Bayliss Assistant Customer Care Manager

Posted 1 year ago

“This was intended to be a gift for an elderly relative and was ordered to ensure pre Christmas delivery. Received a message in January from the courier that they were planning to deliver which obviously was significantly late. Hampers handled this matter poorly and clearly I will not order anything from them again and have unsubscribed from their mail circulars.”

Posted 1 year ago

“I have just had a refund from PayPal, 6 weeks after I placed an order for a Christmas present, due to be delivered on 19 December. As far as I can see, this is the first notification that I have had from any source that the hamper did not arrive. There is something wrong with the system somewhere. Disappointing. I will not be using this service again.”

Posted 1 year ago

Dear Heather, Our priority is always providing the customer with an exceptional service and I’m terribly sorry on this occasion this was not fulfilled. I will reach out to you this morning to come to an agreement on how we can move forward. Kind regards Hannah Customer care

Posted 1 year ago

“This was a Christmas gift and last time I checked with the recipient it hadn’t arrived”

Posted 1 year ago

“I have used this company for a number of years however I had a nightmare with my festive orders. It was ineptitude at the highest level. I lodged a complaint but this still remains unanswered. I’m afraid I’ll not be using this company in future.”

Posted 1 year ago

Dear Gary, Our priority is always providing the customer with an exceptional service and I’m terribly sorry on this occasion this was not fulfilled. We have reached out to you to ask for more information so we can assist further. Kind regards Customer care

Posted 1 year ago

“I never got it even it's at the end of January.”

Posted 1 year ago

“I never got it even at the end of January.”

Posted 1 year ago

“Don't waste your time, there is a good chance you won't get your hamper at all and you will spend ages chasing it (customer service is shocking-poor communication, takes ages for them to get back to you). We are a corporate account, started placing corporate orders in December. I ordered a birthday basket for January 5th, it is 24th Jan today and... still no basket. I have wasted so much time chasing it, every time I am asked to confirm the address for the deliver and nothing happens... I had a call from the customer service advisor and they didn't even seem to have read the notes...they didn't even know my name or the name of the company, they seemed so confused as to what the problem was... I would not recommend this company to anyone. As much as I appreciate mistakes happen, deliveries bounce back, etc., there is always a way to resolve, but here there simply is no communication, no urgency, they simply ignore you. Don't bother if you don't want to spend 3 weeks chasing a delivery that was meant to be a birthday gift!”

Posted 1 year ago

Dear Aggie, Our priority is always providing the customer with an exceptional service and I’m terribly sorry on this occasion this was not fulfilled. I have reached out to you via Email to schedule in a call today to get this sorted :) Kind regards Hannah Customer care

Posted 1 year ago

“I placed my order with the Hampers on 03/12/2022 through my company gift but I didn't receive it before Christmas 2022. I phoned to inquire and the Hampers staff promised to replace the same one that will get it on 29/12/2022. Unfortunately, it happened again. Finally, I received my hamper on 04/01/2023, but Christmas and New Year were over. Sadly, I got no joy. I would recommend considering carefully before you make any order to the Hampers company. I have already reported this incident to my company.”

Posted 1 year ago

“DO NOT BUY FROM THIS WEBSITE!! NOTHING GOT DELIVERED AND CANT COMMUNICATE WITH ANYONE TO GET A REFUND!”

Posted 1 year ago

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hampers.com is rated 4.8 based on 27,156 reviews