hampers.com Reviews

Name: hampers.com
Address: 36 Innovation Drive, Milton Park, Abingdon, Oxfordshire
Rating: 4.81

4.8 Rating 29,437 Reviews

98 %

of reviewers recommend hampers.com

About hampers.com:

hampers.com is one of the largest gift hamper companies in the UK. Their mission is to “bring joy and wholehearted togetherness through gifting” by offering a wide range of thoughtfully curated, 100% carbon neutral food and drink gift hampers for any occasion or recipient. This includes corporate gifting, with a range of bespoke and branded options available too.

All the products in their hampers are carefully selected by their gifting experts from the finest quality, British producers where possible, who all share the same values.

With excellent rated customer service and a range of delivery options available, look no further for all your gifting needs.

Visit Website

Phone:

01235 833732

Email:

help@hampers.com

Location:

36 Innovation Drive,
Milton Park,
Abingdon
Oxfordshire
OX14 4RT

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It has not arrived not Arrived”

Helpful Report

Posted 6 months ago

Dear Audrey, Thank you for your review, and we’re truly sorry to hear that your order has not yet arrived. According to the tracking information, the delivery is scheduled to be reattempted tomorrow. We sincerely apologise for any inconvenience this may have caused. Please feel free to reach out if you need any further assistance. Kind regards, Nicole (Customer Care Manager)

Posted 6 months ago

“I deliberately chose Monday 16th Dec for delivery as my Granddaughter would be at home that day. Delivery was made on Sunday when she was out and DHL never even left a note to say what they had done with it!! No doubt the fault lies with DHL rather than you. However it does spoil the surprise when I have to pass on the DHL email to her and she has to go and hunt it down.”

Helpful Report

Posted 6 months ago

Dear Frank, Thank you for sharing your thoughts with us. I’m genuinely sorry to hear about your experience and understand your frustration. We strive to deliver a delightful gifting experience, and it’s disappointing to learn we fell short in your case. Your feedback is invaluable, and I will ensure it reaches our team so we can work on improving our services. Please rest assured that we take your concerns seriously and are committed to resolving any issues you may have faced. A member of our customer care team will reach out to assist you further. Thank you for your understanding and patience. Best regards, Nicole (Customer Care)

Posted 6 months ago

“My hamper was not delivered to my brother but to an old lady some streets away. She mentioned it to her son who happened to know my brother and got in touch with him. My brother picked the parcel up but there was nothing inside to tell him who it was from. After several days I rang him and the mystery was cleared up. The contents of the hamper apparently very good, but it all spoilt the surprise element.”

Helpful Report

Posted 6 months ago

Dear Margaret, Thank you for taking the time to share your experience with us. I’m truly sorry to hear about the mix-up with the delivery of your hamper. It’s understandably disappointing when the surprise element is lost, especially when you’ve put thought into such a generous gift. We appreciate your feedback regarding the delivery experience, and I will ensure your comments are shared with our team. We are committed to providing better service and will work to prevent similar issues in the future. Thank you for your understanding and patience. Best regards, Nicole (Customer Care)

Posted 6 months ago

“Can’t comment on the hamper itself as I haven’t seen it yet. I have received a email to inform me that the hamper has been delivered. I paid £10 for NAMED DAY delivery which was 20th November - tomorrow! This is my son’s birthday and the date on which I wanted the hamper to be delivered to him. What is the point of offering named day delivery and then delivering on a different day?”

Helpful Report

Posted 7 months ago

Dear Moira, Thank you for your review and for bringing this to our attention. I genuinely apologize for the inconvenience you've experienced with your scheduled delivery. I understand how disappointing it must be not to receive your son’s birthday hamper as planned. Named day delivery is intended to ensure special occasions are celebrated on the right day, and I regret that we fell short in this instance. One of our team members will reach out to you to have this resolved. We value your feedback and would appreciate the opportunity to assist you further. One of our team members will reach out to discuss how we can make this right for you. Thank you for your understanding, and we hope to regain your trust. Best regards, Naomi (Customer Care)

Posted 7 months ago

“The Hamper I asked for delivery on Monday 18th of November not today”

Helpful Report

Posted 7 months ago

Dear Dolena, Thank you for your review regarding your recent order from hampers.com. I'm sincerely sorry to hear that the delivery did not occur as you had requested, leaving you disappointed. Timing is key when it comes to special deliveries, and I understand how frustrating this situation must be for you. We are dedicated to improving our services and take your concerns to heart. Please know that we’re looking into this matter to ensure it doesn’t happen again. Your experience matters to us, and we would greatly appreciate the opportunity to discuss this further. One of our team members has reached out to have this resolved for you. Thank you for bringing this to our attention, and we hope to make things right. Best regards, Naomi (Customer Care)

Posted 7 months ago

“Charged me £6 for next day delivery and didn’t deliver it until three days after order. They didn’t even apologise or offer a refund. We will looked to go elsewhere to get out Christmas hamper for our clients this year.”

Helpful Report

Posted 8 months ago

Dear Chris, Thank you for sharing your feedback regarding your recent order with hampers.com. We genuinely appreciate your input and understand your frustration regarding the delay in delivery. We sincerely apologise for not meeting your expectations this time, particularly when timely delivery is so crucial during the festive season. We take these matters seriously and are actively addressing this with our delivery team to prevent this from happening in the future. Your feedback regarding our customer service is invaluable, and we regret that we did not offer an apology or a resolution that matched your expectations. We have reached out directly to you to resolve this situation. Thank you once again for your feedback. We hope you will consider giving us another chance in the future. Best regards, Naomi (Customer Care)

Posted 8 months ago

“This was the first time I have used Hampers.com and it certainly won’t be the last. The best thing about it was that you contacted me at every stage of the parcel’s journey and for that I was grateful. Well done.I will certainly use your services again.”

Helpful Report

Posted 9 months ago

Dear Mrs. Dauncey, Thank you for taking the time to share your feedback about your experience with Hampers.com. We truly appreciate your kind words and are thrilled to hear that this was your first time using our services and that you intend to use us again. We are pleased that you noticed our efforts to keep you informed at every stage of the parcel's journey. Providing excellent communication and ensuring a seamless experience for our customers is our goal, so we are delighted that you found this aspect satisfactory. We've noticed that you left a 1-star rating, and we would like to speak with you about this. We are not sure if this was an error, and we are eager to address any concerns you may have. Once again, we genuinely appreciate your valuable feedback and look forward to welcoming you again soon. Kindest Regards, Nicole (Customer Care Manager)

Posted 9 months ago

“Ordered a gift for Father's Day was delivered 4 days late basically rendering the thought and gift futile. I suggest you change your delivery service as will never use you again nor recommend anyone else does.”

Helpful Report

Posted 9 months ago

Dear valuable Customer, Thank you for taking the time to share your feedback regarding your recent experience with hampers.com. We genuinely appreciate your willingness to let us know about your Father's Day gift delivery. We sincerely apologise for the inconvenience caused by the late delivery, which essentially rendered your thoughtful gift futile. We understand how important it is to have gifts arrive on time, especially on such special occasions. Rest assured, we have taken note of your concerns. To ensure this issue does not occur in the future, we are actively looking into improving our delivery service. We would reach out to you directly for a resolution. Once again, thank you for bringing this matter to our attention. We value your feedback and apologise for any disappointment caused. We hope you will consider giving us another chance to serve you better in the future. Best regards, Naomi [Customer Care]

Posted 9 months ago

“The hamper has not been delivered to 53 Rown Croft ,it was meant to be delivered on the 15/08/2024, I rang mum up after receiving a notification email from yourselves today that it has been delivered but she has not received it😡😡😡 Can you check with the delivery driver as to where he left it,she is 90 years.”

Helpful Report

Posted 9 months ago

Dear Ivy, Thank you so much for taking the time to provide us with your valuable feedback regarding your recent experience with hampers.com. We truly appreciate your effort in letting us know about the issues you faced. First and foremost, please accept our sincere apologies for the inconvenience caused by the non-delivery of your hamper to 53 Rown Croft on the expected date, August 15, 2024. We understand how disappointing and frustrating it must be for both you and your elderly mother to receive a delivery notification without actually receiving the hamper. This is certainly not the level of service we strive to provide. To rectify this situation, we will immediately investigate the matter and personally reach out to the delivery driver to determine the whereabouts of your hamper. We understand the importance of timely and accurate delivery, especially considering your mother's age. Once again, we deeply apologize for the inconvenience caused and assure you that we are taking immediate action to rectify the situation. We are committed to providing a seamless and satisfactory experience for all our customers, including you and your mother. Thank you for your understanding, Ivy. We look forward to resolving this matter promptly and to regain your trust in our services. Kind regards Naomi [Customer Care]

Posted 9 months ago

“Ordered Hamper for my friends birthday and selected a nominated date for delivery - Hamper finally delivered 5 days after nominated date. Whilst I have no complaint with Customer Service at Hampers as they responded promptly to every email I feel there is no point offering either a next day service or a nominated day if the courier company is unable to fulfill these options.”

Helpful Report

Posted 10 months ago

Dear L Thomson, I am Nicole, the Customer Care Manager at Hampers.com. I would like to sincerely apologise for the delay in delivering your selected gift. It is truly disappointing and unacceptable to experience such a delay, and I understand the importance of ensuring that this special occasion is celebrated on time. We never want to disappoint our valued customers, and I genuinely regret that we have done so this time. I have taken immediate action by addressing this issue internally with our carriers to understand what has happened and to ensure that we do not let you down again. I can see that a member of the customer care team has contacted you in the hopes of providing a resolution and restoring your trust. Your satisfaction is extremely important to us, and we are committed to making things right. Once again, I apologise for any inconvenience this may have caused. Kindest Regards, Nicole (Customer Care Manager)

Posted 10 months ago

“Delivery didn’t get delivered on the day I requested, really not happy. First and last time I will be using.”

Helpful Report

Posted 10 months ago

Dear Natalie, I am Nicole, the Customer Care Manager at Hampers.com. I would like to sincerely apologise for the delay in delivering your selected gift. It is truly disappointing and unacceptable to experience such a delay, and I understand the importance of ensuring that this special occasion is celebrated on time. We never want to disappoint our valued customers, and I genuinely regret that we have done so this time. I have taken immediate action by addressing this issue internally with our carriers to understand what has happened and to ensure that we do not let you down again. I can see that a member of the customer care team has reached out to you in the hopes of providing a resolution and restoring your trust. Your satisfaction is extremely important to us, and we are committed to making things right. Once again, I apologise for any inconvenience this may have caused. Kindest Regards, Nicole (Customer Care Manager)

Posted 10 months ago

“I asked hampers.com to redirect my order to another address 2 minutes after sending the order. On the website it said I had 15 minutes to change my order. When I phoned them they said they couldn’t change my order as my email wasn’t read until the next morning. Therefore they delivered the hamper to my home address. I will NEVER use this company again as their customer service is non existent”

Helpful Report

Posted 10 months ago

Dear Margaret, Thank you for your review. I want to apologise for the inconvenience you experienced when trying to redirect your order to another address. It is always our top priority to accommodate changes swiftly, and we do mention that "there may be an opportunity to amend the order up to 15 minutes after the order was placed." However, in this instance, the dispatch label was printed within two minutes as we were close to our cut-off time when you placed the order. I understand the frustration this must have caused, and I deeply apologise for any inconvenience that you experienced. I can see the customer care team gave you the option of paying the admin fee which you declined. I have personally reached out to you to discuss your experience in more detail, hoping to regain your trust and the opportunity for us to make things right for you. Once again, I am truly sorry for the disappointment caused, and I want to thank you for bringing this matter to our attention. Your feedback is invaluable in helping us refine our processes and ensure a seamless experience for all our customers. We sincerely hope that you can grant us another chance in the future as we aim to surpass your expectations. Kindest Regards, Nicole (Customer Care Manager)

Posted 10 months ago

“We received 2 lovely hampers sent from our daughter who lives in Canada which contained cards with QR codes for 20% off for a new customer. I decided to utilise this first order discount (there was no use by date) to send one to our son, only to find that it wouldn’t work, saying invalid code. I still made the purchase as I liked the look of the hamper, but at the end of the purchase it offered the said 20% off to a friend and a further £10 off for me. I didn’t partake as I’m sure that it wouldn’t have worked either for a friend or myself having already had one rejected. That would have been embarrassing.”

Helpful Report

Posted 11 months ago

Dear Carol, Thank you so much for taking the time to share your feedback about your experience with hampers.com. We truly appreciate customers like you who provide valuable insights, and we sincerely apologize for any inconvenience you encountered. We are sorry to hear that the QR code provided in the hampers from your daughter did not work when you tried to use it for a discount on your purchase for your son. We understand how frustrating this must have been for you. Additionally, we regret that our offer for a 20% discount to a friend and an additional £10 off for yourself at the end of the purchase did not seem feasible due to the previous rejection of the code. We completely understand your hesitation in redeeming that offer. At hampers.com, we always strive to provide the best possible customer experience, and we deeply regret that we fell short of your expectations on this occasion. We would like to learn more about your specific situation and how we can rectify the issues you faced. Please contact our customer service support team to have this resolved for you. Once again, thank you for your valuable feedback, Carol. We truly appreciate your support, and we look forward to serving you better in the future. Best regards, Naomi [Customer Care]

Posted 10 months ago

“The photo is very misleading to what actually turned up in a tiny box. I was shocked when my mother sent me the photo. Defiantly not value for money and probably on the verge of fraudulent. Disgusted. I won't be ordering again.”

Helpful Report

Posted 1 year ago

Dear Matthew, Thank you for your review and feedback, it is greatly appreciated and we take all feedback seriously. Firstly, I would just like to sincerely apologise that you feel the hamper you purchased was not value for money. We endeavour to photograph our products in ways that depict their true sizes as well as the hamper box they are presented in. It is not our aim to deceive customers and we are deeply saddened to hear that you feel it is on the verge of being fraudulent. I have emailed you to reach out and discuss this further. I hope we can make this right for you. Kind regards, Gemma (Customer care)

Posted 1 year ago

“Deliveries a nightmare …even if you pay extra. Would NOT recommend”

Helpful Report

Posted 1 year ago

Dear Valued Customer, I apologise for the experience you recently had with us. I am truly sorry for any inconvenience caused. As a company, we always aim to provide exceptional service to our customers. I am sorry that we fell short of your expectations on this occasion. Your feedback is extremely valuable to us, and we will use it to ensure that we improve our service and delivery experience. Upon reviewing your review, I noticed that delivery was attempted on your chosen date at 12:58. However, if this is not the case, I sincerely apologise. Feedback like yours is essential to share with our couriers to provide insight into the customer experience and the issues it can cause. Please don't let this experience discourage you from shopping with us in the future. We value your custom and would be honoured to have the chance to make things right. I have reached out to you to discuss this further. Once again, please accept my sincerest apologies. Kindest Regards, Nicole (Customer Care Manager)

Posted 1 year ago

“Didntgethamperandnoonegettingbacktomeremyphonemessages”

Helpful Report

Posted 1 year ago

Dear Valued Customer, I am Nicole, the Customer Care Manager at Hampers.com. I am writing to you personally to express my sincerest apologies for your poor delivery experience. As a company, we always strive to provide our valued customers with the best possible experience, and we are sorry that we failed to do so this time. Our Customer Care team has reached out to you to investigate this matter further, with the aim of providing a resolution. Once again, our apologies for any inconvenience caused. Nicole (Customer Care Manager)

Posted 1 year ago

“The parcel was not received.”

Helpful Report

Posted 1 year ago

Dear Neil, I am Nicole, the Customer Care Manager at Hampers.com. I am writing to you personally to express my sincerest apologies for your poor delivery experience. As a company, we always strive to provide our valued customers with the best possible experience, and we are sorry that we failed to do so this time. Our Customer Care team has reached out to you to investigate this matter further as we cannot seem to locate your order via your email address, with the aim of providing a resolution. Once again, our apologies for any inconvenience caused. Nicole (Customer Care Manager)

Posted 1 year ago

“Paid (no small amount) for a specific delivery date, but it wasn't met. Not much more to be said. The point of this service is accurate delivery, as hampers are sent usually for events or birthdays. It's integral to the service.”

Helpful Report

Posted 1 year ago

Dear Lauren, So sorry to hear of the inconvenience and disappointment caused here regarding the delay of the delivery due to the couriers actions. We have been in contact and agreed on the part refund and a replacement to be sent. This is being sent today and on a next day service. Once again we apologise sincerely regarding this. Kind regards Hannah Customer care

Posted 1 year ago

“Had ordered cheese hamper to be delivered to friends in Perthshire. There were two delays due to weather conditions but I was kept informed. When I received details of delivery time yesterday noticed recipients name and address were completely wrong. and DPD was therefore unable to deliver to my friends”

Helpful Report

Posted 1 year ago

Dear Eileen, Thank you for your review, we take all feedback seriously. I am very sorry that your hamper was delivered to the wrong address and recipients. I have checked the tracking and the details from the courier is what we have on our system. I have emailed you to discuss this further. I look forward to hearing from you. Kind regards, Gemma (Customer care)

Posted 1 year ago

“It was NOT delivered to the correct address. Do you have a photograph of the place where it was left or a signature?”

Helpful Report

Posted 1 year ago

Dear Diana, Thank you for your review, it is much appreciated. I would like to get this issue resolved for you. I have checked the tracking and it appears to have been delivered to the correct address. I have emailed you proof of delivery, I look forward to hearing from you. Kind regards, Gemma (Customer care)

Posted 1 year ago

hampers.com is rated 4.8 based on 29,437 reviews