Claudio Lugli Reviews

Name: Claudio Lugli
Address: UNIT 17, 400 NORTH CIRCULAR BUSINESS PARK, GREAT CENTRAL WAY, London, London Borough of Brent
Rating: 4.76

4.8 Rating 2,789 Reviews

94 %

of reviewers recommend Claudio Lugli

4.8

Based on 2,789 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Claudio Lugli 5 star review on 1st June 2025

165

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I also ordered a jacket for my daughter. You took the money. I had to chase for the delivery and thereafter you admitted you did not have the stock in the size ordered and paid for. You then suggested your items came up small so I should consider the lager size, yet I had used you size chart. At last I have the refund and will not buy from your company again The”

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Posted 1 week ago

“Still waiting for it's delivery!”

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Posted 3 weeks ago

“Incompetent, they mess up my order and I cannot even get through to customer service, although they have some good shirt designs, communication and customer service is not acceptable, very disappointing for a loyal customer”

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Posted 1 month ago

“For some reason DPD failed to find my address 4 times and I still don’t have the product. They have been delivering to me for years and there are only 10 houses in our 50 yard cul de sac, how on earth can the driver not find the address? I no longer want product, this reflects very badly on Claudio Lugli!”

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Posted 2 months ago

“Absolutely disgusted. I ordered a lucky jacket dip from their sales page. They didn’t send me a Lugli, turns out they have been pushing friends of Luglis jackets advertised as lugli. I received a grey Zegman jacket that retails on eBay for £60. Not a lucky dip! A con. Disgusted by your betrayal”

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Posted 6 months ago

“I love your shirts but recently my wife bought me a bottle cap shacket having bought a few Shackets from feraud before was disappointed with the quality of the jacket for the money £150. Shackets are supposed to be a shirt/jacket your shackets Will not keep u warm like the other ones I have purchased. Print is great but quality not .”

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Posted 6 months ago

“I ordered a jacket which they said was in stock i got a message saying it’s on its way then sent me a message saying no longer in stock they did refund me but i think this was very poor service”

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Posted 7 months ago

“I have already sent an email which I'm waiting for a reply, as I bought my item as a gift, was very disappointed the packaging has Claudio all over the outside!! No longer a surprise as my husband took delivery”

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Posted 7 months ago

“Ordered 2 shirts using the size guide provided. Shirts were way too small ! Your size guide is hopeless and must be based on Asian sizes. I order regularly from Charles Tyrwhitt, London with no sizing issues. This exercise cost me over A$100 in shipping for no result. I advised the sizing issue when I returned the shirts with no response. NO stars, reflects the quality of customer service.”

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Posted 9 months ago

“I never received the product”

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Posted 9 months ago

“Sizing is awful nothing fits”

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Posted 9 months ago

“You send me an email for a review , but when I send you one to asked why there is an unforeseen delay with my order ,you notified me I get NO response so why should I give you a review?”

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Posted 1 year ago

“I still have not received my order WEB54554 purchased on 16th December I have had an e-mail to say that it has been delayed due to a problem in my area - what this is I have no idea, all other deliveries have managed to get through. It was supposed to be a Christmas present which obviously will not arrive in time now. I e-mailed you and have had no response to that either. Not impressed”

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Posted 1 year ago

“Ordered a Christmas shirt in large, was delivered a grey shirt in 4XL. Will be sending it back for a refund, pity as I have 5 other CL shirts and they are excellent quality. First time I've bought online so won't be doing that again.”

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Posted 1 year ago

“Can’t give a review as my order still hasn’t arrived!!”

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Posted 1 year ago

“Haven’t received my merchandise after nearly one month and repeated email inquiring by me with no answers from you”

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Posted 1 year ago

“Item not as pictures. Expensive delivery and am now expected to pay costs for return of something I feel was misrepresented. Avoid buying online.”

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Posted 2 years ago

“My discount wasn't removed and I'm not happy, sent numerous E mails n no reply!!”

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Posted 2 years ago

“Total fiasco First they sent the wrong shirt , and said on the phone it was “human error “ and that to post it back and they would send the correct one ? Why not send the right one immediately? I told them because of the delay in receiving the new shirt , it would have to be sent to a different address, told them of the new address on the phone, by email and in a letter enclosed with the returned shirt , but they have sent the replacement to my old address an hours drive away , there was no one there to receive it . So now I’ve no shirt , no refund of postage , and no reply from last email. What rubbish service.”

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Posted 2 years ago

“I’ve quite a few of your shirts now and always receive a lot of nice comments when I’m out. However I was very disappointed with the quality of one of my shirts that I purchased from yourselves. I have marks in the material”

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Posted 2 years ago

Claudio Lugli is rated 4.8 based on 2,789 reviews