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Claudio Lugli Reviews

4.8 Rating 2,292 Reviews

94 %

of reviewers recommend Claudio Lugli

Company Reviews

Product Reviews

4.8

Based on 2,292 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Claudio Lugli 5 star review on 3rd March 2024

Claudio Lugli 5 star review on 11th February 2024

Claudio Lugli 5 star review on 11th February 2024

Claudio Lugli 5 star review on 29th November 2023

Rachel Whiteside

Claudio Lugli 5 star review on 14th November 2023

Claudio Lugli 5 star review on 29th October 2023

Claudio Lugli 5 star review on 29th October 2023

116

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I still have not received my order WEB54554 purchased on 16th December I have had an e-mail to say that it has been delayed due to a problem in my area - what this is I have no idea, all other deliveries have managed to get through. It was supposed to be a Christmas present which obviously will not arrive in time now. I e-mailed you and have had no response to that either. Not impressed”

Posted 4 months ago

“Ordered a Christmas shirt in large, was delivered a grey shirt in 4XL. Will be sending it back for a refund, pity as I have 5 other CL shirts and they are excellent quality. First time I've bought online so won't be doing that again.”

Posted 5 months ago

“Can’t give a review as my order still hasn’t arrived!!”

Posted 5 months ago

“Haven’t received my merchandise after nearly one month and repeated email inquiring by me with no answers from you”

Posted 6 months ago

“Item not as pictures. Expensive delivery and am now expected to pay costs for return of something I feel was misrepresented. Avoid buying online.”

Posted 10 months ago

“My discount wasn't removed and I'm not happy, sent numerous E mails n no reply!!”

Posted 10 months ago

“Total fiasco First they sent the wrong shirt , and said on the phone it was “human error “ and that to post it back and they would send the correct one ? Why not send the right one immediately? I told them because of the delay in receiving the new shirt , it would have to be sent to a different address, told them of the new address on the phone, by email and in a letter enclosed with the returned shirt , but they have sent the replacement to my old address an hours drive away , there was no one there to receive it . So now I’ve no shirt , no refund of postage , and no reply from last email. What rubbish service.”

Posted 1 year ago

“I’ve quite a few of your shirts now and always receive a lot of nice comments when I’m out. However I was very disappointed with the quality of one of my shirts that I purchased from yourselves. I have marks in the material”

Posted 1 year ago

“Item still not received despite email updates confirming delivery and has missed the date for my husbands birthday 20/12/22”

Posted 1 year ago

“Bought a shirt less than a day later discounted it , look after loyal customers!”

Posted 1 year ago

“No order and no response from customer services.”

Posted 1 year ago

“Cannot review at this time as I still have not received my order.”

Posted 1 year ago

“I was told my shirt would be next day delivery.it is now 6 days after the supposed delivery date and still not received the order. I feel Customer services at claudio have not really helped in resolving this issue.”

Posted 1 year ago

“Nice design, but poor quality stitching. No response to complaint.”

Posted 1 year ago

“I only ordered a gift voucher which wasn't delivered via email, I've sent emails without any response and now raised the issue with Paypal so that I hopefully get some reply. Not impressed!”

Posted 1 year ago

“After placing the order and paying for shipment, DPL sent me an email about additional custom charges. For my order of 65 eur I paid an additional 15 eur from which 5 eur is broker fee. This was not clearly communicated during check out and it is super disappointing having to pay 50% broker fee.”

Posted 2 years ago

“I asked a question a week ago and still no answer.”

Posted 2 years ago

“Huge problems with the website. The kapcha ( for the log in) system doesn't work and can not be avoid. Which was absolutely unnecessary and drives me mad. Wasted hours to log in and purchase”

Posted 2 years ago

“I've had a couple of Claudio Lugli shirts in the past and the quality is really great ,so for a family Christening I purchased a plain Pink Houndstooth insert Shirt and as usual the quality was great but it was too small so i decided to purchase a larger one and as time was limited I paid for my new Shirt £90.00 plus delivery £6.00 and returned my first shirt for a refund,Im not sure why I received a refund of £87.00 not the full £90.00 but £3.00 has cost Claudio Lugli a bad review and a CUSTOMER...I won't be buying from them again!!”

Posted 2 years ago

“Ordered 2 shirts , one was correct the other was wrong , had to return it at my own expense. The correct shirt finally arrived but I didn’t even get an apology let alone the postage reimbursed.”

Posted 2 years ago

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Claudio Lugli is rated 4.8 based on 2,292 reviews