Claudio Lugli Reviews

Name: Claudio Lugli
Address: UNIT 17, 400 NORTH CIRCULAR BUSINESS PARK, GREAT CENTRAL WAY, London, London Borough of Brent
Rating: 4.76

4.8 Rating 2,789 Reviews

94 %

of reviewers recommend Claudio Lugli

4.8

Based on 2,789 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Claudio Lugli 5 star review on 1st June 2025

165

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item still not received despite email updates confirming delivery and has missed the date for my husbands birthday 20/12/22”

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Posted 2 years ago

“Bought a shirt less than a day later discounted it , look after loyal customers!”

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Posted 2 years ago

“No order and no response from customer services.”

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Posted 2 years ago

“Cannot review at this time as I still have not received my order.”

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Posted 2 years ago

“I was told my shirt would be next day delivery.it is now 6 days after the supposed delivery date and still not received the order. I feel Customer services at claudio have not really helped in resolving this issue.”

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Posted 2 years ago

“Nice design, but poor quality stitching. No response to complaint.”

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Posted 2 years ago

“I only ordered a gift voucher which wasn't delivered via email, I've sent emails without any response and now raised the issue with Paypal so that I hopefully get some reply. Not impressed!”

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Posted 2 years ago

“After placing the order and paying for shipment, DPL sent me an email about additional custom charges. For my order of 65 eur I paid an additional 15 eur from which 5 eur is broker fee. This was not clearly communicated during check out and it is super disappointing having to pay 50% broker fee.”

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Posted 3 years ago

“I asked a question a week ago and still no answer.”

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Posted 3 years ago

“Huge problems with the website. The kapcha ( for the log in) system doesn't work and can not be avoid. Which was absolutely unnecessary and drives me mad. Wasted hours to log in and purchase”

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Posted 3 years ago

“I've had a couple of Claudio Lugli shirts in the past and the quality is really great ,so for a family Christening I purchased a plain Pink Houndstooth insert Shirt and as usual the quality was great but it was too small so i decided to purchase a larger one and as time was limited I paid for my new Shirt £90.00 plus delivery £6.00 and returned my first shirt for a refund,Im not sure why I received a refund of £87.00 not the full £90.00 but £3.00 has cost Claudio Lugli a bad review and a CUSTOMER...I won't be buying from them again!!”

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Posted 3 years ago

“Ordered 2 shirts , one was correct the other was wrong , had to return it at my own expense. The correct shirt finally arrived but I didn’t even get an apology let alone the postage reimbursed.”

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Posted 4 years ago

“Very disappointed with the service. I ordered a shirt to be delivered to my sons address for his birthday on 24th April. I got a phone call to say the wrong shirt was sent but assured me the original would be delivered on time. Unfortunately as my son works the shirt was delivered when he wasn't at home. No shirt for his birthday. I phoned to cancel order and was assured the money would be back in my account. Still waiting. Soooo disappointed!!!”

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Posted 4 years ago

“We ordered a Face Mask [#26072 (WEB26072)] and it arrived in packaging similar to that of Poundland. £6 for delivery! Face Mask was not even branded with Claudio Lugli. Avoid this company like the plague. £16.00 for a Poundland Face Mask!”

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Posted 4 years ago

“Disappointed in face mask as it has not got your branded label on. This was purchsed on behalf of my mother for her to gift to someone and it could have come from anywhere.”

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Posted 4 years ago

“Still waiting delivery 5 days late. They say the address as been unable to find So they have gone back to depot?!?..”

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Posted 4 years ago

“As much as we love love lI've love your shirts . I cannot write a revue as unfortunately after two delivery dates have passed and no delivery of Christmas cracker gift for men. After contacting DX couriers they cannot find my order. Have contacted Claudio Lugosi via they're website but have yet to hear back. A bit disappointed.”

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Posted 4 years ago

“Normally your service is very goo, however it would appear you have changes carriers and to date delivery has still not arrived. PREVIOUS CARRIER WAS EXCELLENT”

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Posted 4 years ago

“I purchased a shirt on September 14th, and I have had non stop problems with the shipping. Apparently it had issues going through customs which the team at Claudio Lugli did try and sort out. I appreciated their efforts, but it's now been a month since they last emailed me and I still have not received this item. I have sent 2 polite follow up inquiries, neither of which were answered. I sent another email today, as my tracking details show it is now going back to the facility for some reason. I understand this company is not in charge of the delivery, but their lack of communication is getting really frustrating and it's been 2 months since I purchased this item. Which was meant to be a gift for my partner back in October. I will absolutely not be ordering from this company again unless they contact me and try and sort this out. I'm at the point of resorting to angry reviews in order to hear back.”

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Posted 4 years ago

“Very disappointed.”

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Posted 4 years ago

Claudio Lugli is rated 4.8 based on 2,789 reviews