Name: Clair de Lune
Address: Shentonfield Rd, Sharston Industrial Area, Wythenshawe, Manchester
Rating: 4.46

“Great price for Moses basket and the pattern is cute and unisex”

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Thank you so much for the lovely review. We pride ourselves on our products and service so its lovely to hear about the experience you've had with us. We're really glad you love your product! Many Thanks The Customer Service Team :)

“Just love the product.”

Helpful Report

Thank you so much for the lovely review. We pride ourselves on our products and service so its lovely to hear about the experience you've had with us. We're really glad you love your product! Many Thanks The Customer Service Team :)

“The folding crib is beautiful and looks just as nice as it does in photos and I don’t regret buying it. Im hoping to use it downstairs instead of a Moses and my babies outgrew them in weeks previously. However, I did have to chase Clair de Lune as I didn’t hear anything for 6 days after ordering about dispatch but emailed and got a reply from customer services straight away and it was then dispatched. I built the crib and I thought that it would fold and stay folded up but it doesn’t, you have to have it placed between two objects to keep it folded. I again emailed customer services who suggested “ Thank you for contacting us. The bolts of the sides will need to be loosened off, fold the crib and then tighten the bolts again.” But after trying this, it didn’t work as the holes do not match up on the crib for this to work, but the holes match up when it’s unfolded to keep it together. So I can’t really use the “fold up” feature. Not sure if I’m doing something wrong but after looking again at it, I can’t see what it is.”

Helpful Report

Hi Kelsie, Sorry to hear about this. If you are still having problems with the crib please do not hesitate to contact us via our customer service email that you have previously contacted us on. Customer Service Team

“The folding crib is beautiful and looks just as nice as it does in photos and I don’t regret buying it. Im hoping to use it downstairs instead of a Moses and my babies outgrew them in weeks previously. However, I did have to chase Clair de Lune as I didn’t hear anything for 6 days after ordering about dispatch but emailed and got a reply from customer services straight away and it was then dispatched. I built the crib and I thought that it would fold and stay folded up but it doesn’t, you have to have it placed between two objects to keep it folded. I again emailed customer services who suggested “ Thank you for contacting us. The bolts of the sides will need to be loosened off, fold the crib and then tighten the bolts again.” But after trying this, it didn’t work as the holes do not match up on the crib for this to work, but the holes match up when it’s unfolded to keep it together. So I can’t really use the “fold up” feature. Not sure if I’m doing something wrong but after looking again at it, I can’t see what it is.”

Helpful Report

Hey Kelsie, If you would like some further assistance with this issue please do not hesitate to get back in touch with our Customer Service team, customerservices@clair-de-lune.co.uk. Many Thanks The Customer Service Team :)

“Clair de Lune is a very practical shop to get everything you need for a moses basket or a crib. I found it very convenient that they have different models, options and packages for you to pick whatever suits you best. The quality is fab and I am happy with everything I've bought so far. My only suggestion would be for them to have more eco-friendly packaging.”

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“Smooth & hassle free transaction to date. Good communication via email and prompt delivery of items.”

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“Everything was very quick delivered !”

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“Good communication. Kept me up to date with my order.”

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“Great service from Clair de Lune, quick delivery”

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“Good value for the money. Basket is of good quality.”

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“Well priced, good quality items, delivered on time. Cracking. Instructions for putting together furniture a little overcomplicated”

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Hi Millicent, thanks so much for your feedback. We are glad that you are pleased with your purchase 💙.

“Our delivery was delayed significantly due to the delivery company which was upsetting. However the service given by Clair de lune made up for this. The issue was resolved and we received our order. The Moses basket we ordered is beautiful, well priced and sturdy. We can’t wait to use it.”

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“Happy with the product, service and price. The only down side was the non recyclable plastic packaging.”

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“My order arrived promptly and I am pleased with the quality, however I had tried to contact Clair de Lune with a query via website as advised and got no reply so not great on that. Subsequently I had to go elsewhere for that particular item.”

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“Really good customer service. Contacted them about something I wasn't happy with and it was quickly resolved. Much happier with my moses basket now 😊”

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“Great quality Moses basket and stand. Super impressed with it and looks very stylish. Good quality mattress and love the rocking feature. Hopefully baby will like! Only con is fixing the stand was not as straight forward as we hoped. Instructions could have been clearer and the actual putting together was not as easy. But once done it’s sturdy and no issues.”

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“Glad I got the item on sale, would have been disappointed if I'd have paid full price as the quality isn't that great. Delivery good”

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“Great product abs affordable No nuts and bolts provided so contacted abs sent replacements next day delivery Then found them under the baby’s mattress. Maybe don’t put the nuts and bolts in the mattress”

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“Customer service was great - resolved issues very quickly! Delivery was very quick.”

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“Love the products! However had an issue with a missing sheet that came with a cot bed set, received Moses sheets as a replacement and then cot sheets that are too small, kind to send replacements but still short of cot bed sheet that fits :(”

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Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

Clair de Lune Reviews