Clair de Lune Reviews

Name: Clair de Lune
Address: Shentonfield Rd, Sharston Industrial Area, Wythenshawe, Manchester
Rating: 4.46

4.5 Rating 1,034 Reviews

85 %

of reviewers recommend Clair de Lune

4.5

Based on 1,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Clair de Lune:

We've been designing and manufacturing nursery bedding and baby accessories from our base in Greater Manchester for over 80 years.

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Email:

customerservices@clair-de-lune.co.uk

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Clair de Lune 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There were a couple of washer missing from a recently supplied order. One quick message to their Facebook page and the issue was resolved. Washers in the post. Cannot ask for me.”

Helpful Report

“Customer service from Jessey James has been top quality. I placed an order which resulted in a delay with one of the products as well as the delivery time scale. However both issues were quickly resolved and I am impressed at the speed, friendliness and professionalism.”

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“Fast delivery and very affordable only down side the stand that I got is not very stable”

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“The service was very quick and felt luxury. The quality of the bedding and blankets it's lovely.”

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“The sheets we ordered are great for the Noah Pod. They are soft and have washed well. Their only downside is that there’s not a waterproof backing /liner that I was able to find, so I do have some worries about sick and/or nappy explosions. That said, they do look so cute and tiny in the basket!”

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“Quick delivery. I had a problem with my order but this was resolved immediately by customer services. Definitely recommend x”

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“Lovely baby products. Definitely purchasing more in time”

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“Better instructions, a bit confusing”

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“Crib was a good price but box was damaged in transit and mattress was missing. Emailed the company and Natalie sorted it immediately and a replacement mattress arrived next day. Excellent customer service.”

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“Good quality products, just not enough variety in each category.”

Helpful Report

Hi there, thank you for taking the time to leave us some feedback. Please let us know what else you'd like to see from us and we'll certainly pass on to our New Product Development team :) Thank you!

“Lovely changing bag very pleased with it. I had some problems with the order not arriving. I ended up having to chase it up by which time the colour I wanted was out of stock, but the alternative I was offered is fine and arrived a couple of days later.”

Helpful Report

Hi Diana, Thank you for taking the time to leave us a positive review, and we're sorry that your order was delayed, and replaced with an alternative. We hope you enjoy using your changing bag!

“The fast delivery was good but tge blanket i ordered was unfortunately a lot thinner than i expected so in one way not great value for money but the moses basket mattress is good quality and fitted perfectly and was reasonably priced”

Helpful Report

Hi there, Thank you for your feedback, we'll take a look into the blanket.

“My Moses basket and stand arrived today it is beautiful the price was great to really pleased with it.”

Helpful Report

Hi Ann, Thank you for the positive feedback. We hope your little one enjoys some restful nights in the Moses basket too! Thank you, Chloé.

Clair de Lune is rated 4.5 based on 1,034 reviews