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Clair de Lune Reviews

4.2 Rating 611 Reviews

78 %

of reviewers recommend Clair de Lune

Company Reviews

Product Reviews

4.2

Based on 611 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About Clair de Lune:

We've been designing and manufacturing nursery bedding and baby accessories from our base in Greater Manchester for almost 75 years. What we don't know about Moses baskets, cot & crib bedding, well, it's just not worth knowing!

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Email:

customerservices@clair-de-lune.co.uk

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Clair de Lune 5 star review on 1st March 2023

Clair de Lune 5 star review on 1st March 2023

Clair de Lune 5 star review on 25th November 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer service is fantastic, we could not find some screws for our stand. So helpful and offered to send new screws as a good will gesture. This has made our day and taken a lot of stress out of a stressful time. We are really happy with our Moses basket it looks beautiful and keeps our baby safe and happy”

Hi there, thanks so much for your feedback. We are glad that you are pleased with your purchase and our service 💙

“Amazing help and an amazing customer service.”

Hi there, thanks so much for your feedback. We are glad that you are pleased with your purchase and our service 💙

“The Moses basket, Marshmallow, cream bedding set and waffle blanket I bought were absolutely beautiful. It all arrived quickly and beautifully packaged. There was an issue with some marks on the ordered rocker stand for the basket but this was resolved very quickly by Jessey James in customer services. Jessie was extremely professional, kind and efficient. I wouldn’t hesitate to recommend Clair de Lune.”

Hi Liz, thanks so much for your feedback. We are glad that you are pleased with your purchase and our service 💙

“I had problem accessing the checkout box on the website today on my laptop to place and pay for an order so used the webchat. Clair de Lune's representative - Jessey, was super helpful, placed the order and sent confirmation email invoice, and helped me through the payment process. Brilliant, efficient and professional customer service.”

Hi Sharon, thanks so much for your feedback. We are glad that you are pleased with your purchase and our service 💙

“I got a Moses basket as a gift and needed to order an extra part and was so impressed with the great customer service from Jessey very polite and efficient with getting everything organised. Will definitely recommend , thank you :)”

Hi Jess, thanks so much for your feedback. We are glad that you are pleased with your purchase and our service 💙

“I was very pleased with my purchase. Came on time good condition”

Hi Lisa, thanks so much for your feedback. We are glad that you are pleased with your purchase 💙

“Ordered a Moses basket for my daughter & whilst it has not yet been unpackaged it looks lovely & was delivered within the timescale stated & I was kept up to date with the delivery.”

Hi Lesley, thanks so much for your feedback. We are glad that you are pleased with your purchase 💙

“Free delivery, efficient service, great products. Would recommend!”

Hi Anna, thanks so much for your feedback. We are glad that you are pleased with your purchase 💙

“I love it... My moses basket now looks so cute”

Hi Chiara, thanks so much for your feedback. We are glad that you are pleased with your purchase 💙

“Lovely products. Arrived in time to. Definitely I will order again from you”

Hi Yolanda, thanks so much for your feedback. We are glad that you are pleased with your purchase 💙

“Cheap and not safe for my baby won’t be using again”

Hi there, we are so sorry for the experience you had with our service. Please feel free to contact us via 0161 491 9800 or sales@clair-de-lune.co.uk. We will try our best to resolve this as soon as possible for you.

“Excellent quality products and fast delivery. Very happy.”

Hi there, thanks so much for your feedback. We are glad that you are pleased with your purchase 💙

“Well priced, good quality items, delivered on time. Cracking. Instructions for putting together furniture a little overcomplicated”

Hi Millicent, thanks so much for your feedback. We are glad that you are pleased with your purchase 💙.

“Very good 5 *”

Hi Arefa, thanks so much for your feedback. We are glad that you are pleased with your purchase 💙

“Excellent customer service”

Hi Carol, thanks so much for your feedback. We are glad that you are pleased with your purchase 💙

“Bought from Clair de lune when having my daughter,now buying for my grandchild.thank you”

Hi Lisa, thanks so much for your feedback. We are glad that you are pleased with your purchase 💙

“Lovely soft blanket”

Hi Debbie, thanks so much for your feedback. We are glad that you are pleased with your purchase 💙

“Deliveries were all late, took numerous calls to C/S to get order in full. Products were nice though and C/S were helpful but I wouldn’t but again.”

Hi Debbie, we are so sorry for the experience you had with our service. We would like to express our heartfelt gratitude for your feedback. We will send your feedback to our dispatch team for further improvements in our service and deliveries.

“Terrible terrible service I have not received my order, it’s stuck somewhere unknown with the DPD delivery service and the CDL customer service team is not willing to help trace it, or issue a refund. I have been trying to find my items on my own for several weeks.”

Hi Joseph, we are so sorry for the experience you had with our service. We would like to express our heartfelt gratitude for your feedback. We will send your feedback to our dispatch team and customer service for further improvements in our service and deliveries. If there is anything we can help you with, please feel free to contact us via 0161 491 9800 or sales@clair-de-lune.co.uk.

“My daughter was so so pleased with this item! Thank you.”

Hi Wendy, thanks so much for your feedback. We are glad that you are pleased with your purchase 💙

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Clair de Lune is rated 4.2 based on 611 reviews