Clair de Lune Reviews

Name: Clair de Lune
Address: Shentonfield Rd, Sharston Industrial Area, Wythenshawe, Manchester
Rating: 4.46

4.5 Rating 1,036 Reviews

85 %

of reviewers recommend Clair de Lune

4.5

Based on 1,036 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Clair de Lune:

We've been designing and manufacturing nursery bedding and baby accessories from our base in Greater Manchester for over 80 years.

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Email:

customerservices@clair-de-lune.co.uk

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Clair de Lune 5 star review on 3rd August 2025

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing help and an amazing customer service.”

Helpful Report

Hi there, thanks so much for your feedback. We are glad that you are pleased with your purchase and our service 💙

“The Moses basket, Marshmallow, cream bedding set and waffle blanket I bought were absolutely beautiful. It all arrived quickly and beautifully packaged. There was an issue with some marks on the ordered rocker stand for the basket but this was resolved very quickly by Jessey James in customer services. Jessie was extremely professional, kind and efficient. I wouldn’t hesitate to recommend Clair de Lune.”

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Hi Liz, thanks so much for your feedback. We are glad that you are pleased with your purchase and our service 💙

“I had problem accessing the checkout box on the website today on my laptop to place and pay for an order so used the webchat. Clair de Lune's representative - Jessey, was super helpful, placed the order and sent confirmation email invoice, and helped me through the payment process. Brilliant, efficient and professional customer service.”

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Hi Sharon, thanks so much for your feedback. We are glad that you are pleased with your purchase and our service 💙

“I got a Moses basket as a gift and needed to order an extra part and was so impressed with the great customer service from Jessey very polite and efficient with getting everything organised. Will definitely recommend , thank you :)”

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Hi Jess, thanks so much for your feedback. We are glad that you are pleased with your purchase and our service 💙

“I was very pleased with my purchase. Came on time good condition”

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Hi Lisa, thanks so much for your feedback. We are glad that you are pleased with your purchase 💙

“Ordered a Moses basket for my daughter & whilst it has not yet been unpackaged it looks lovely & was delivered within the timescale stated & I was kept up to date with the delivery.”

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Hi Lesley, thanks so much for your feedback. We are glad that you are pleased with your purchase 💙

“Free delivery, efficient service, great products. Would recommend!”

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Hi Anna, thanks so much for your feedback. We are glad that you are pleased with your purchase 💙

“I love it... My moses basket now looks so cute”

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Hi Chiara, thanks so much for your feedback. We are glad that you are pleased with your purchase 💙

“Lovely products. Arrived in time to. Definitely I will order again from you”

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Hi Yolanda, thanks so much for your feedback. We are glad that you are pleased with your purchase 💙

“Excellent quality products and fast delivery. Very happy.”

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Hi there, thanks so much for your feedback. We are glad that you are pleased with your purchase 💙

“Very good 5 *”

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Hi Arefa, thanks so much for your feedback. We are glad that you are pleased with your purchase 💙

“Excellent customer service”

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Hi Carol, thanks so much for your feedback. We are glad that you are pleased with your purchase 💙

“Bought from Clair de lune when having my daughter,now buying for my grandchild.thank you”

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Hi Lisa, thanks so much for your feedback. We are glad that you are pleased with your purchase 💙

“Lovely soft blanket”

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Hi Debbie, thanks so much for your feedback. We are glad that you are pleased with your purchase 💙

“My daughter was so so pleased with this item! Thank you.”

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Hi Wendy, thanks so much for your feedback. We are glad that you are pleased with your purchase 💙

“I am very pleased with the service and the quality of my purchases. I would definitely recommend using this site.”

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Hi Michele, thanks so much for your feedback. We are glad that you are pleased with your purchase 💙

“Unfortunately my order arrived with damage on it, and I had to return it. I could not fault the customer service I received however, they were great at resolving the issue and I would definitely order from here again.”

Helpful Report

Hi there, thanks so much for your feedback. We are glad that you are pleased with your purchase 💙

“Excellent customer service. I ordered a moses basket and a stand and both arrived damaged. I emailed customer service and Jessey replied promptly and arranged a collection and replacement to be delivered ASAP. New moses basket and stand have arrived and both looka fine, haven't used it but looks good quality.”

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Hi S.H, thanks so much for your feedback. We are glad that you are pleased with your purchase 💙

“Great products, good quality. Excellent customer service, very happy. Would use again. Thank you.”

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Hi Julie, thanks so much for your feedback. We are glad that you are pleased with your purchase 💙

“Excellent customer service, replied promptly to my concerns and couldn’t have helped more, I’m extremely grateful! I had a faulty Moses basket stand so I emailed to see if there was anything anyone could do, they’ve kindly sent a replacement and we’re very apologetic about the issues we encountered, 5 star customer service, special mention to Jessey James who sorted this out for us, thank you again :)”

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Hi K Gage, thanks so much for your feedback. We are glad that you are pleased with your purchase 💙

Clair de Lune is rated 4.5 based on 1,036 reviews