City Insurance Group Reviews

Name: City Insurance Group
Address: City Insurance Group 88-89 High St Winchester Hampshire SO23 9AP, Winchester
Rating: 4.58

4.6 Rating 1,084 Reviews

92 %

of reviewers recommend City Insurance Group

Company Reviews

Metrics

Info

4.6

Based on 1,084 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Documents Delivered On-time	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01962844848

Email:

mktg@cityinsurance.co.uk

Location:

City Insurance Group 88-89 High St Winchester Hampshire SO23 9AP
Winchester
SO23 9AP

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City Insurance Group 5 star review on 24th July 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great the 1st year but not competitive the second unfortunately by over £100's !! I would have remained a customer if second year was competitive.”

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Posted 5 years ago

“Insurance is insurance. The outsourced claims management needs some improvement as details of any claim is repetitive between all the parties involved. Data protection needs improvement as I've been inundated with spam callers since beginning a claim.”

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Posted 5 years ago

“Good value for money however you should consider your policy on renewals. Asking for a deposit every time a policy is renewed is quite depressing. You should have an automatic renewal unless a customer declines it. You should also consider spreading the monthly instalments over 12 months instead of 9 to make it more affordable to customers to pay instalments.”

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Posted 5 years ago

“I had to do some chasing around after purchase to make sure the insurance was actually put into place as purchased (or I would have been charged). I didn't expect to have to do this so will likely not use them again.”

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(Car Insurance) - Posted 8 years ago

“Service was good but hidden in the terms and conditions I didn't realise there was a £50 non refundable fee regardless of whether you cancel within the 14 day cooling off period. Make sure you definitely want the policy before you buy and take this into consideration if you might be making changes to the policy soon that may increase the cost as you'd lose £50 straight away for cancelling along with any other cancellation fees”

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(Car Insurance) - Posted 8 years ago

“Never again with them!”

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(Car Insurance) - Posted 8 years ago

“I never get my documents from this insurer even if I asked for.Very poor customer experience.”

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(Car Insurance) - Posted 9 years ago

City Insurance Group is rated 4.6 based on 1,084 reviews