City Insurance Group Reviews

Name: City Insurance Group
Address: City Insurance Group 88-89 High St Winchester Hampshire SO23 9AP, Winchester
Rating: 4.58

4.6 Rating 1,092 Reviews

92 %

of reviewers recommend City Insurance Group

Company Reviews

Metrics

Info

4.6

Based on 1,092 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Documents Delivered On-time	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01962844848

Email:

mktg@cityinsurance.co.uk

Location:

City Insurance Group 88-89 High St Winchester Hampshire SO23 9AP
Winchester
SO23 9AP

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City Insurance Group 5 star review on 24th July 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is my third year dealing with city insurance very pleased with the quotes I get I called the office as I’d forgotten when my insurance expired very helpful Thanks k brookes”

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Posted 5 years ago

Dear Mr Brookes, Thank you for taking the time to leave your 5-star review. It is great to hear from a loyal customer. If you ever need any further advice, please don't hesitate to contact us. Best regards, City Insurance

Posted 5 years ago

“Very easy and simple to get insurance and very competitive prices”

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Posted 5 years ago

Dear Ms Moore, Thank you for taking the time to leave your 5-star review. We are pleased you found it to be a smooth process! Best regards, City Insurance

Posted 5 years ago

“Since reporting my accident on Aug 28th I have been passed from Kingsway Ins to City Ins to Pukka and Action 365, back and forward when I do eventually get someone to speak to having listened to wonky music which comes then fades so I no longer know if my call is still in a waiting mode or I should begin the whole process yet again! I am very frustrated, to say the least- please advise ASAP!”

Helpful Report

Posted 5 years ago

Dear Miss Melville, We are very sorry you are experiencing issues. But we are keen to help and have attempted contacting you by email and by phone. Please respond directly to our email or contact Ian Foley on 0345 017 9795. Best regards, City Insurance

Posted 5 years ago

“I'm a new customer, and choose your company through Martin Lewis. Very easy to deal with, and helpful over the phone. Home printer on the blink so requested policy docs by post, arrived promptly. Nana/Surrey”

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Posted 5 years ago

“Great service”

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Posted 5 years ago

“Experienced a very thorough and knowledgeable member of staff when telephoned for more help and advice.”

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Posted 5 years ago

“Over the many years I have used the services of City Insurance Group I have been impressed by the speedy response received to all my queries. I have confidence in the advice and recommendations given when renewing my various insurance policies.”

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Posted 5 years ago

Dear Mr Drew, Thank you for taking the time to leave your 5-star review. It is great to hear from a loyal customer and we are very pleased you have been impressed by our service! Next time you need any help or advice, please don't hesitate to contact us. Best regards, City Insurance

Posted 5 years ago

“The City Insurance staff are always available and helpful, and they provide an excellent service”

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Posted 5 years ago

Dear Mr Flewitt, Thank you for taking the time to leave your 5-star review. Your feedback is very important to us. Please don't hesitate to contact us if you ever need any assistance. Best regards, City Insurance

Posted 5 years ago

“Very professional advisers on phone”

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Posted 5 years ago

“I found them very efficient when insuring my car and then again when I had transferred my personal plate and they altered the cover at no charge. Recommended”

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Posted 5 years ago

Dear Mr Owen, Thank you for taking the time to leave your 5-star review. If you ever need any further assistance, please don't hesitate to contact us. Best regards, City Insurance

Posted 5 years ago

“I chose City Insurance Group because the quote was the most competitive. I retained there service this year for the same reason. City do insurance, not gimmicks, thank you City Insurance Group.”

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Posted 5 years ago

Dear Mr Downard, Thank you for taking the time to leave your 5-star review. It is great to hear from a loyal customer and we are pleased the quote remained competitive! If you ever need any assistance, please don't hesitate to contact us. Best regards, City Insurance

Posted 5 years ago

“Were the cheapest price I could find from a company with good reviews. Application process quick and easy. Documents sent out promptly.”

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Posted 5 years ago

Dear Mr Barlow, Thank you for taking the time to leave your 5-star review. We are pleased to have found you a competitive price! If you ever need any assistance, please don't hesitate to contact us. Best regards, City Insurance Best regards, City Insurance

Posted 5 years ago

“Very helpful and approachable. Dealt with a problem we had very efficiently.”

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Posted 5 years ago

Dear Mr Gruzelier, Thank you for taking the time to leave your 5-star review. We are pleased to have helped. If you ever need any further assistance, please don't hesitate to contact us. Best regards, City Insurance

Posted 5 years ago

“Excellent service. Always strive to satisfy their customers.”

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Posted 5 years ago

Dear Mr Ogunseitan, Thank you for taking the time to leave your 5-star review. If you ever need any further assistance, please don't hesitate to contact us. Best regards, City Insurance

Posted 5 years ago

“Very happy with city insurance Very helpful when I changed my car”

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Posted 5 years ago

Dear Mr Keable, Thank you for taking the time to leave your 5-star review. If you ever need any further assistance, please don't hesitate to contact us. Best regards, City Insurance

Posted 5 years ago

“Very good apart from one thing. My request for a hard copy of the policy, after agreeing to go ahead and paying, was neither acknowledged or actioned”

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Posted 5 years ago

“Found on internet gave me a good quote and have had no problems with with this policy”

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Posted 5 years ago

Dear Mr Gaisford, Thank you for taking the time to leave your 5-star review. We are very pleased to have found you a good quote! Best regards, City Insurance

Posted 5 years ago

“Having bought my insurance and paid for it, I was asked to send over all my information including v5 and driving licence once I did this I was asked 2 more times to send documents as they said they hadn't got it which they had, it was found that there was a very small. Anomalie with the information of my vehicle purchase date and this then made them charge me and extra £69 somethi gnpoinds making my policy more expensive than previous insurance. The customer service wasn't helpful at all and a poor show all round will jot be renewing next year even if they are the best priced”

Helpful Report

Posted 5 years ago

Dear Mr Hardy, We are sorry you are not pleased with your policy. Unfortunately the purchase date of your vehicle is a rating factor. Had you entered the correct purchase date in the first place, you would have seen a higher premium. It would have then been your decision whether to take out the policy this rate. Best regards, City Insurance

Posted 5 years ago

“So far my experience with City Insurance has been positive - it makes a real difference to be able to talk to someone face-to-face when taking out insurance, and they were able to offer me a policy tailored to meet my specific needs at a reasonable price.”

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Posted 5 years ago

Dear Mr Jacob, Thank you for taking the time to leave your 5-star review. If you ever need any assistance, please don't hesitate to pop into the office. Best regards, City Insurance

Posted 5 years ago

“Perfect insurance”

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Posted 5 years ago

City Insurance Group is rated 4.6 based on 1,092 reviews