The Chocolate Society Reviews

Name: The Chocolate Society
Rating: 4.91

4.9 Rating 2,640 Reviews

98 %

of reviewers recommend The Chocolate Society

4.9

Based on 2,640 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Chocolate Society:

A small artisan chocolate company based in Somerset. Focusing on making the very finest chocolates without compromise.

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The Chocolate Society 5 star review on 3rd February 2023

Anonymous

Anonymous // 01/01/2019

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“Amazing chocolates and great service!”

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Posted 7 years ago

“Wonderful, exceptional chocolate - what a treat!”

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Posted 7 years ago

“Initially, disappointed as unaccustomed Hokey Pokey arrived but you responded and saved the day. I love my present purchase and wish it were all for me to consume! ThankYou for your first-class service! Best wishes, Sylvia”

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Posted 7 years ago

“Best chocolate I have ever bought. Would recommend it to anyone whole loves chocolate.”

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Posted 7 years ago

“The chocolates were absolutely delicious and arrived really quickly.”

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Posted 7 years ago

“Delicious chocolate, tastefully packaged. Efficient service and prompt delivery.”

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Posted 7 years ago

“Gift. Just emailed Andrew...he said so yummy especially cherry in white chocolate. He is very happy!”

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Posted 7 years ago

“They sent the most wonderful stem ginger chocolate to me.”

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Posted 7 years ago

“Your chocolates are delicious and inventive.”

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Posted 7 years ago

“Although there was a problem with my initial order, The Chocolate Society demonstrated excellent customer service by communicating quickly and honestly with me, and arranging for an alternative solution. I wouldn't hesitate to use them again.”

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Posted 7 years ago

“bought as a gift , was much appreciated”

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Posted 7 years ago

“"My order was delayed because of a quality issue which I appreciated being notified of but when the ordered arrived the quality issue was still present. After Alistair got in contact with me and apologized for the lack of response to my emails and queries as there was a filtering issue with their emails. They were fantastic reaching out to me and correcting the issues and gave a fantastic note and chocolates as a gesture for the inconvenience. The level of service after the fact was phenomenal. Would happily order again and recommend them to others. Thank you very much. We are enjoying the chocolates and now have a few new favorites.”

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Posted 7 years ago

“We love The Chocolate Society, their products are always very "moreish" and divine! It also helps that they deliver very quickly......”

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Posted 7 years ago

“Delightful chocolates!”

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Posted 7 years ago

“Not only is the online shop slick and user friendly but I was able to call and speak to one of the friendly team members regarding my order with ease. Excellent service both on and offline. The chocolate is absolutely delicious and unique in its craft and flavours too. Will definitely be making future orders.”

The Chocolate Society 5 star review on 20th October 2017

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Posted 7 years ago

“Excellent customer service and, more importantly, the contents of the package was sublime.”

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Posted 7 years ago

“Tempting offers. Good choice. Delicious chocolate.”

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Posted 7 years ago

“Despite the teething problems with the delivery packaging, which I hope gets sorted soon, the chocolates remain delectable and extremely moreish. The high quality is reflected in the taste and the variety adds to the expectation every month. I would highly recommend these chocolates not only as a high quality treat but also as a luxury gift.”

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Posted 7 years ago

“I ordered short life box expecting to comprise on the taste but to be honest it tasted as good as a fresh box so I was delighted got awesome chocolate at discounted price!”

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Posted 7 years ago

“The milk chocolate almonds are the best I have tasted. The selection boxes are filled with unusual and delicate chocolates. My only criticism would be how quickly they disappear!”

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Posted 7 years ago

The Chocolate Society is rated 4.9 based on 2,640 reviews