"My order was delayed because of a quality issue which I appreciated being notified of but when the ordered arrived the quality issue was still present. After Alistair got in contact with me and apologized for the lack of response to my emails and queries as there was a filtering issue with their emails. They were fantastic reaching out to me and correcting the issues and gave a fantastic note and chocolates as a gesture for the inconvenience. The level of service after the fact was phenomenal. Would happily order again and recommend them to others. Thank you very much. We are enjoying the chocolates and now have a few new favorites.