Chococo Reviews

Name: Chococo
Address: Unit E Link Estate, Blackhill Road, Holton Heath, Dorset
Rating: 4.76

4.8 Rating 9,017 Reviews

94 %

of reviewers recommend Chococo

4.8

Based on 9,017 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

About Chococo:

We have been crafting fine chocolates in Dorset since 2002 with origin chocolate & local, seasonal ingredients (& no additives, preservatives or added sugar), so they are truly handmade, handpacked & delivered fresh.
We believe truly fresh chocolates taste better & our customers & food experts agree, as we have won over 70 fine food awards over the years for our creations including most recently, 3 World medals at the International Chocolate Awards...enjoy!

Visit Website

Phone:

01929 421777

Email:

info@chococo.co.uk

Location:

Unit E Link Estate,
Blackhill Road,
Holton Heath
Dorset
BH16 6LS

145

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Chocolates delicious as always. However do not think the extra expense of the doors on the advent calendar is worth it. As it comes with a menu it’s not like it’s a surprise. Probably won’t purchase again next year at that price point.”

Helpful Report

Posted 8 months ago

Thank you for your honest feedback. We’re really pleased to hear you enjoyed the chocolates. We appreciate your thoughts on the advent calendar format and pricing, and this is something we’ll be carefully reviewing. Thank you for taking the time to share your experience.

Posted 7 months ago

“Lovely chocolates and especially brillant as each day is different! I have been enjoying comparing to the back images and my partner and I trying to figure out which it is before checking the answer sheet - though the names have been different which is confusing. Only 4 stars as unfortunately one of my chocolates was crushed and the runny caramel stuck to the inside of the window. The doors themselves have not ripped perfectly open however not as bad as revealing other windows. I will definitely be buying next year's version - I hope by then teething issues with the first years version will be improved. It would also be nice to have some white chocolate and more milk chocolates (or oat m!lk).”

Helpful Report

Posted 8 months ago

Thank you so much for your thoughtful review. We’re really glad you enjoyed the variety and the fun of guessing each chocolate together that’s exactly what we hoped for. We’re sorry to hear that one chocolate arrived crushed and that some doors didn’t open perfectly. We’re already taking your feedback on board as we look to improve next year’s version. Thank you for your support, we’d love to welcome you back next year with an even better calendar.

Posted 7 months ago

“Bought the chocolate snowmen for family as we all like this chocolate. Fast and safe delivery No complaints”

Helpful Report

Posted 8 months ago

Thank you for your lovely feedback! We’re so pleased to hear that the chocolate snowmen were enjoyed by your family and that the delivery was fast and safe. We really appreciate you taking the time to leave a review and hope to welcome you back again soon. 🍫☃️

Posted 7 months ago

“Excellent chocolates”

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Posted 8 months ago

We're really glad to hear you enjoyed the chocolates! Thanks for taking the time to leave a kind review.

Posted 8 months ago

“quite difficult to work out which chocolates are which from the diagram, the patterns on top of the chocolates are all very similar and the colours don't tend to match the diagram very well.”

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Posted 8 months ago

Thank you for your honest feedback. We can appreciate the similarity of some of the patterns. With our decorators doing all of their decorating by hand, it's difficult for all chocolates to be exactly the same as the diagram.

Posted 7 months ago

“Excellent service. The products I bought are amazing!! Thank you”

Helpful Report

Posted 8 months ago

We're really glad to hear you had a great experience and that you enjoyed the products! Thanks for taking the time to share such a positive review.

Posted 8 months ago

“Advent calender - Improve packaging to stop ripping into other numbers. Chocolate was great though :)”

Helpful Report

Posted 8 months ago

We're really glad to hear you've enjoyed our chocolate! This year was our first time producing a 'traditional door advent calendar' so we expected some improvements could be made. Thank you for your feedback!

Posted 8 months ago

“They were perfectly fine, but we were expecting something a bit more for £50 inc delivery to be honest.”

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Posted 8 months ago

Thank you for taking the time to share your honest feedback and we’re sorry to hear our chocolates didn’t quite live up to your expectations. Many of our filled chocolates have won awards, and we have a lot of loyal fans, but if they're not for you, then we understand that we can't win them all!

Posted 8 months ago

“Chocs very good”

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Posted 8 months ago

We're really happy to hear you enjoyed our chocolates! Thank you for your review.

Posted 8 months ago

“Advent calendar assembled incorrectly with guide not corresponding. Doors also very stiff.”

Helpful Report

Posted 8 months ago

Thank you for your review. We're disappointed to hear that you Calendar was assembled incorrectly. If you had contacted us we would've been more than happy to let you know the correct way round it should've been.

Posted 8 months ago

“I'd score the chocs themselves 5/5, great selection of really interesting and different flavours Knocking a star off as you get a random assortment of what they are making at the moment, and a card of the full range - means you have to find the chocs you've got from a bigger 2 sided card. The markings aren't that clear and it's a bit of a faff, so much so we've taken to random pot lucking them !”

Helpful Report

Posted 8 months ago

Thank you for your kind and honest feedback. We understand your point regarding the assortment of chocolate. Hopefully at some point in the future we're able to offer a customisable box in which you can choose your own, like we do in our Chocolate Houses.

Posted 8 months ago

“great company, great service, lovely chocolates!”

Helpful Report

Posted 8 months ago

Thank you for such a kind review. We're so happy to hear you enjoy our chocolates and are happy with the service we provide!

Posted 8 months ago

“Very nice chocolates”

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Posted 8 months ago

Thank you for your kind review. We’re so glad you enjoyed our chocolates.

Posted 8 months ago

“Delicious, sustainable packaging, not cheap but that’s what you pay for really good, properly sustainable chocolate.”

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Posted 8 months ago

Thank you for your kind review. We’re so glad to hear you enjoy the delicious chocolate and our sustainable nature!

Posted 8 months ago

“Present to me and my husband every Christmas and Birthday...Chocolates and Brownies. Best ever! Great delivery. Thankyou”

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Posted 8 months ago

Thank you for sharing such a lovely review. We’re so glad our chocolates and brownies are part of your celebrations and that you’re happy with the delivery as well.

Posted 8 months ago

“We've treated ourselves to some Chococo chocolates for the last couple of Easters and have tried their advent calendar for this first time this year. Honestly the best quality and most interesting chocolates out there at the moment!”

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Posted 8 months ago

Thank you for your lovely review. We’re thrilled to hear you’ve enjoyed Chococo chocolates and that the advent calendar has been a first for you this year. Your kind words mean a lot to us.

Posted 8 months ago

“Excellent customer service when my order arrived cracked by shipping. Replacement quickly sent with no quibble. Delicious chocolate too - would highly recommend”

Helpful Report

Posted 8 months ago

Thank you for your honest review! Our great Customer Care team will always try to do our very best to help and support our customers when needed. Thank you for recognising this and for taking the time to leave such a kind review.

Posted 8 months ago

“My grandson loves these chocolates and always treat him every special occasion!”

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Posted 8 months ago

We’re really glad your grandson enjoys our chocolates and we hope that they help make special occasions even sweeter. Thank you for your kind words!

Posted 8 months ago

“I regularly send my 88 Yr old Mum Chococo treats, after a lifetimes experiment she declares them the best. This time it was an advent calender, described as very nice, quite big, and interesting. She also liked the chai flavoured choc.”

Helpful Report

Posted 8 months ago

Thank you so much for sharing this! We're delighted to hear your mum enjoyed the advent calendar and the chai chocolate. We really appreciate your continued support.

Posted 8 months ago

“Ordered fro our daughter's birthday, and for Christmas too. Goods arrived beautifully and securely packaged, and very promptly. Our daughter is dairy intolerant, and last night was so looking forward to settling down with some Chococo chocolate!”

Helpful Report

Posted 8 months ago

We really appreciate such a wonderful review! We’re delighted to hear our chocolate arrived as beautifully as we think our customers deserve. Thank you for your kind words, we hope your Daughter enjoyed her birthday chocolates

Posted 8 months ago

Chococo is rated 4.8 based on 9,017 reviews