Chococo Reviews

Name: Chococo
Address: Unit E Link Estate, Blackhill Road, Holton Heath, Dorset
Rating: 4.77

4.8 Rating 8,541 Reviews

94 %

of reviewers recommend Chococo

4.8

Based on 8,541 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Chococo:

We have been crafting fine chocolates in Dorset since 2002 with origin chocolate & local, seasonal ingredients (& no additives, preservatives or added sugar), so they are truly handmade, handpacked & delivered fresh.
We believe truly fresh chocolates taste better & our customers & food experts agree, as we have won over 70 fine food awards over the years for our creations including most recently, 3 World medals at the International Chocolate Awards...enjoy!

Visit Website

Phone:

01929 421777

Email:

info@chococo.co.uk

Location:

Unit E Link Estate,
Blackhill Road,
Holton Heath
Dorset
BH16 6LS

Chococo 5 star review on 25th November 2025

139

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tried to buy as a gift but system is so confusing, there was no opportunity to add message or wrapping. Only able to send to recipient but you now think I’m the recipient not the customer. Wasn’t entirely sure if it would even get there. I’m not ClareK!”

Helpful Report

Posted 11 months ago

We're sorry for the confusion with placing your order and sorry if you missed the places to add the gift message and your billing details. We appreciate your feedback and will work on making the gifting process clearer. Our friendly Customer Care team are always on hand if you have any issues and you can reach out to them by email or phone for any difficulties you may be experiencing.

Posted 11 months ago

“Never disappointed. Have bought Chococo chocolates ever since their first year. My family always are thrilled when I send them this scrummy gift.”

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Posted 11 months ago

Thank you for your being such a long-time fan of Chococo! We're thrilled your family loves the chocolates and we appreciate your continued support! 💗️

Posted 11 months ago

“Love the variety of flavours and great quality of chocolate in the advent calendar. Best one I've ever had possibly. The chai chocolate was also delicious and we still have the Christmas chocolate salami to eat up that we look forward to.”

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Posted 11 months ago

That's fantastic to hear, thank you! We're thrilled to hear how much you loved our Advent Calendar and Chai chocolate bar and we hope you enjoy the chocolate salami just as much! 😍️

Posted 11 months ago

“Delicious dairy free chocolate! We loved it.”

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Posted 11 months ago

Amazing, thank you 💗️

Posted 11 months ago

“Chocolates bought for Christmas gifts, which were enjoyed by all. Everyone also loved the individuality of their chosen gift, snowmen, dinosaurs and gonks!”

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Posted 11 months ago

Thank you so much! We’re thrilled everyone enjoyed the chocolates and the fun, unique designs. Hope to see you again soon! 😊️

Posted 11 months ago

“This was my first time if purchasing from Chococo. We have a few family members who are Dairy intolerant so I was searching for Dairy free chocolates as gifts. The selection of chocolate was very good and I purchased a medium selection box. They were very well received and did not last very long (always a good sign). The ordering, packaging and quality of chocolates was very good. The delivery was excellent. Will definitely been ordering again.”

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Posted 11 months ago

Thank you so much! We’re so pleased to hear that our plant-based chocolates were a hit with your family. It’s great to know the selection and quality met your expectations, and we’re thrilled to have you as a happy first-time customer 💗️

Posted 11 months ago

“Wow! Absolutely gorgeous gifts and the milk chocolate is the best I've ever tasted. We ordered some gifts for Christmas and they arrived promptly, beautifully packaged and were excellent value in the Black Friday sale. Everyone that we gave the chocolates to has text me to say that they taste incredible and didn't last until New Year!”

Helpful Report

Posted 11 months ago

Thank you so much for your kind words! We're delighted to hear that you enjoyed our chocolates and that they were such a hit with the recipients. Thanks for gifting Chococo 💗️

Posted 11 months ago

“Very delicious 😋 they were presented beautifully and the flavours had depth and richness.”

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Posted 11 months ago

Thanks, that's great to hear 😊️

Posted 11 months ago

“Delicious chocolates as always.”

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Posted 11 months ago

Thank you 💗️

Posted 11 months ago

“Some lovely delights for the festive season, I particularly like the Chai Chocolate bar. The oat milk chocolate was nice but was expecting a different taste.”

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Posted 11 months ago

Thank you! We're thrilled to hear you enjoyed the Chai Chocolate bar and we appreciate your feedback on the oat milk chocolate 💛️

Posted 11 months ago

“Good ingredients, well sourced through humane and environmental concern, beautifully presented, not over-sweet DELICIOUS chocs and hot chocolate. And all put together and sent from just down the road! Congratulations, Dorset people.”

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Posted 11 months ago

Thank you for your kind words! We're glad you enjoyed our chocolates and appreciate our commitment to ethical sourcing. Your support means a lot to us 💗️

Posted 11 months ago

“My order was despatched and received quickly. There was plenty of choice as to size of boxes of chocolates but also a wide variety of 'novelty' chocolate.”

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Posted 1 year ago

Thank you, we're thrilled to hear how you enjoyed the selection

Posted 11 months ago

“Ordered the ginger biscuit cake for a birthday gift. Arrived very promptly and much bigger than expected. Delicious!”

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Posted 1 year ago

That's great to hear, thank you 💗️

Posted 11 months ago

“Arrived 5 days late. Came broken. No response to my complaint. Very disappointed. Avoid”

Helpful Report

Posted 1 year ago

We’re truly sorry to hear about your disappointment. We did reply to your complaint and are concerned that our response may not have reached you. We always aim to provide excellent customer service, and as a small, artisan company, your satisfaction means a lot to us. If you haven’t received our email, please check your junk folder, or feel free to reach out again so we can make things right. We’d love to resolve this for you!

Posted 10 months ago

“Very happy with the chocolates, great festive flavours.”

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Posted 1 year ago

Thank you 🎅️🎄️

Posted 11 months ago

“Delicious chocolate. Best I've ever bought.”

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Posted 1 year ago

That's fantastic, thank you so much! Welcome to the Chococo family 💗️

Posted 11 months ago

“Gifts that look good and taste very good !!”

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Posted 1 year ago

Thanks for gifting Chococo 😍️

Posted 11 months ago

“My box of chocs is a Christmas present so not yet sampled. Box arrived on time and well packaged.”

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Posted 1 year ago

Thanks for choosing Chococo.

Posted 11 months ago

“Gift sent was happily received!”

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Posted 1 year ago

Thank you!

Posted 11 months ago

“Ordered on the 1st December, delivery 3 - 5 days, arrived on Saturday 7th! Was hoping for the 5th but it did get there courtesy of Royal Mail. Sadly, the message that I had crafted was not enclosed and although I received an email confirming delivery, I always follow up (just in case!) and left if for a couple of days as I thought my chocoholic cousin would let me know they had arrived. I had to ask him if he had received them, he thought it was me, wasn't too sure and no message - a bit embarrassing, but there we are. No doubt he will let me know what the choccies are like in due course!”

Helpful Report

Posted 1 year ago

Thank you for gifting Chococo and sorry to hear the delivery was a little later than expected, but we hope your cousin loved his gift. We've checked your order and no message was saved, so we're sorry if you missed this stage at checkout.

Posted 11 months ago

Chococo is rated 4.8 based on 8,541 reviews