Chococo Reviews

Name: Chococo
Address: Unit E Link Estate, Blackhill Road, Holton Heath, Dorset
Rating: 4.76

4.8 Rating 8,997 Reviews

94 %

of reviewers recommend Chococo

4.8

Based on 8,997 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone

About Chococo:

We have been crafting fine chocolates in Dorset since 2002 with origin chocolate & local, seasonal ingredients (& no additives, preservatives or added sugar), so they are truly handmade, handpacked & delivered fresh.
We believe truly fresh chocolates taste better & our customers & food experts agree, as we have won over 70 fine food awards over the years for our creations including most recently, 3 World medals at the International Chocolate Awards...enjoy!

Visit Website

Phone:

01929 421777

Email:

info@chococo.co.uk

Location:

Unit E Link Estate,
Blackhill Road,
Holton Heath
Dorset
BH16 6LS

145

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great chocs and all that, but I made a mistake on my order, ordered milk instead of dark, realised straight away but couldn't cancel or change it online. Sent email but didn't get a reply for 4 days. I know it's your policy that a customer can't change an order but this would be a nice thing to add in the future if you're thinking of taking your customer service to the next level.”

Helpful Report

Posted 2 years ago

We're so pleased that you like our chocolates and sorry that we weren't able to change your order. It's not a policy, but simply a system issue. We do all we can to manually resolve issues for customers before orders are despatched and in this instance we simply weren't able to intervene in time, so we're sorry about that. Our customer care team are only available Monday to Friday, so any emails received from Friday evening and over the weekend won't be seen until the Monday. By that time your order had been packed and despatched as per the order.

Posted 2 years ago

“Ordering is so easy. Quick delivery. Chocolates are amazing. Always happy with my order. Thank you.”

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Posted 2 years ago

Thanks, that's lovely to hear 💗️

Posted 2 years ago

“Recipient said they were delicious. Just hoping the 3-month subscription goes without a hitch. Many thanks.”

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Posted 2 years ago

Thank you for gifting a Chococo subscription - triple the Chococo joy! 🎁️

Posted 2 years ago

“As Always Excellent!!!”

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Posted 2 years ago

Amazing, thank you 💛️

Posted 2 years ago

“Tuan and some turtles were a gift, they went down very well. I'm told they are really tasty, I brought both the milk and oat chocolate.”

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Posted 2 years ago

Thank you for gifting Chococo and supporting our favourite charities too! 🎁️ Our oat m!lk chocolate is becoming a firm favourite as a plant-based alternative to milk chocolate.

Posted 2 years ago

“Really beautiful chocolates not to mention how delicious they are!”

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Posted 2 years ago

Yay, thanks so much 😍️

Posted 2 years ago

“Always consistently brilliant product and service. Haven’t found any other chocolates I’ve enjoyed more. The flavour lasts for ages after you’ve eaten them which shows the quality of the chocolates. Thank you.”

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Posted 2 years ago

That's so great to hear, thank you 😊️

Posted 2 years ago

“If you love chocolate.. well this is fine dining version of chocolate. All the flavours make sense and complement. Amazing and exquisite”

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Posted 2 years ago

Thank you 💗️

Posted 2 years ago

“Great company. Wonderful products. Lovely staff in the cafe's/shops. Excellent customer service. Order arrived very quickly and well packaged in recyclable and reusable materials. Very impressed as always!”

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Posted 2 years ago

Thank you so much, you're truly one of the Chococo family 💗️

Posted 2 years ago

“Delicious, but thought expensive for the amount of Chocolate included - the “large” box did not really meet expectations although extremely good. Order delayed due to Bank Holiday, but even then late despite paying for 1st. Class postage.”

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Posted 2 years ago

Thank you, we're so glad that you found our chocolate delicious - that's what we're here for 💛️ Here at Chococo, it's quality over size, and our exquisite hand-crafted, hand-decorated, ethical chocolates are made with local ingredients and love. The large box contains 25 of these beauties. We despatched your order the next working day as promised and your delivery arrived the day after, so there wasn't a delay - less than 24 hours from despatch to delivery.

Posted 2 years ago

“On the whole these chocolates are delicious. There are one or two that are not my favourites but most are very enjoyable.”

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Posted 2 years ago

Thank you, we're thrilled that you found them delicious. Of course, not every single flavour suits every person's taste, but we're glad that you still found them enjoyable 💛️

Posted 2 years ago

“Beautiful chocolates”

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Posted 2 years ago

Thank you 💛️

Posted 2 years ago

“The best chocolate, reliable delivery. Firm family favourite”

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Posted 2 years ago

Thanks for being part of the Chococo family too!

Posted 2 years ago

“Lovely wrapped chocolates heard that they were some of the best dark chocolates he’d ever had .”

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Posted 2 years ago

Thank you, we're so glad that they were so well received.

Posted 2 years ago

“Easy to use website Really nice chcolate”

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Posted 2 years ago

Thank you, that's great to hear.

Posted 2 years ago

“Sent to my son & daughter in law to celebrate their first year of parenthood. They loved the chocolates - especially the fruity ones.”

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Posted 2 years ago

How lovely, thank you 💗️

Posted 2 years ago

“Quick delivery, was a gift for my granddaughter. Would definitely recommend.”

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Posted 2 years ago

Thanks for gifting Chococo 🎁️

Posted 2 years ago

“Great tasting chocolate. My family loved it. At a bargain price too,”

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Posted 2 years ago

Faberoonie! Thank you 💛️

Posted 2 years ago

“Our whole family love the quality and range offered by Cococo and recommend it to all our friends”

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Posted 2 years ago

Thank you, we're so pleased that you all love Chococo and you're spreading the Chococo joy 😊️

Posted 2 years ago

“N|ot used you before but found you on the Easyfundraising site, so decided to use you to give a gift and raise some money for my charity. It worked well. My friend, a chocoholic loved his present which was slipped through his letter box. Great idea. Thanks.”

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Posted 2 years ago

Yay, thank you for finding us on Easyfundraising and supporting your cause whilst buying yummy chocolate gifts from us. Our new letterbox range does exactly what it says on the tin (well, the box), and we're thrilled that your friend loved his gift. Hope to see you again soon 💗️

Posted 2 years ago

Chococo is rated 4.8 based on 8,997 reviews