Chisholm Hunter Reviews

Name: Chisholm Hunter
Address: 146 Argyle Street, 146 Argyle Street, Glasgow
Rating: 4.45

4.5 Rating 3,173 Reviews

85 %

of reviewers recommend Chisholm Hunter

Company Reviews

Metrics

4.5

Based on 3,173 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Chisholm Hunter 5 star review on 15th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast and speedy service. However when I received my purchase (Vivienne Westwood watch) it has dust all over the face and bracelet of the watch. Was not happy with this as it was an Anniversary present.”

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Posted 3 years ago

“Competent, nothing special. Ordered an oris aquis. Good price. Arrived like any mail order package. No offer to size bracelet , no follow up. Bit Disappointing compared with multiple other watch purchases”

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Posted 3 years ago

“I purchased a ladies Longines watch recently. Your website advised if any alterations were required to amend the size of the bracelet strap to use the provided paper size guide. I did this immediately after placing my order via an email as there was no facility in the order process to include at the time of ordering. I received a confirmation email of my order and then a subsequent email to advise that you were unable to undertake any alterations to the bracelet as my order had already been dispatched and that I would have to male my own arrangements, i.e. take the watch to another jewellers to be adjusted. Appalling service especially when you’re spending a lot of money. The watch was a present for a significant Birthday and I did not need the inconvenience of getting the job done myself. Very disappointed.”

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Posted 3 years ago

“Theres no measurement review with the wrist during the purchase. And I have to find a way to adjust it since theres no branch near me. Just really annoying. And initially theres an option for klarna, the next day that I decided to buy the watch. Its gone.”

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Posted 3 years ago

“Sending it to repair a fault”

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Posted 3 years ago

“Very misleading delivery info on website”

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Posted 3 years ago

“Did not send advertised and paid for watch but a 3 year old used watch same watch wrong strap and missing parts did have garantee card stamped from 2016. I now have the watch but needed assistance from watch manufacturer who sent watch direct to myself hence rating only 3 stars i put this incident down to a one off issue I hope.”

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Posted 3 years ago

“Placed an online order to click and collect in store, very happy with purchase but no contact to say my order had arrived and this is not the first time. My order was presented in a box but no gift bag included which is most disappointing as this is a gift. In store service is very good but online needs much improvement.”

Helpful Report

Posted 4 years ago

Good afternoon Caroline, Thank you for your valued feedback and we are happy to hear that you are happy with the purchase. My apologies that you were not informed your order was ready for collection, this is something we are working on at the moment to improve and we really do appreciate your feedback. Gift Bags are available in store whilst collecting the item, we do not include them in online orders dispatched to save packaging, this is based on feedback from other customers. If you would like us to send a gift bag out to you for your purchase, please email help@chisholmhunter.co.uk and we will arrange this for you. Kind regards Jake Chisholm Hunter

Posted 4 years ago

“I used the online live chat system on the website a couple of times and there was always someone available and they were helpful. The package arrived within the expected time and was dealt with securely-I received update emails as well regarding where my package was and the status of it. The negative points are that there was far too much packaging for the size of the item-in this day and age companies should be looking to reduce the amount of packaging they use. I know the idea is to protect the item, but still. Also, I wasn't too impressed that, with the amount of money I was spending, I had to ring up to request an authentication certificate, which had been mentioned on the website but wasn't included with the item. I am also not very convinced with the quality of the certificate I have actually received and so may be having to take the earrings to an independent jeweller to confirm the authentication provided by Chisholm Hunter.”

Helpful Report

Posted 4 years ago

Good morning and thank you for your valuable feedback. Due to the huge variance in sizes of items that we sell, unfortunately we cannot have a box to fit every item and we have tried to choose boxes that fit the majority of items without too much waste. We have recently changed all our packaging to make sure it is fully recyclable as well. All our certification's for our diamonds are in-house certifications carried out by our expert jewellers with over 100 years combined experience. We do this in-house so we do not have to pay for independent certification and we can pass the savings onto the customer in our products. We hope you enjoy your item and thank you very much for choosing Chisholm Hunter.

Posted 4 years ago

“I paid for express delivery but item did not arrive on time. My wife received her wedding anniversary present from the post office when she went in to collect the missed parcel the day after our anniversary.”

Helpful Report

Posted 4 years ago

Good afternoon Mr Al-Hassani, Thank you for your valuable feedback and thank you for choosing Chisholm Hunter for your anniversary present. I hope your wife enjoyed her gift. I am very sorry that the order was delayed, I can see that it was dispatched on time by ourselves and unfortunately it was delayed by the Royal Mail. If you can email ourselves at help@chisholmhunter.co.uk we can rectify the situation for you. Kindest regards Jake

Posted 4 years ago

“The jewellery is beautiful but I thought the hoop was bigger, It would have helped if I had gotten all the measurements of the diameter in order for me to give a 5 star rating x”

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Posted 4 years ago

“Order was 5 days late. Rectified in the end”

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Posted 4 years ago

“I felt my online order was timely and had I not made a phone call I’m not sure it would have been processed as took over a week. Then I had a mix up with collection. However I did eventually get my ring which I love.”

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Posted 4 years ago

“I ordered the watch with the promise of a watch wider which 2 weeks later I still do not have. This has effected my scoring. Other than that the service has been fine. I had to wait 2 hours to get my links removed which also wasnt on par with other jewellers service.”

Helpful Report

Posted 4 years ago

“Ordered a Oris Divers watch which is beautiful. Was advertised with a free £200 Watch Winder which never turned up on delivery. Ive spoken to the store numerious times and been told their out of stock and been given a different dates when they will be back in every time ive rang. Your website states they are in stock yet you still tell me you have none. Surely one of your other stores would have one. Any way still waiting been over 3 weeks now so not that happy with my experience. After spending a lot of money with you.”

Helpful Report

Posted 4 years ago

Good afternoon Stephen, Thank you for your feedback and we are glad you are happy with the Oris watch you purchased for us. We currently have a slight back log of Watch Winders and are working hard to get them out to customers as fast as possible. We are anticipating all Watch Winder free gift deliveries to be fulfilled within the next 15-20 business days and I can confirm you have been allocated one from our next delivery. I hope this is okay and I hope you continue to enjoy your new watch, once again, thank you for your valued feedback. Kind regards Jake Chisholm Hunter

Posted 4 years ago

“Ordered a £1600.00 watch online and picked it up at the Falkirk branch. When it was brought out to me it was handed to me in the box. I had to ask to try it on. They did takeout links to suit my wrist size within the hour which was good, however the "free" watch winder was out of stock and the girl took my number and advised that it should in within a few days and that she would phone me when it was in. After nearly 2 weeks without any call, I visited the store where the girl apologised for not phoning me but advised that the watch winder was out of stock and that it would be "weeks" before I would receive it ! I love the watch but my experience hasn't been great.”

Helpful Report

(Falkirk) - Posted 4 years ago

Good afternoon, Thank you for your feedback and we are glad you are happy with the watch you purchased for us. We currently have a slight back log of Watch Winders and are working hard to get them out to customers as fast as possible. We are anticipating all Watch Winder free gift deliveries to be fulfilled within the next 15-20 business days and I can confirm you have been allocated one from our next delivery. I hope this is okay and I hope you continue to enjoy your new watch, once again, thank you for your valued feedback. Kind regards Jake Chisholm Hunter

Posted 4 years ago

“Prior to purchasing a pendant, I contacted CH to ask the size of the pendant. No size on the website. Info given was misleading. Pendant was half the size stated by CH representatives on “chat” when it arrived. Insufficient info on items on website”

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Posted 4 years ago

“Service was OK. Purchased a RADO watch for my daughter; had to drive to Nottingham to collect as this was the only way they would make an adjustment to the strap.”

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Posted 4 years ago

Hi Mr Tatman, Thank you for your review and feedback. We are more than happy to adjust watch straps prior to dispatching them to customers to save the inconvenience of having to post out. I'm very sorry that on this occasion you had to drive to our Nottingham store for this, I will pass this onto our Website Sales Manager who is going to look into why you were not informed prior to purchasing. Once again, thank you for your valued feedback and I hope you enjoy the watch. Kind regards Chisholm Hunter Customer Support

Posted 4 years ago

“This is the 3rd time I have ordered online for delivery to collect in store and found the customer service sadly lacking. I did not receive an email to say my delivery was actually in the store or nor was I contacted by phone to say I could collect therefore left wondering where my order was.”

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Posted 4 years ago

“Price of the item was good, however sending a >£2k watch in a mailing bag with no protection was an unwelcome surprise... Must do better, boxes aren't that expensive!”

Helpful Report

Posted 4 years ago

Chisholm Hunter is rated 4.5 based on 3,173 reviews