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Chesterfields Direct Reviews

4.9 Rating 360 Reviews

98 %

of reviewers recommend Chesterfields Direct

Company Reviews

4.9

Based on 360 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Chesterfields Direct:

Here at Chesterfields Direct we supply the finest top quality traditional leather Chesterfield sofas and suites, beautiful reproduction traditional office chairs and occasional accent chairs and reproduction office furniture direct to the public at trade prices. We have many years experience of manufacturing and supplying traditional furniture.

All our furniture is handmade here in Lancashire, England, in the traditional way by time served craftsmen, using only the finest materials and is backed up with a full guarantee against manufacturing defects.

Visit Website

Phone:

01706853636

Email:

sales@chesterfieldsdirect.co.uk

Location:

Unit 1 Brookside Mill,
North Street,
Rochdale
Whitworth
OL12 8RE

Chesterfields Direct 5 star review on 23rd January 2024

Chesterfields Direct 5 star review on 22nd October 2023

Chesterfields Direct 5 star review on 7th August 2023

Chesterfields Direct 5 star review on 22nd June 2023

Karen Martindale

Chesterfields Direct 5 star review on 23rd May 2023

Chesterfields Direct 5 star review on 19th May 2023

Chesterfields Direct 5 star review on 18th April 2023

39

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really great customer service, had a problem which was sorted out very quickly”

Posted 3 years ago

“I was delighted with my chairs. One of the three items was a gift for my daughter - a swivel chair for her home-office, and she was delighted, too. The quality of materials and workmanship in this furniture is excellent and this is reflected in the finished products. All three items were delivered on time and in fine condition. This company works to high standards and they communicate effectively with customers. Based on my experience of ordering from them I can recommend them to you unreservedly.”

Posted 3 years ago

“Our new sofa and captain chair fit perfectly into our home. Thank you”

Posted 3 years ago

“Exactly what I was looking for after five years searching for the right chair; the quality is exceptional and the price fair.”

Posted 3 years ago

“The leather food bought my sofa up beautifully all the dry patches have disappeared. Very happy”

Posted 3 years ago

“Very good quality, well made sofa bed. Delivery was so much faster than expected & they were great at keeping in touch as well. Would definitely order again in future”

Chesterfields Direct 5 star review on 28th July 2020

Posted 3 years ago

“We have taken delivery of our Chesterfield suite today and are delighted with the style, quality and colour. Chesterfield Direct expedited our order promptly and delivered on the date promised and all this at a very competitive price. The company went the extra mile by keeping us informed of the progress of our order and when the delivery was delayed a few hours they took the trouble to telephone and advise us of the slight delay. At all times they have been pleasant and professional and I have no hesitation in recommending the company.”

Posted 3 years ago

“we love the chesterfield , the delivery drivers where very helpful thank you chesterfield direct ll”

Posted 3 years ago

“Easy ordering process. Good communication and then a wonderful product clearly made by highly skilled craftsman.”

Posted 3 years ago

“I can’t praise this company enough. I ordered the distressed leather without looking at swatches. After placing my order, I was contacted by Chesterfields Direct to ask if I’d seen any swatches. I said that I hadn’t so they sent some out first class and said they would hold my order until I’d had sight of the swatches and I was sure of my choice. When I saw the swatches, I actually changed my mind on the leather. This was no trouble at all for the company who immediately changed my order. When the arm chair arrived (earlier than stated), I was absolutely delighted with it. It is a real quality piece. Delivery was brilliant and free of charge. The whole process from ordering to delivery was a very personal service. We need two chesterfield sofas now and will definitely be ordering them from chesterfield direct! Fantastic quality!”

Posted 3 years ago

“All communication with this friendly company was excellent from begining to delivery. The carriers had to carry the 4 seater sofa quiet a distance, which was no problem for them. Would recommendthem. And would use again. Many thanks Mrs C punter”

Posted 3 years ago

“Cannot speak highly enough about this company. We were very pleased with both the service, delivery and quality of the products. We ordered a number of bespoke size bookcases along with desk, chair and sofa for our new library / office and were very happy with the results.”

Posted 3 years ago

“After being completely let down by a well known furniture manufacturer we then discovered Chesterfields of Lancashire - well what a great day that was! Beautiful furniture and staff so easy to communicate with! The ordering process was perfect, with straightforward delivery arrangements and absolutely on time. We enjoyed the experience so much that we returned within weeks to purchase another wonderful piece of furniture and I am sure we will be back again in the future. Thank you everyone at Chesterfields for your amazing service!”

Posted 3 years ago

“The writing Bureau we ordered was extremely cheap and nasty. The colour was nothing like the website advertisements, the key was plastic, the drawers weighed nothing and clearly wouldn't last 5 minutes. For nearly £600 we expected a decent piece of furniture. Suffice to say, we are sending it straight back.”

Posted 3 years ago

Thanks for your feedback. It is unfortunate you do not like the product and we have gladly returned it. We can assure you the keys used are not plastic and the furniture is built to last and we do not have any issues with quality or durability. Kind regards Chesterfields Direct

Posted 3 years ago

“excellent quality staff very helpful, prices competative”

Posted 3 years ago

“My order was delivered within the allocated time frame and the quality of the furniture is excellent. I am very pleased with my Chesterfield Leather Furniture in Oxblood: 1x 3 seater Sofa, 1 x 2 seater Sofa and a tub chair. The Complimentary Queen Anne Foot Stool was also a very nice addition. The price I paid was very reasonable for furniture of such good quality.”

Posted 3 years ago

“No problems, efficient service.”

Posted 3 years ago

“Great quality furniture that was delivered to expectation.”

Posted 3 years ago

“Got the directors chair and it is wonderful. Very comfortable and looks great. Delivery guys were polite, quick and efficient. Very happy with it.”

Posted 3 years ago

“Exceeded all expectations We recently purchased a Richmond 2 seater sofa and slipper rocking chair from Chesterfield Direct. We looked at a couple of places before but finally settled on this company, due to the excellent customer service we received in the showroom from Sharon and for the quality of workmanship. A few places had similar items but Chesterfield Direct had that extra something, which made us choose them. When the furniture arrived it surpassed all our expectations and the delivery men were extremely helpful and polite. We have since ordered a Queen Anne chair in the same leather, as we were so pleased with both the service and furniture we had received. We feel that Chesterfield Direct are one of the best companies we have ever dealt with from customer service and helpful advice to delivery and after sales advice. Mr & Mrs Fletcher”

Posted 3 years ago

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Chesterfields Direct is rated 4.9 based on 360 reviews