Cherished Urns Reviews

Name: Cherished Urns
Address: Penstraze Business Centre Truro Cornwall, Truro
Rating: 4.90

4.9 Rating 4,971 Reviews

98 %

of reviewers recommend Cherished Urns

4.9

Based on 4,971 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Cherished Urns:

Cherished Urns is proud home of a team of highly talented artisans and craftsmen. With years of experience in metalwork and jewellery, our team applies the very best care, attention, and skill, to each and every urn we craft.

The combined skills of our team members allow us to offer the highest standard of product to our customers.

All our urns and memorial jewellery are carefully designed by us, and then skilfully produced by our team of expert craftsmen.

Visit Website

Phone:

01872 487101

Email:

hello@cherished-urns.co.uk

Location:

Penstraze Business Centre Truro Cornwall
Truro
TR4 8PN

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Cherished Urns 5 star review on 4th February 2025

1447

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I placed my order for A ring with my Dads ashes in, your website stated it would be made and delivered within 7 days! The day after I placed my order and paid £495, I received an email to say it would in fact take 8 weeks because I had chosen Gold! Nowhere at all does it state this on your website or in any of your literature! By week 9 my Husband called to find out where my ring was and it seems it had been sat in your offices for 2 weeks with no work done on it! I eventually received my ring and to my horror you had made the wrong one! One of your staff had taken it upon themselves to manually change the product reference to a completely different ring (god only knows why)!! I think your company is a disgrace especially when dealing with something so sensitive as a loved ones ashes!!”

Helpful Report

Posted 3 years ago

Good afternoon, We are sorry to hear you had trouble with the information on our website regarding our gold timescales this information can be found on our website under each item in the order process information. This feedback however has since been passed back to our teams to see if we can make this any clearer for future orders. We do apologise that the process this time round had not been smooth for you and can see you have since been in contact with our customer service team Best wishes Cherished Urns

Posted 3 years ago

“Thank You Cherish Urns your service was excellent from start to finish… I never thought I’d have to order 2 memorial ashes so close Mum & Dad your with me always … beautiful pieces xx”

Cherished Urns 5 star review on 18th December 2021

Helpful Report

Posted 3 years ago

Dear Tracy, Thank you so much for your heartfelt review and for sharing the lovely photos of your matching ring and pendant. We hope that having your mum and dad with you again is helping you through this sad time and that when you contemplate the profound beauty of your bespoke pieces of jewellery your heart may be filled with many happy memories of the wonderful times you shared. With warm wishes Kristina Customer Care

Posted 3 years ago

“This Urn looks much better than the plastic Sweetie jar that the ashes came in. It's very expensive looking. More like a Wedgewood piece.I had quite a quick delivery, but it was a straightforward but careful delivery.”

Cherished Urns 5 star review on 17th December 2021

Helpful Report

Posted 3 years ago

Dear Vivien, We are delighted that you are totally happy with your chosen urn and we hope that knowing that your loved one rests peacefully in this beautiful place will bring you some comfort at this sad time. Thank you very much for taking the time to post your review and to send the lovely photos. With best wishes Kristina Customer Care

Posted 3 years ago

“I’m very pleased with my heart bracelet I ordered for my mum as she lost her husband a year ago cherished urn sent me a lovely message about our lost . Thank you for your likeness and it was very easy to do and all stuff come in lovely packaging .”

Helpful Report

Posted 3 years ago

Dear Mandy, We are sure that your mum will cherish this special bracelet forever and wear it with love. We are very pleased that you found it easy to order and that you appreciated the personal touches and lovely packaging that make our pieces of jewellery even more special. Thank you for leaving us such a nice review, your kind words mean a lot to us. With warm wishes Kristina Customer Care

Posted 3 years ago

“Beautiful jewellery fantastic service”

Helpful Report

Posted 3 years ago

Dear Louise, Many thanks for posting your review and for sharing the lovely photo of the beautiful bespoke ring that we recently created for you. We hope that wearing it may bring you comfort and fill your heart with peace. With warm wishes Kristina Customer Care

Posted 3 years ago

“Brilliant service and love the ring made for me. Thanks.”

Helpful Report

Posted 3 years ago

Dear Julie, Thank you very much for your lovely review. It means so much to us as we all work hard to provide an efficient and caring service and to create amazing products that will be worn with love and treasured forever. With warm wishes Kristina Customer Care

Posted 3 years ago

“Lovely urn mum would’ve loved it , really quick delivery and all I m a tasteful box and pouch”

Helpful Report

Posted 3 years ago

Dear Tim, We are very pleased that you were able to encounter the perfect urn to hold the precious ashes of your mum from the selection that we offer. We hope that you will find comfort knowing that she rests peacefully in this lovely place. Many thanks for taking the time to post your review, we very much appreciate it. With kind regards Kristina Customer Care

Posted 3 years ago

“Quick delivery but not a great product. I am not that pleased with the cardboard urn I bought to hold my Nanny's ashes. There is a small crease in the cardboard on the front of the lid. Although it can be turned to the back the picture doesn't line up. As it was packed in a roll of cardboard I cannot understand how the damage could have been missed. Unfortunately, I did not receive the instruction leaflet or sticker that is supposed to be included but did receive the tube of glue. After a couple of attempts, I was able to download the instructions in PDF form but feel this could have caused distress during an already emotional time. I did use the 10% discount code available to buy it and feel glad I didn't pay full price.”

Helpful Report

Posted 3 years ago

“Wonderful company to deal with. I have found great comfort having my ring with me and comfort in the closeness it gives me.”

Helpful Report

Posted 3 years ago

Dear satisfied customer, Thank you very much for your kind comments and we are so pleased that your bespoke ring is bringing you comfort when you wear it. We are so pleased that your shopping experience with us has been a positive one as we all work hard to provide an attentive and personalised service. With warm regards Kristina Customer Care

Posted 3 years ago

“My original order arrived very quickly but was too large so we returned it to you and ordered 2 smaller ones. Perfect fit for our purposes and lovely art work. You refunded the first order as you promised. Thank you.”

Helpful Report

Posted 3 years ago

Dear Mrs Lashley, We are delighted that the two smaller items that we sent fit your needs better and that you have been totally happy with the way in which we have handled your change of order and refund. We do our best to offer a warm and caring service so your kind words are very much appreciated. With kind regards Kristina Customer Care

Posted 3 years ago

“I have brought two beautiful charm necklaces from this company to pick our special girl RUBY'S ashes in and we love them so much xx”

Helpful Report

Posted 3 years ago

Dear Sarah, We are so pleased that you love your chosen pendants and we hope that having Ruby close again will help you through this sad time. Thank you very much for awarding us a five-star rating and for posting your review, it means a lot to us. With warm wishes Kristina Customer Care

Posted 3 years ago

“Urn was delivered within a couple of days in a lovely velvet case. The urn itself was better than the photo and I was well pleased with the whole process. I would highly recommend Cherished Urns ⚱”

Helpful Report

Posted 3 years ago

Dear Archie, Thank you very much for taking the time to leave us your review and for recommending our service. We are so pleased that your chosen urn exceeded your expectations and that you found the process to be quick and easy as we do our best to make this sad purchase as simple and swift as possible. We hope that your urn will bring some comfort with its loveliness. With best wishes Kristina Customer Care

Posted 3 years ago

“Great service, arrived really quickly!”

Helpful Report

Posted 3 years ago

Dear satisfied client, We are so happy that you have been totally content with our service and with the speed of the delivery of your chosen item. We do our best to make shopping with us a swift and simple process so we very much appreciate your review and five-star rating of our company With warm wishes Kristina Customer Care

Posted 3 years ago

“Excellent respectful quality prompt service. I would definitely recommend.”

Helpful Report

Posted 3 years ago

Dear satisfied customer, Our team work hard to provide a carign and efficient service so we very much appreciate your kind words and recommendation. We hope that your chosen item may bring you some comfort. Dear satisfied customer, We are delighted that you love the Ladies Sterling Silver Adore Memorial Ashes Bracelet that we recently created for you and that you feel it is worthy of a five-star rating. We hope that you will find comfort wearing it and that having your loved one close will bring you peace. With best wishes Kristina Customer Care

Posted 3 years ago

“Prompt delivery of a high quality product, would recommend”

Helpful Report

Posted 3 years ago

Dear Gail, Many thanks for your recommendation and five-star rating of our service. We try to offer a wide range of quality products and to pack them well and ship them quickly to try and make things a little bit easier at this sad time. With best wishes Kristina Customer Care

Posted 3 years ago

“Very good service. Kept up to date with order from start to finish”

Helpful Report

Posted 3 years ago

Dear Susan, Thank you very much for posting your review, we are delighted that you have been totally happy with our service. We try to make the whole process as simple and quick as possible and we are pleased that our updates were helpful. With warm wishes Kristina Customer Care

Posted 3 years ago

“This ring is absolutely gorgeous I’m getting the necklace to match for my birthday with my husbands ashes in it’s something to cherish forever”

Helpful Report

Posted 3 years ago

Dear satisfied customer, We are so pleased that you trusted us with some of your husband's precious ashes so that we could create this special ring for you and you can be reunited forever. We very much appreciate your lovely review and we look forward to creating a matching necklace for you very soon. With best wishes Kristina Customer Care

Posted 3 years ago

“Excellent service.”

Cherished Urns 5 star review on 11th December 2021

Helpful Report

Posted 3 years ago

Dear satisfied customer, Thank you very much for posting your review and for sharing the lovely photo of the stunning Waves ring that we recently crafted to your specifications. We are sure that you will find comfort when you wear it, knowing that your loved one is still close and accompanying you always. With warm wishes Kristina Customer Care

Posted 3 years ago

“I'm so pleased with the ring I ordered with you, the service was really quick and cherished urns kept in touch every step of the way, I would recomend Cherished urns to anyone. Thank you so much. Mrs J Thomas”

Helpful Report

Posted 3 years ago

Dear Judith, Many thanks for your lovely review and for giving us your recommendation. We are pleased that our regular updates were helpful and hopefully allayed any worries that you might have had. We are sure that you will wear your ring with much love and cherish It always. With warm wishes Kristina Customer Care

Posted 3 years ago

“perfection all the way just love my purchase it's beautiful. Only one thing with being on my own I do find it hard to fasten with the link being so small”

Helpful Report

Posted 3 years ago

Dear Linda, We are delighted that you love your chosen item of jewellery and we hope that wearing it will bring you comfort knowing that your loved one is still close by and accompanying your still. Thank you very much for your review and we appreciate your comments regarding the size of the link, all comments help us to improve our service and products. With kind regards Kristina Customer Care

Posted 3 years ago

Cherished Urns is rated 4.9 based on 4,971 reviews