When I placed my order for A ring with my Dads ashes in, your website stated it would be made and delivered within 7 days! The day after I placed my order and paid £495, I received an email to say it would in fact take 8 weeks because I had chosen Gold! Nowhere at all does it state this on your website or in any of your literature! By week 9 my Husband called to find out where my ring was and it seems it had been sat in your offices for 2 weeks with no work done on it! I eventually received my ring and to my horror you had made the wrong one! One of your staff had taken it upon themselves to manually change the product reference to a completely different ring (god only knows why)!! I think your company is a disgrace especially when dealing with something so sensitive as a loved ones ashes!!