Cherished Urns Reviews

Name: Cherished Urns
Address: Penstraze Business Centre Truro Cornwall, Truro
Rating: 4.90

4.9 Rating 4,971 Reviews

98 %

of reviewers recommend Cherished Urns

4.9

Based on 4,971 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Cherished Urns:

Cherished Urns is proud home of a team of highly talented artisans and craftsmen. With years of experience in metalwork and jewellery, our team applies the very best care, attention, and skill, to each and every urn we craft.

The combined skills of our team members allow us to offer the highest standard of product to our customers.

All our urns and memorial jewellery are carefully designed by us, and then skilfully produced by our team of expert craftsmen.

Visit Website

Phone:

01872 487101

Email:

hello@cherished-urns.co.uk

Location:

Penstraze Business Centre Truro Cornwall
Truro
TR4 8PN

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Cherished Urns 5 star review on 4th February 2025

1447

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer service and care was brilliant, I am extremely happy with the item I ordered, and intend to make a 2nd purchase in the not to distant future.”

Helpful Report

Posted 4 years ago

Dear Julie, Thank you very much for taking the time to leave us our lovely review. We are delighted that you are totally happy with your chosen product and we look forward to serving you again soon. With kind regards Kristina Customer Care

Posted 4 years ago

“I found the perfect ring just my style and even matched the colour I wanted, it's perfect and looks amazing thank you, my son is with me forever”

Cherished Urns 5 star review on 12th July 2021

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Posted 4 years ago

Dear Katherine, We are so pleased that you were able to find your perfect memorial ring on our website and that we were able to create the custom resin colour you requested. Thank you for trusting us to create this special ring for you so that your son can accompany you always and for sharing the stunning photos, it looks amazing. With warm wishes Kristina Customer Care

Posted 4 years ago

“pleased with service and completed order .will certainly recommend . thanks”

Helpful Report

Posted 4 years ago

Dear satisfied customer, We are very pleased that you have been totally satisfied with our service and feel that you can recommend our company. Thank you very much for leaving us your review, we greatly appreciate it. With kind regards Kristina Customer Care

Posted 4 years ago

“I am not happy with what I have received, my locket was scratched and I could barely see the diamond dust . I am very dissatisfied!!!”

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Posted 4 years ago

“Very friendly, professional service and quick too”

Helpful Report

Posted 4 years ago

Dear satisfied customer, Thank you so much for your kind words, we very much appreciate you taking the time to leave us your review. We do our best to make shopping with us as swift and straightforward as possible so we are glad that your experience with us was a positive one. With best wishes Kristina Customer Care

Posted 4 years ago

“A beautiful piece of jewellery and great service from start to finish!”

Cherished Urns 5 star review on 11th July 2021

Helpful Report

Posted 4 years ago

Dear Chloe, We are so pleased that you have been totally happy with our service and with the stunning bespoke memorial ring that we made for you with much love and care. We are sure you will find comfort wearing it and will cherish it always. With warm wishes Kristina Customer Care

Posted 4 years ago

“Cherished urns, from start to finish was handled with a lot of care and compassion, my ring is absolutely beautiful.”

Helpful Report

Posted 4 years ago

Dear Debra, Thank you for your positive review and for sharing the photo of your amazing ring, it looks stunning and we are so pleased that you are totally happy with it. It is always very special for us to see our creation on the finger that it was designed for and your ring looks just amazing, we are sure that when you contemplate its beauty your heart will be filled with happy memories With warm wishes Kristina Customer Care

Posted 4 years ago

“Very good service beautiful rings so pleased. Telephone queery not very good, but sorted in the end. Will be dealing with them again”

Helpful Report

Posted 4 years ago

Dear Jillian, We are delighted that you are totally happy with your chosen rings, but surprised that you were not a hundred percent satisfied with our response to your telephone enquiry. Please accept our apologies as we pride ourselves on providing outstanding customer care. We are glad that nonetheless you will be dealing with us again and we appreciate your honest review. With kind regards Kristina Customer Care

Posted 4 years ago

“Our urn came within 2 days, very happy with the service. Thank you”

Helpful Report

Posted 4 years ago

Dear Katheleen, Thank you for leaving your positive review of our service, we very much appreciate your kind words. We do our best to offer a wide selection of products and to provide a simple and swift service to try and make this sad purchase as easy as possible. We hope that your chosen urn brings comfort and peace to you and your family. With warm wishes Kristina Customer Care

Posted 4 years ago

“Loved the pendant”

Helpful Report

Posted 4 years ago

Dear Corina, We are delighted that you loved the self-fill pendant that you selected and we hope that wearing it will bring you comfort knowing that your loved one is always close to your heart. Thank you so much for posting your review, it means a lot to us. With best wishes Kristina Customer Care

Posted 4 years ago

“Am very happy with with my chosen urn, its exactly as in the photo and it arrived within a few working days. Also fairly priced, would definitely recommend.”

Helpful Report

Posted 4 years ago

Dear Jackie, We are so pleased that you were able to encounter an urn worthy to hold the ashes of your loved one and that you have been happy with our service. We do our best to offer a wide selection of high-quality urns and to ship them quickly and well-packaged to try and make things a little bit better at this sad time. Many thanks for your review, we very much appreciate it. With best wishes Kristina Customer Care

Posted 4 years ago

“I just love my ring .. the photo doesn't do it justice .. i would highly recommend without a doubt .. customer service is brilliant and they get back to you straight away if you need them, nothing is too much trouble .. delivery is very quick .. they keep you updated from the day you put your order in till the day its delivered .. it brings me so much comfort knowing my dads ashes are in my ring and he's always with me. A BIG thank you to Cherished Urns.”

Cherished Urns 5 star review on 9th July 2021

Helpful Report

Posted 4 years ago

Dear Sharon, Thank you so much for your lovely review and for sharing the photo of your stunning bespoke memorial ring that we recently crafted for you. We are so pleased that our policy of keeping you updated throughout the crafting of your ring was positive and hopefully helped to allay any worries you may have had. We are sure that having your dad close by and accompanying you always is bringing you comfort and peace. With best wishes Kristina Customer Care

Posted 4 years ago

“What an amazing experience great service from ordering to delivery and the piece I ordered excelled my expectations ❤️. The piece I ordered was for my daughters thirtieth and she loved it. Thank you so much”

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Posted 4 years ago

Dear Susan, Thank you so much for your lovey review, we are delighted that the glass locket with the heart element you selected has exceeded your expectations. We are sure that your daughter will cherish this special birthday gift forever and find comfort when she wears it. With best wishes Kristina Customer Care

Posted 4 years ago

“Absolute fantastic service nothing is too much trouble! The finished product is more beautiful then I could have hoped for 1st class service”

Cherished Urns 5 star review on 8th July 2021

Helpful Report

Posted 4 years ago

Dear Melanie. We are delighted that your stunning memorial ring has exceeded your expectations, we are sure that you will cherish it always and wear it with love. Many thanks for your positive review, we really appreciate your kind words as we work hard to provide an outstanding and personlised service and to create amazing pieces of jewellery. With best wishes Kristina Customer Care

Posted 4 years ago

“Can’t recommend enough my experience of cherished urns was all good . I absolutely love my ring thank you x”

Helpful Report

Posted 4 years ago

Dear Karen, Thank you for your lovely review and for sharing the photo of the bespoke ring that we recently created for you. We always love to see one of our creations on the finger that it was destined for, and yours looks truly stunning, we are sure that you will cherish it always. We are delighted that your experience shopping with us was pleasurable. With warm wishes Kristina Customer Care

Posted 4 years ago

“One of the urns I purchased was never delivered but the company was very happy to send another which was delivered the next day. In spite of the mix up, I'm overall impressed with how they sorted the problem and happy with the urns I recieved.”

Helpful Report

Posted 4 years ago

Dear Kirsty, We apologise, again, that one of your chosen urns did not arrive, but we are pleased that you were totally happy with the way in which we resolved the problem. We are delighted that you are happy with your urns and hope that they will bring you comfort knowing that your loved one rests peacefully in this lovely place. With warm wishes Kristina Customer Care

Posted 4 years ago

“A wonderful service”

Helpful Report

Posted 4 years ago

Dear Yvonne, Thank you for your positive comments, we are very pleased that you have been totally happy with our service. We aim to provide a caring and efficient service and to create amazing products so we are delighted that your experience with us was a pleasant one. With warm wishes Kristina Customer Care

Posted 4 years ago

“I am very pleased with the way everything was handled. Thank you for my lovely ring.”

Helpful Report

Posted 4 years ago

Dear Kathleen, Thank you so much for leaving us your review, and we are delighted that you are totally happy with the bespoke memorial ring that we crafted to your specifications and with our service. We are sure that having your loved one close by will fill your heart with peace and bring you comfort. With warm wishes Kristina Customer Care

Posted 4 years ago

“As soon as my order was processed, i soon recieved my prepaid envelope to send back the ashes. My earings are lovely, and were well presented.”

Helpful Report

Posted 4 years ago

Dear Karen, We are delighted that you were happy with our service and that you have awarded our company a five-star rating, thank you so much. We are sure that your lovely earrings will be worn with love and cherished forever and we are very pleased that you noted the care that we put into packaging them. With best wishes Kristina Customer Care

Posted 4 years ago

“Easy to order and love my new ring, the detail and finish is perfect.”

Cherished Urns 5 star review on 4th July 2021

Helpful Report

Posted 4 years ago

Dear Nina, Thank you for leaving us your review and for sharing the photo of your gorgeous memorial ring, it is stunning, and we are sure that you will find comfort wearing it and having your loved one close. We are very pleased that you found our website easy to use as we do our best to make the whole process swift and stress-free. With warm wishes Kristina Customer Care

Posted 4 years ago

Cherished Urns is rated 4.9 based on 4,971 reviews