Cherished Urns Reviews

Name: Cherished Urns
Address: Penstraze Business Centre Truro Cornwall, Truro
Rating: 4.90

4.9 Rating 4,971 Reviews

98 %

of reviewers recommend Cherished Urns

4.9

Based on 4,971 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Cherished Urns:

Cherished Urns is proud home of a team of highly talented artisans and craftsmen. With years of experience in metalwork and jewellery, our team applies the very best care, attention, and skill, to each and every urn we craft.

The combined skills of our team members allow us to offer the highest standard of product to our customers.

All our urns and memorial jewellery are carefully designed by us, and then skilfully produced by our team of expert craftsmen.

Visit Website

Phone:

01872 487101

Email:

hello@cherished-urns.co.uk

Location:

Penstraze Business Centre Truro Cornwall
Truro
TR4 8PN

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Cherished Urns 5 star review on 4th February 2025

1447

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very pleased with the service at Cherished Urns. I ordered two pendants they were both smaller than I expected them to be though very pretty. The chains were very short which I was disappointed with and when I asked to exchange them I was told that I would get a £15 discount off a new chain that would cost over £60. I would rather have been given the option of choosing the preferred length of chain at the beginning of my purchase though overall I thought Cherished Urns to be a good company.”

Cherished Urns 4 star review on 4th July 2021

Helpful Report

Posted 4 years ago

Dear E Paine, Thank you for leaving your review and for sharing the photo of your special pendant. We apologise that you were expecting both your pendants to be larger, but the dimensions of all of our products do appear on the website and in the catalogue, we're so sorry you missed them. We have taken on board your comments regarding offering different chain lengths with the initial order, thanks for your input. With best wishes Kristina Customer Care

Posted 4 years ago

“Prompt and personal service. My memorial ring containing my Nan and Grandad’s ashes is stunning. I received a call to clarify details when I had mixed them up. I would definitely recommend x”

Helpful Report

Posted 4 years ago

Dear Angela, We are so pleased that our friendly customer service team were able to sort out the mix-up and now your nan and grandad are accompanying you in this lovely ring. Many thanks for your review and for recommending our company, we are most grateful. With warm wishes Kristina Customer Care

Posted 4 years ago

“I was very pleased with the product and also the service. I was also very pleased with the communication over every step of my order.”

Helpful Report

Posted 4 years ago

Dear Ian, We are pleased that our regular updates during the processing of your order were helpful and that you have been totally happy with our service and with the finished product. Many thanks for leaving us your review, it is greatly appreciated. With warm wishes Kristina Customer Care

Posted 4 years ago

“The service was outstanding and even changed my delivery address at last minute. My ring is absolutely lovely and my husband is with me all the time. I can’t recommend Cherished Urns enough.”

Helpful Report

Posted 4 years ago

Dear Lindsay, We are so pleased that you have been totally satisfied with our service and that our amazing team were able to cope with your last-minute change of address. We try to make everything as stress-free and simple as possible and we are so pleased that you trusted us to create this very special ring so your husband is with you again, We are sure that you will find comfort wearing it and will cherish it forever. Thank you so much for leaving us your lovely review and for recommending our service. With warm wishes Kristina Customer Care

Posted 4 years ago

“Very pleased with the small scattering container. Clear instructions and good fast delivery.”

Helpful Report

Posted 4 years ago

Dear Carole, We are very pleased that you found a suitable scattering tube to meet your needs and we hope that it contributes to a calm and dignified last farewell. The special push in top makes the tube easy to open at the appropriate moment and as it is decomposable it can be reused or recycled. Many thanks for taking the time to leave us a review. With warm wishes Kristina Customer Care

Posted 4 years ago

“i am pleased with the urns i bought from you they are lovely. speedy delivery.”

Helpful Report

Posted 4 years ago

Dear Georgina, We are happy that you were able to encounter urns worthy to hold the precious ashes of your loved one on our website and that we were able to get them to you quickly. We try to make everything as quick and simple as possible to make things a little easier at this sad time. Thank you for your review, we very much appreciate it. With best wishes Kristina Customer Care

Posted 4 years ago

“Beautiful ring, I absolutely adore it. Thank you”

Helpful Report

Posted 4 years ago

Dear satisfied customer, Thank you so much for leaving us your review, we greatly appreciate it and we are so pleased that you adore the special ring that we crafted for you with much care and respect. We hope that you will wear it with pride and love and that you will cherish it always. With best wishes Kristina Customer Care

Posted 4 years ago

“Very happy with my order beautifully presented ordered on the Sunday and arrived on the Monday very impressed happy customer”

Helpful Report

Posted 4 years ago

Dear Dennis, We are so pleased that you were able to find an urn worthy to hold the precious ashes of your loved one from the selection that we offer and we hope that its loveliness will bring you comfort at this sad time. Many thanks for your positive review and five-star rating of our company, it means so much to us as we do our best to offer a swift and sensitive service. With best wishes Kristina Customer Care

Posted 4 years ago

“I ordered on Monday and received on Tuesday ,I'm very happy with the urn and now have my loved one home with me I was quoted 4 months plus from another company and was sick of waiting ,so WELL done to cherished urns also it is beautifully packed .”

Helpful Report

Posted 4 years ago

Dear satisfied customer, We are so pleased that we were able to get your chosen urn to you quickly. We do our best to offer a wide selection of quality urns and to ship them promptly and well packaged to try and make things a little bit easier at this sad time. Many thanks for your review, we very much appreciate your positive comments. With warm wishes Kristina Customer Care

Posted 4 years ago

“Excellent company to deal with. The whole process is simple and quick, and I wouldn't entrust my beloved ashes with anyone else. They was treated with respect and dignity through out, and my items are beautiful. Thank you so much.”

Cherished Urns 5 star review on 1st July 2021

Helpful Report

Posted 4 years ago

Dear Janet, Thank you so much for trusting us to create these very special pieces of jewellery for you and for leaving us such a nice review. We are delighted that you felt confident that your ashes were treated with the utmost respect and dignity and that you are entirely happy with the results. Thank you also for sharing the photo of your lovely locket and we are sure that wearing it will bring you comfort knowing that your loved one rests close to your heart. With warm wishes Kristina Customer Care

Posted 4 years ago

“I received my ring today and it is stunning .. i love it so much .. my dear dad will always be with me now. Customer service is fantastic and they go above and beyond with anything. Delivery was fast and able to track it.”

Cherished Urns 5 star review on 29th June 2021

Helpful Report

Posted 4 years ago

Dear Sharon, We are so pleased that have been able to reunite you with your dad through this lovely ring and we hope that when you wear it you will feel his love enveloping you still. Thank you so much for taking the time to send us your review, and for sharing the lovely photo. Your ring looks stunning and we are sure you will wear it with love and cherish it always. With best wishes Kristina Customer Care

Posted 4 years ago

“The service was first class, ordering process was quick and easy. Kept fully aware of the process.”

Helpful Report

Posted 4 years ago

Dear Ian, Thank you so much for your positive review and for sharing the photo of the bespoke ring that you asked us to create for you. We love to see our creation on the finger that it was destined for, and yours looks really impressive. We are sure that you will wear it with pride in loving memory of some very special. With best wishes Kristina Customer Care

Posted 4 years ago

“Just as described. Beautifully hand painted urn for our loved one. Extremely pleased with the service as well. Thank you!”

Helpful Report

Posted 4 years ago

Dear satisfied customer, We are so pleased that you were able to din an urn worthy to hold the precious ashes of your loved one from those we offer on our website. We hope that its loveliness will bring you comfort knowing t that they rest peacefully in this special place. With warm wishes Kristina Customer Care

Posted 4 years ago

“I wanted a piece to keep close to me, was so nervous to send our daughters ashes off, however they contacted me throughout the entire process and kept me updated and informed and answered any question I had. The final piece is absolutely beautiful.”

Cherished Urns 5 star review on 28th June 2021

Helpful Report

Posted 4 years ago

Dear satisfied customer, Thank you so much for your heartfelt review and for sharing the lovely photo of the glass pendant that you selected with the star and moon elements within. We know that sending precious ashes through the post can be worrying so we try to make everything as swift and stress-free as possible with regular updates and attentive customer care. We are sure that having your daughter close by is bringing you comfort and helping you through this sad time. With warm wishes Kristina Customer Care

Posted 4 years ago

“beautiful jewellery, great order updates and delivery time, packaged with care and just a great company. would recommend to anyone looking for a special memorial piece.”

Helpful Report

Posted 4 years ago

Dear satisfied customer, We are most grateful for your lovely review and happy that you have been totally content with our service and also with the bespoke pendant that we crafted for you with much care, love, and respect. We are glad that you found our regular updates throughout the crafting process to be helpful and we very much appreciate your recommendation. With kind regards Kristina Customer Care

Posted 4 years ago

“Had my beautiful ring back I'min love with it so precious will be a returning customer without a doubt service was thoughtful and dignified and very quick ❤”

Helpful Report

Posted 4 years ago

Dear Melanie, Many thanks for your positive review and five-star rating of our company. We are delighted that you totally love your special ring and we look forward to creating more bespoke pieces of jewellery for you in the future. With warm wishes Kristina Customer Care

Posted 4 years ago

“The service that I received was outstanding, the pendant was beautiful though a lot smaller than it looked in the book. The chain was very short almost like a child’s and as there wasn’t an option initially to change it, on my query of asking for a longer chain; I was told that I could receive a discount of £15 for the chain and pay up to £60 for a longer length. Which I declined so I am a tad disappointed as I purchased 2 pendants at the same time.”

Helpful Report

Posted 4 years ago

Dear Enid, We're delighted to hear that you were completely happy with our service, but saddened that the pendant and its chain did not entirely live up to your expectations. We do our best to fairly represent all of our products on our website and catalogue, and we also include the dimensions. The pendants come with a simple, standard length of chain, but we do offer upgrades to allow you to choose from different styles and lengths. We hope, that nonetheless you will love and cherish both of your bespoke pendants which we crafted for you with much care and respect. With warm wishes Kristina Customer Care

Posted 4 years ago

“Beautiful piece of jewellery which I will cherish. Fits perfectly! ❤️Beautifully packaged, great communication throughout and a speedy delivery despite the pandemic. I will definitely recommend.”

Helpful Report

Posted 4 years ago

Dear Linda, Thank you also for your review of our company and for giving us your recommendation. We are so pleased that your Waves ring fits perfectly and that you are completely happy with it. We are also glad that you appreciate the attention that we put into the packaging and into the creation of your very special ring. With best wishes Kristina Customer Care

Posted 4 years ago

“The products are beautiful and have no issues with the overall service however the original order did not arrive and when reordered only sent out a part of the order. The issues were sorted out relatively quickly with a few emails. The ring is lovely and am very pleased generally. I would definitely recommend.”

Helpful Report

Posted 4 years ago

Dear Elizabeth, We are so pleased that you are happy with the very special ring that we created for you and we very much appreciate your review and your recommendation. We apologise again for the confusion with your order, as we do our best to make everything as smooth and straightforward as possible. However, we are pleased that our team were able to sort out the problem quickly as providing exceptional and caring customer service is very important to us. With warm wishes Kristina Customer Care

Posted 4 years ago

“A huge thank you to cherished urns for the beautiful rings we received to remember our loved one. So happy with the service, product and how quickly it was all completed. Would highly recommend and use again in the future.”

Cherished Urns 5 star review on 25th June 2021

Helpful Report

Posted 4 years ago

Dear Natalie, Thank you so much for your lovely review and for sharing the photo of the special ring that we recently crafted for you. We always love to see our creation on the finger that it was destined for and yours looks really lovely, we are sure that you will wear it with love and cherish to always. With warm wishes Kristina Customer Care

Posted 4 years ago

Cherished Urns is rated 4.9 based on 4,971 reviews