CheerfulSoles Reviews

Name: CheerfulSoles
Rating: 4.89

4.9 Rating 1,294 Reviews

98 %

of reviewers recommend CheerfulSoles

Company Reviews

Metrics

4.9

Based on 1,294 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

CheerfulSoles 5 star review on 24th June 2025

293

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Helpful on telephone. Good suggestion regarding a suitable make of shoe for my orthotics.”

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Posted 1 year ago

Thanks for taking the time to leave a review for us. I'm pleased that the Waldlaufer H Sonja worked well with your orthotics. Kind Regards, Jo Cheerful Soles

Posted 1 year ago

“I've been buying my Alegrias from cheerful soles for about 8 years I think! They are a great company. I started wearing Alegria shoes to ease my plantar fasciitis but they soon became a regular staple in my wardrobe and I often get compliments as some are quite funky uppers. I no longer have PF but I won't stop wearing them as they are so comfy and lovely designs. Thank you Jo and Kate, great service and great quality...always a winner in my eyes.”

CheerfulSoles 5 star review on 9th January 2024

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Posted 1 year ago

Ah thanks Kathryn. It's always a pleasure and thank you for taking the time to leave a review for us. We'll be getting some more styles in for Spring 24 soon. Kind Regards, Jo - Cheerful Soles

Posted 1 year ago

“Very efficient service. Deals quickly with my enquiry. Had to return one pair as too small, refund received instantly thank you”

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Posted 1 year ago

Hi Karl. Thanks for taking the time to leave a review for us. We always process our returns and refunds straight away. It's great to hear that one of the pairs of Waldlaufer Holly Walking shoes were good for you. Kind Regards, Jo - Cheerful Soles

Posted 1 year ago

“Excellent helpful service following an exchange for larger sized boots. Very pleased with my purchase thank you Kate”

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Posted 1 year ago

Ah, thanks for taking the time to leave a review. Kind Regards Jo- Cheerful Soles

Posted 1 year ago

“Great customer service . Shoes arrived quickly but unfortunately a little tight in the fit so had to return. Prompt refund with pleasant confirmation email.”

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Posted 1 year ago

Thanks for taking the time to leave a review for us Maria. We always process returns as soon as items arrive back at Cheerful Soles. Kind Regards, Jo - Cheerful Soles

Posted 1 year ago

“Excellent service.”

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Posted 1 year ago

Thank you for taking the time to leave a review for us. Kind Regards, Jo -Cheerful Soles

Posted 1 year ago

“I have been using Joya Mary Jane for the last few years. Comfortable shoes. Lucky to have the last pair Timely delivered goods”

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Posted 1 year ago

Ha Ha, yes - you did get the last pair ever of the Jane style. The Audrey is now the current Joya Mary Jane Shoe. Thanks for taking the time to leave a review. Kind Regards, Jo - Cheerful Soles

Posted 1 year ago

“Most comfortable shoes ever. The osteo arthritis in my big toe was so painful along with my knee now I can walk twice as far without significant pain. Lovely shoes that look fashionable.”

CheerfulSoles 5 star review on 16th December 2023

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Posted 1 year ago

Ah, that's lovely to hear Sarah. The mild front rocker will help with the stiffness to your big toe joints and also help to alleviate the pressure to your knees from every day walking on hard surfaces. Thanks for taking the time to leave a review for us. Kind Regards, Jo - Cheerful soles

Posted 1 year ago

“Good quality shoes delivered on time”

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Posted 2 years ago

Thanks for taking the time to leave a review for us. Kind Regards, Jo - Cheerful Soles

Posted 1 year ago

“Friendly, efficient and speedy service. My Joya trainers provide the level of underfoot support I need but look smart. Worth ever penny.”

CheerfulSoles 5 star review on 11th December 2023

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Posted 2 years ago

“Excellent service. Kept up to date re delivery. Seamless exchange (to change size). Thank you.”

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Posted 2 years ago

Thanks Claire. I'm pleased to know that the 1/2 size below worked for your in the Joya Montana Walking Boots. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

“Excellent shoes. Excellent service”

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Posted 2 years ago

Thank you for taking the time to leave a review for us. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

“Gorgeous boots. Good fit, really comfy. Lovely leather too. Very happy with them. Fast delivery, arrived well packed”

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Posted 2 years ago

Thanks for the review Margaret. I love the Panama Jack Felia boots too! Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

“Order was processed swiftly and efficiently and the goods arrived in very good time. Thank you. 👍”

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Posted 2 years ago

Thanks Ian. I hope that you like your new Joya Cancun shoes. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

“Very easy transaction, very comfortable boots.”

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Posted 2 years ago

HI Fiona. Thanks for taking the time to leave a review for us. I'm please you like your new Waldlaufer H Sonja Boots. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

“I would have love to keep all three pairs of the shoes you sent me , but needed a 43 in the black Mary Jane shoe - the 42 was sadly just a tad too short.”

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Posted 2 years ago

Ah, thank you Sheila. Sorry to hear that we didn't have an exchange available for you. Glad you were happy with the slippers and Classis Clogs though. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

“1st class all delivered as per web site.”

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Posted 2 years ago

Thanks for the review David. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

“Very good service”

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Posted 2 years ago

Hi Carol. Thanks for the revie. I hope that you like your new Mephisto Allrounder walking shoes. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

“Ordered shoes on Friday afternoon from Yorkshire delivered Saturday morning to belfast.Well impressed.”

CheerfulSoles 5 star review on 20th November 2023

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Posted 2 years ago

Thanks Dominic. That was fast! I hope that you are must as impressed with you new Alegria Shoes. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

“The service from Cheerful is always exceptional. The staff are very friendly, stock brilliant and website easy to navigate. My order was delivered 4 days after ordering, free delivery from Evri. My daughter and I have been ordering our Alegria shoes, boots and slippers from Cheerful Soles for several years and have always been pleased with the service.”

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Posted 2 years ago

Ah thanks Krista, it was lovely to speak with you the other day. Thanks for your continued custom which as a small business is greatly appreciated. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

CheerfulSoles is rated 4.9 based on 1,294 reviews