CheerfulSoles Reviews

Name: CheerfulSoles
Rating: 4.89

4.9 Rating 1,261 Reviews

98 %

of reviewers recommend CheerfulSoles

Company Reviews

Metrics

4.9

Based on 1,261 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

CheerfulSoles 5 star review on 1st July 2025

294

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very comfortable boots arrived within a week”

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Posted 2 years ago

Thanks for taking the time to leave a review Katherine. It's great to hear that you like your new Waldlaufer Holly Tex Boots. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

“I’m delighted with my shoes which are exactly what I’d expected. I was a little anxious prior to arrival as the delivery company you use doesn’t have a great reputation for accuracy. However, mine arrived on time and to my address.”

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Posted 2 years ago

Thanks for the review Lindsey. It's good to hear that the delivery went smoothly, though I am sorry to know that this is not always the case. We do also offer Royal Mail 1st class delivery. Kind Regards, Jo Cheerful Soles

Posted 2 years ago

“I never give five stars so these four mean that my experience with Cheerful Soles was very good. A question I had was quickly and effectively answered, the item arrived in a very timely manner and my refund was applied in what seemed like record time. My only quibble was that I had to pay for return shipping but that is clearly stated on the site and it's only that so many places offer free returns that this seemed a little out of step (pun acknowledged). I have no trouble recommending them to anyone.”

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Posted 2 years ago

Thanks for taking the time to leave a review for us. I'm sorry that the shoes weren't quite right for you. We always process our refunds as soon as we receive the return. We are a small business and although we don't offer free returns, we do offer free UK delivery on all our orders. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

“Speedy service and great price.”

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Posted 2 years ago

Thank you for the review Joanne, I hope that you like your new Waldlaufer Shoes. Kind Regards, Jo

Posted 2 years ago

“Comfortable”

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Posted 2 years ago

Thank you for taking the time to review our service. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

“Good fit and comfortable”

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Posted 3 years ago

Thanks for the review Lynne. Great to hear that your new Joya Rocker Sole Trainers are a good fit. Kind Regards, Jo - Cheerful Soles

Posted 3 years ago

“I'm pleased with my sandals and the experience from cheerful soles but unfortunately not with the delivery person which I know may not be anything to do with cheerful soles. I requested the sandals to be left in my front porch but they were just chucked over my back fence. The delivery person didn't know if there was anything fragile in the package. Of course the sandals were not damaged but it's the principal.”

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Posted 3 years ago

Thank you for taking the time to leave a review for us. I am so sorry to hear that the delivery service was so poor, this is not what we have come to expect from our delivery partner and we will feed this back to them. It's great to hear that you are happy with your new Joya sandals. Kind Regards, Jo - Cheerful Soles

Posted 3 years ago

“Shoes I ordered fitted very well and I am pleased with them. I know it said to allow 7 days for delivery it was a long wait as it took 7 days and didn’t get many updates on the tracking until an hour before they were actually delivered which was lucky I was home. Other couriers usually let you know the day before delivery so at least you are aware. Maybe need to use quicker couriers that message the customer more frequently”

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Posted 3 years ago

Hello Kim. I'm pleased to hear that you got your new shoes and that you are happy with them. Sorry that you felt that you didn't get enough updates. We do always supply customers with the tracking number so that you are able to see where they are at all times. Kind Regards, Jo - Cheerful Soles

Posted 3 years ago

“Delivery on time .Well packed .Shoes fitted well”

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Posted 3 years ago

Thanks John, I'm pleased to hear you like your new Joya Shoes. Kind Regards, Jo - Cheerful Soles

Posted 3 years ago

“Great boots and lovely and warm. My only concern is the Velcro closing can't get it tight enough and I just wonder how long the Velcro will last.”

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Posted 3 years ago

Thanks for the review Glynis. We haven't had any issues with the velcro on the Panama Jack boots which you bought. If you feel that you would like to be able to make them tighter, any good shoe repairer should be able to add more velcro for you. Kind Regards, Jo - Cheerful Soles

Posted 3 years ago

“Shoes arrived within stated time and no hassle. They were very expensive!”

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Posted 3 years ago

Thank you for taking the time to leave a review Brian. I am sure that you will find your new Joya Shoes very comfortable, though I do appreciate that they are not cheap. Kind Regards - Jo, Cheerful Soles

Posted 3 years ago

“Shoes excellent ordering easy”

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Posted 3 years ago

Thanks for the review, Tracy. I'm pleased to hear that you like your new Joya Shoes. Kind Regards, Jo - Cheerful Soles

Posted 3 years ago

“I bought a red shoe for my wife. Unfortunately, it turns out to be mat red.”

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Posted 3 years ago

Hello Abdulnaser, I'm sorry if you were disappointed with the shoes you bought. The Joya Jasmine is made from Nubuck suede leather, as stated in the product description. This will always have a mat appearance due to the nature of the leather. You can always return them for a refund, following our returns policy which you can see here. https://www.cheerfulsoles.co.uk/delivery-returns

Posted 3 years ago

“Fab shoes. V comfy. Though a little wide but, this is not a problem as I wear slightly thicker socks.”

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Posted 3 years ago

Thanks for the review Elizabeth. The Alegria range is a little wider than you would normally find on the high street. I'm Pleased to hear that you are happy with them. Kind Regards, Jo - Cheerful Soles

Posted 3 years ago

“Got my order within the timeframe promised”

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Posted 3 years ago

That's great to hear Joan. I hope that you like your new Alegria shoes. Kind Regards, Jo - Cheerful Soles

Posted 3 years ago

“Still getting use to it. Not as wide as I expected but hopefully it will stretch with time.”

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Posted 3 years ago

Thanks Sudha, Most leather shoes will give over time. Hopefully these will get more comfortable for you. We do offer a free UK exchange service where full price items can be exchanged for a size up or down if needed. Kind Regards, Jo - Cheerful Soles

Posted 3 years ago

“Very comfy, look good.”

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Posted 4 years ago

Thank you for taking the time to leave a review for us. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“As an overseas buyer, I am unable to have a face to face interaction with the Sales staff. Hence, I am appreciative of the quick response from your team, as we are on different time zones. A lady named Kate addressed my questions very quickly. It helped and give me confidence in pursue my buy. Hope your company continues to post the sale items as the lower price helps to compensate the shipping cost that I have to pay.”

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Posted 4 years ago

Thanks Bee, we always get back to customers as soon as possible and we will continue to post sales items at the same price as our full price shoes. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“Arrived quickly and website is user friendly”

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Posted 4 years ago

Thank you! Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“The shoes are comfortable”

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Posted 4 years ago

Thank you for leaving a review. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

CheerfulSoles is rated 4.9 based on 1,261 reviews