Charterhouse Aquatics Reviews

Name: Charterhouse Aquatics
Address: Unit 14 Merchant Drive, Mead Lane, Hertford, Hertfordshire
Rating: 4.82

4.8 Rating 1,711 Reviews

95 %

of reviewers recommend Charterhouse Aquatics

4.8

Based on 1,711 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Charterhouse Aquatics 5 star review on 19th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“Another great order from Charterhouse, quick delivery and good prices”

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Posted 1 month ago

“Super fast delivery, good prices and fantastic phone support and advice.”

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Posted 1 month ago

“Helpful staff. Great service.”

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Posted 1 month ago

“Helpful and swift. What more could you want? Our new filter works really well and is just what we want.”

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Posted 1 month ago

“Fantastic service. I ordered my red sea max nano xxl from here along with the max nano g2 pro kit and other items. The service they provide is fantastic. Great communication. Was delivered when they said it would be. I wont use anywhere else apart from these guys”

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Posted 1 month ago

“Excellant products and good value for money.”

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Posted 1 month ago

“Great selection of goods and really accessible prices. Fast shipping, all packed well. Easily trackable on the SHOP app.”

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Posted 1 month ago

“Very good online service. Easy to navigate website and great delivery time. Good selection of stock”

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Posted 1 month ago

“Very easy to order online and collect from Hertford. The advice given in the shop is always very good and helpful”

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Posted 1 month ago

“Always seem to have exactly what i want at the best prices available, plus customer service is always really quick with responding to questions about products.”

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Posted 1 month ago

“Fantastic delivery quickly from order”

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Posted 1 month ago

“Excellent service would highly recommend”

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Posted 1 month ago

“The website was easy to navigate and find the product I required. I choose the postage option and as promised it arrived safely at the time agreed. I will use them again for dry goods.”

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Posted 1 month ago

“Products were price matched and delivered quickly”

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Posted 1 month ago

“Still my top shop aquatic shop”

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Posted 1 month ago

“My order was packaged perfectly as I ordered a reef mat 250 so I large item It was delivered very quickly so this was brilliant for me as really needed this item I would highly recommend this company Very helpful 5* from me I have since ordered another item as I can not fault this company”

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Posted 1 month ago

“Dealt with charterhouse-aquatics.com on numerous occasions and the prices are always very competitive the products ordered arrived very quickly and the one occasion my order was damaged in transit they resolved the issue swiftly and above my expectations would happily recommend”

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Posted 1 month ago

“Process was smooth from start to finish tank arrived early on the day expected by Pallet. Tank much heavier than expected had to get help to bring it indoors. Tank redsea max nano g2 Xxl. Cabinet was a nightmare to put together but that's not Charterhouse proplem. I think I use white glove service next time. But overall happy with my experience.”

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Posted 1 month ago

“Amazing website. Very accommodating customer service and fast delivery”

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Posted 1 month ago

“I have been buying from Charterhouse for many years and always seen how good their customer service is. I have also experience this and they will either reply by email or by phone if its a complex answer/question. Charterhouse are my main supplier for items and will continue to use them whilst I keep marine.”

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Posted 1 month ago

Charterhouse Aquatics is rated 4.8 based on 1,711 reviews