Charterhouse Aquatics Reviews

Name: Charterhouse Aquatics
Address: Unit 14 Merchant Drive, Mead Lane, Hertford, Hertfordshire
Rating: 4.79

4.8 Rating 884 Reviews

94 %

of reviewers recommend Charterhouse Aquatics

4.8

Based on 884 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I write the same thing over and over.Usual service ordered and delivered on time no problems whatsoever”

Helpful Report

Posted 2 months ago

“Great service - Need a cheaper way to get stuff shipped to Northern Ireland. Perhaps royal mail could facilate this as its cheaper to buy through other vendors at the moment but not my preferred option. Would be 5 with cheaper shipping to northern ireland.”

Helpful Report

Posted 2 months ago

“Never lets you down, great company with great prices.”

Helpful Report

Posted 2 months ago

“Excellent service as always but new website is very poor imo, I much prefer the old one, easier to find things. If it's not broken don't fix it.”

Helpful Report

Posted 2 months ago

“Website was easy to navigate and items arrived in time stated.”

Helpful Report

Posted 2 months ago

“Great company and always deliver fantastic service. Shame that DPD couldn’t deliver to the same standards however Charterhouse have resolved the issue. Thank you”

Helpful Report

Posted 2 months ago

“Very experiences and knowlegible staff. Great products, competitive pricing and fast shipping - what more could you want.”

Helpful Report

Posted 2 months ago

“Arrived quickly, well packed”

Helpful Report

Posted 2 months ago

“Still waiting for my 1-2 day delivery 9 days after it was despatched”

Helpful Report

Posted 2 months ago

“Always have to phone to request invoice for orders. Order details on your website is not sufficient”

Helpful Report

Posted 2 months ago

“Delivery is excellent, customer service is always very good. Prices always the best with price match”

Helpful Report

Posted 2 months ago

“Purchased some life rock which arrived broken. Sent two messages concerning condition of item on arrival and inadequate packing. Also asked question concerning product being dry so concerned item not as described and potentially useless. No response has been received…..”

Helpful Report

Posted 2 months ago

“Very reliable company used many times always fast delivery”

Helpful Report

Posted 2 months ago

“usually good but lately always something out of stock and wont deliver until all items in stock taking weeks for orders to be delivered not good !!!”

Helpful Report

Posted 2 months ago

“The price promise is 100% correct. I checked all over the internet for a cheaper price for the Ciano 20 with Light and Charterhouse were at least £25 cheaper!!! I thought they were going to send me the one without the light, BUT nope it was the one with the light as ordered. Packaging was superb sent by a named courier. Couldnt be happier and the Ciano 20 is an ideal tank for growing out babies the reason I purchased it for, or just a small desktop tank. Superb Great Awesome etc etc thank you Charterhouse”

Helpful Report

Posted 2 months ago

“A good service”

Helpful Report

Posted 2 months ago

“After changing my delivery date to a day when I was away visiting family over the Easter Bank Holiday weekend I amended my delivery notes to be dropped off at my next door neighbours. When I got back he told me it hadn’t been delivered so I checked the delivery tracking website & saw that it was left on my driveway behind a car all weekend in the rain. The box was sodden but thankfully the contents were plastic bottles, however I was less than impressed. This is the second delivery that has been botched recently as on another occasion I paid for next day delivery that didn’t arrive until days later. After using Charterhouse religiously for mail order I’m thinking of trying other outlets, which is disappointing.”

Helpful Report

Posted 2 months ago

“Great selection of products, new website taking a bit of getting used to. Delivery quick and competitive prices.”

Helpful Report

Posted 2 months ago

“In the nicest way possible, I filled my basket and paid for all items to then be told 2 days later 5 out of the 6 plants were unavailable and a refund takes upto 10 days . That’s not very good, if unsure of stock a stock check should b done prior to taking money”

Helpful Report

Posted 2 months ago

“Thay r good”

Helpful Report

Posted 2 months ago

Charterhouse Aquatics is rated 4.8 based on 884 reviews