Charterhouse Aquatics Reviews

Name: Charterhouse Aquatics
Address: Unit 14 Merchant Drive, Mead Lane, Hertford, Hertfordshire
Rating: 4.79

4.8 Rating 1,173 Reviews

94 %

of reviewers recommend Charterhouse Aquatics

4.8

Based on 1,173 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Charterhouse Aquatics 5 star review on 13th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All ways very knowledgeable and helpful”

Helpful Report

Posted 1 month ago

“Everything goes reasonably well but preferred DPD as delivery company who offer more predicability with the actual drop off of goods.”

Helpful Report

Posted 1 month ago

“I've consistently relied on this site and have never encountered any issues. Whenever I've reached out with questions, they've responded promptly and have been incredibly helpful!”

Helpful Report

Posted 1 month ago

“Great stock. Super fast delivery. Great customer service. Highly recommended”

Helpful Report

Posted 1 month ago

“Great service, fast delivery”

Helpful Report

Posted 1 month ago

“Have used Charterhouse on and off for a while now , going to make them my go to from now on , great selection of products and fast and efficient delivery, keep up the good work.”

Helpful Report

Posted 1 month ago

“They have most items I look for well rapped up and are quick with posting and delivery.”

Helpful Report

Posted 1 month ago

“Excellent service, enjoy the free delivery when you spend over £50 😀”

Helpful Report

Posted 1 month ago

“Great service, best online fish shop by far”

Helpful Report

Posted 1 month ago

“Has such a huge range of items and in stock. Delivery is all ways fast and the customer service is superb so make dealing with them a delight sometimes things can go wrong that’s the test of a business is how they do when something goes wrong is how they put it right 100% listen to and resolve thanks guys top stuff.”

Helpful Report

Posted 1 month ago

“Great sevice, quick delivery, many thanks.”

Helpful Report

Posted 1 month ago

“The product arrived very quickly but, unfortunately, the sunny weather boosted the duckweed growth and it's away. Need to wait till next spring to get a jump on this menace.”

Helpful Report

Posted 1 month ago

“Parcel delivered quickly.”

Helpful Report

Posted 1 month ago

“As usual my order arrived in good time and was exactly as described, itwaswel, packed and did just the job I needed it for. I will buy t.his product again and will certainly buy from Charterhouse in the future.”

Helpful Report

Posted 1 month ago

“Excellent items as usual and arrived promptly. I always find every need on Charterhouse Aquatics with no need to look elsewhere. On the odd occasion when I have had a query I have found the staff on the end of the phone very helpful. I shall certainly use this company again. Excellent service.”

Helpful Report

Posted 1 month ago

“I had a slight issue with the initial delivery as I didn’t see the option for next day delivery. The support I received and the immediate delivery of a replacement was fantastic. Thank you”

Helpful Report

Posted 1 month ago

“Nice to deal with a company that values it's customers will happily purchase from again”

Helpful Report

Posted 1 month ago

“Excellent communication and really informative on live stock”

Helpful Report

Posted 1 month ago

“Always helpful had a delay with my parcel and they got me a order sent straight out”

Helpful Report

Posted 1 month ago

“No problem with the company”

Helpful Report

Posted 1 month ago

Charterhouse Aquatics is rated 4.8 based on 1,173 reviews