Charterhouse Aquatics Reviews

Name: Charterhouse Aquatics
Address: Unit 14 Merchant Drive, Mead Lane, Hertford, Hertfordshire
Rating: 4.79

4.8 Rating 884 Reviews

94 %

of reviewers recommend Charterhouse Aquatics

4.8

Based on 884 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Anonymous

Anonymous // 01/01/2019

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“Very pleased with delivery ...extremely swift . Well packaged and a good price.”

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Posted 1 month ago

“What makes this store my number 1, they are very helpful and knowledgeable on the phone line option 3. I always try and buy all my reefing gear from them.”

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Posted 1 month ago

“Ordered a week ago paid for next day delivery but still not received”

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Posted 1 month ago

“Charterhouse are really good the delivery was quick, prices are good and is pretty easy to find what you need. A couple of issues with my most recent order though. 1) One of the lights i ordered had clearly been returned recently, not an issue in itself (as long as it works, still under warrenty etc) but the packing slip with the original purchasers details was still in the box! The product had clearly not been checked prperly when it was returned. 2) The Hybrid mount, i ordered the pictures are misleading as you only get 1 set of arms to attach the lights to, (i knew the lights were not included). S to get what it shows in thepicture you need to order a rail and a second hybrid mount kit.”

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Posted 1 month ago

“A great product purchased at a competitive price. Charterhouse Aquatics dispatched my item promptly and provided regular delivery updates during transit. The item was received well packed and on time. A very happy customer.”

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Posted 1 month ago

“Good price, quick delivery - thanks”

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Posted 1 month ago

“First class service”

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Posted 1 month ago

“Ordered from here a few times and always been spot on, fast delivery and never any issues”

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Posted 2 months ago

“Very prompt delivery. Exceptional service”

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Posted 2 months ago

“I find this the best place to get quick delivery of frozen fish foods as I'm no local supplier. It always arrives quickly and still frozen. They have a good range to choose from too.”

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Posted 2 months ago

“Straightforward transaction and excellent speedy service”

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Posted 2 months ago

“Good price delivery excellent Very satisfied”

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Posted 2 months ago

“Excellent place always helpful friendly staff.”

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Posted 2 months ago

“After some years I got back into reefing. I dealt with Charterhouse in the past and always found them incredibly knowledgeable, helpful and professional. Now? Still the same. A great team of experienced people always ready to give advice with service to match.”

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Posted 2 months ago

“The service is alwasy faultless!”

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Posted 2 months ago

“Has been my go-to retailer for aquatics for years, but things have really gone downhill in the last 12 months. They don't seem to know what's in stock and what's not and routinely expect the customer to wait several weeks for dispatch after taking their money. Very poor communication and customer service is not what it used to be. I will be taking my business elsewhere.”