Charterhouse Aquatics Reviews

Name: Charterhouse Aquatics
Address: Unit 14 Merchant Drive, Mead Lane, Hertford, Hertfordshire
Rating: 4.82

4.8 Rating 1,762 Reviews

95 %

of reviewers recommend Charterhouse Aquatics

4.8

Based on 1,762 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Charterhouse Aquatics 5 star review on 19th January 2026

Anonymous

Anonymous // 01/01/2019

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English

“Purchased online with easy to navigate課_. Purchased online with easy to navigate web site.item arrived within 2 days and was notified of estimated arrival time.well packed and a very good quality product.”

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Posted 5 years ago

“Fluval Aquavac+. Great product, Fluval Aquavac +. makes cleaning the gravel and removing water so much quicker and more easy. Love how you can just vac gravel without draing the water. Very good service and fast delivery. Will use again for future products and I will reccomend others :)”

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Posted 5 years ago

“Various purchases. quick, easy, reasonably priced, good products”

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Posted 5 years ago

“service is very good. Date of experience: June 09, 2020”

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Posted 5 years ago

“Excellent service. Excellent service. Email comms were great. Answered a small query I had instantly. Paid 20 pounds for a 1hr time slot. Local firm they used (Kime) were on time, and called me when 10 mins away.”

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Posted 5 years ago

“Everything went smoothly they said it課_. Everything went smoothly they said it would turn up on a specific day and it did it was well rapped will be buying of them again”

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Posted 5 years ago

“Excellent service thank you. Date of experience: December 08, 2020”

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Posted 5 years ago

“Great item and arrived quickly. Great item and arrived quickly. I've used Charterhouse many times in the past and will continue to do so.”

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Posted 5 years ago

“Looks beautiful as a backdrop for colourful fish. Ordered the Eco-complete aquarium substrate, arrived promptly and was the best value for money I could find online. The substrate itself was easy to put in, after several rinses in a bucket, and looks beautiful once the water clears (ours took 2-3 days to fully clear). The tank feels cleaner (there is less ground debris from plants / fish poop) and the fish colours really stand out against the dark substrate. A great product although quite pricey.”

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Posted 5 years ago

“good fast and efficent service. Date of experience: October 08, 2020”

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Posted 5 years ago

“Exactly what i wanted. Exactly what i wanted, arrived ahead of time, really good service. Thanks ?”

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Posted 5 years ago

“Really pleased with the speed of課_. Really pleased with the speed of delivery, one of my bags of live food arrived with all feeders dead, could not use as not sure why they were all dead. My backing poster box had been squashed, however poster still looks good when up. Would order again as reasonable pricing and fast delivery.”

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Posted 5 years ago

“Speedy delivery really impressed with課_. Speedy delivery really impressed with communication and products received Thankyou”

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Posted 5 years ago

“Great prices and really fast service. Date of experience: July 08, 2020”

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Posted 5 years ago

“All good. Goods arrived in good time and as ordered. Thanks”

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Posted 5 years ago

“Fantastic service. Fantastic service posted out the next day, love my new Bubble Magnus QQ perfect for my Red Sea tank .”

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Posted 5 years ago

“Fabulous. Fabulous! Arrived on time, in perfect condition and at a great price! Highly recommend!”

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Posted 5 years ago

“The help I got was Just top Quality. The help I got was Just top Quality, I wasn課ｪt rushed and I Chris gave me all the advice as a novice That I am needed, every time I have called them the advice was 1st class thank you.”

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Posted 5 years ago

“My old aquarium sprang a leak!. My aquarium sprang a leak at the weekend (it was well past it課ｪs sell by date) ordered a new one online from Charterhouse on the Monday and had new one delivered on the Wednesday. Fish safely installed in new home on Thursday. Very pleased with service, delivery and price.”

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Posted 5 years ago

“Multiple issues with couriers but課_. Multiple issues with couriers but Charterhouse were extremely apologetic and got it sorted.”

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Posted 5 years ago

Charterhouse Aquatics is rated 4.8 based on 1,762 reviews