Charterhouse Aquatics Reviews

Name: Charterhouse Aquatics
Address: Unit 14 Merchant Drive, Mead Lane, Hertford, Hertfordshire
Rating: 4.82

4.8 Rating 1,764 Reviews

95 %

of reviewers recommend Charterhouse Aquatics

4.8

Based on 1,764 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Charterhouse Aquatics 5 star review on 19th January 2026

Anonymous

Anonymous // 01/01/2019

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English

“My old aquarium sprang a leak!. My aquarium sprang a leak at the weekend (it was well past it課ｪs sell by date) ordered a new one online from Charterhouse on the Monday and had new one delivered on the Wednesday. Fish safely installed in new home on Thursday. Very pleased with service, delivery and price.”

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Posted 5 years ago

“Multiple issues with couriers but課_. Multiple issues with couriers but Charterhouse were extremely apologetic and got it sorted.”

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Posted 5 years ago

“Excellent quick service. Date of experience: July 07, 2020”

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Posted 5 years ago

“Excellent service. Excellent service even in difficult times.Fish tank is amazing.”

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Posted 5 years ago

“Always good service.. Date of experience: May 07, 2020”

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Posted 5 years ago

“Prompt and efficient. Date of experience: April 07, 2020”

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Posted 5 years ago

“A great website for fish and marine課_. A great website for fish and marine stuff.”

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Posted 5 years ago

“Always excellent service. Always excellent service - you order and it arrives when they say it will no fuss!”

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Posted 5 years ago

“Thankyou for my replacement'it has課_. Thankyou for my replacement'it has brought colour & light back into my Aquarium..and also a very good feature for my Living room,excellent...”

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Posted 5 years ago

“Great service and delivery. Date of experience: November 06, 2020”

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Posted 5 years ago

“Great service very helpful and friendly.. Date of experience: September 06, 2020”

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Posted 5 years ago

“Perfect. as always, good products, good prices, good delivery”

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Posted 5 years ago

“Quick delivery and well packaged. Date of experience: July 06, 2020”

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Posted 5 years ago

“Very professional and excellent service. Easy to use online comunication and ordering systems. Great selection of goods. Selection of a delivery date very welcome. Despatch notification of delivery given. All in all a very professional and excellent service. Thank you!”

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Posted 5 years ago

“Once again fantastic service from Charterhouse. Once again fantastic service from Charterhouse aquatics. probably the only online store that I can 100% trust to have my item to me as quick as possible when I am needing something fast, their communication is second to none from purchasing right through to delivery.”

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Posted 5 years ago

“Delivered on time and as expected.. Date of experience: May 06, 2020”

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Posted 5 years ago

“Great Service... Date of experience: May 06, 2020”

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Posted 5 years ago

“Thank you very much for the fast課_. Thank you very much for the fast delivery.”

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Posted 5 years ago

“quick easy no hassle would recommend. Date of experience: April 06, 2020”

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Posted 5 years ago

“Spot on. Spot on fast delivery”

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Posted 5 years ago

Charterhouse Aquatics is rated 4.8 based on 1,764 reviews