Charterhouse Aquatics Reviews

Name: Charterhouse Aquatics
Address: Unit 14 Merchant Drive, Mead Lane, Hertford, Hertfordshire
Rating: 4.82

4.8 Rating 1,748 Reviews

95 %

of reviewers recommend Charterhouse Aquatics

4.8

Based on 1,748 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Charterhouse Aquatics 5 star review on 19th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“Products are high quality, well packed and deliver is always prompt!”

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Posted 6 months ago

“My go to aquarium supplier. Best prices, best service. Absolutely recommended.”

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Posted 6 months ago

“Fantastic service and always quick to deliver, have shopped here many times for a multitude of different items.”

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Posted 6 months ago

“Excellent service, decent delivery times as always”

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Posted 6 months ago

“Hadn’t used before but all worked seamlessly”

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Posted 6 months ago

“This supplier is always very good - product excellent, service excellent and delivery great. Very quick to process your order - I highly recommend Charterhouse Aquatics - I’ve used them many times now!”

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Posted 6 months ago

“Simple and effective ordering solution,will use again”

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Posted 6 months ago

“Really great store. Everything always arrives on time or early and in great condition. Never had any issues with returns either. One thing that is stressful is that returns are not free. But overall always a positive experience. Staff are also very knowledgeable and always happy to give advice over the phone.”

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Posted 6 months ago

“Very quick delivery good product arrived live”

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Posted 6 months ago

“Products recieved within within 24 hours, great service”

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Posted 6 months ago

“Nipped into the office in Hertford, super helpful and friendly. Thank you.”

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Posted 6 months ago

“Always very Competitive on price. Their sales people have had good product knowledge when I have needed advice. Delivery & communications are spot on, and then there's always the rewards programme.”

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Posted 6 months ago

“Always great service”

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Posted 6 months ago

“Fantastic product and always fast delivery and support is always helpful thank you”

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Posted 7 months ago

“Fantastic choice to choose from with reviews to help arrive at a considered decision, backed up with excellent customer service.”

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Posted 7 months ago

“driftwood came abit after expected but after contacting customer service they explained why and also the driftwood is gorgeous!”

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Posted 7 months ago

“Always tip class service and advice!”

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Posted 7 months ago

“Always excellent......I highly recommend Charterhouse Aquatics. Service is second to none. Typically, I receive confirmation that my goods are packed and ready for dispatch within 1 hour of placing the order. Goods arrive the next day, immaculately packed.”

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Posted 7 months ago

“Fast delivery. Great products”

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Posted 7 months ago

“Absolutely fantastic company. Ordering was super easy and next day delivery was great. The Glamora RO unit is a fantastic piece of kit and works better than expected with how fast I get 25ltr of water in 56 minutes!.”

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Posted 7 months ago

Charterhouse Aquatics is rated 4.8 based on 1,748 reviews