Charterhouse Aquatics Reviews

Name: Charterhouse Aquatics
Address: Unit 14 Merchant Drive, Mead Lane, Hertford, Hertfordshire
Rating: 4.82

4.8 Rating 1,748 Reviews

95 %

of reviewers recommend Charterhouse Aquatics

4.8

Based on 1,748 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Charterhouse Aquatics 5 star review on 19th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“Excellent service would recommend to freinds”

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Posted 7 months ago

“Good products and good price's.”

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Posted 7 months ago

“It would be impossible to find a company more efficient or effective. Likewise, the people. They are friendly extremely knowledgeable and eager to pass on that knowledge. Very difficult to find any weakness.”

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Posted 7 months ago

“Best online shop for marine equipments.”

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Posted 7 months ago

“I regularly order from charter house aquatic mainly ocean nutrition flake food to feed my fully grown adult emperor angel fish he’s a beast so can imagine he eats at lots, living in the highlands there’s no decent aquatic shops where I live so I’m forced to order online, chatter house aquatic are reliable, I all ways revive my Order in good time and have great communication can’t fault them at all.. wouldn’t shop anywhere else. They guys are great 5 stars”

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Posted 7 months ago

“I cannot fault the excellent service I always receive from Charterhouse Aquatics. Ordered a new filter last Friday pm and it was with me by midday on Saturday - fantastic!!”

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Posted 7 months ago

“Excellent service thanks very much”

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Posted 7 months ago

“I recently ordered a Fluval Spec 19L from Charterhouse Aquatics, and as always, I was thoroughly impressed with their service. The item arrived quickly and was extremely well-packaged, ensuring it reached me in perfect condition. My experiences with Charterhouse Aquatics have consistently been excellent, and I’m more than happy to continue shopping with them. Highly recommended!”

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Posted 7 months ago

“I’ve been using CHARTERHOUSE now for 5-6 years and have always found them to be very helpful if I needed some advice. Goods are always delivered the day after ordering. Would not hesitate to recommend them.”

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Posted 7 months ago

“Always brilliant service, large range of stock and quick delivery times”

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Posted 7 months ago

“Good prices and swift delivery, well packaged. Whats not to like?”

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Posted 7 months ago

“Items delivered the next and in great condition and I am really impressed with the service I will be buying a lot more here (Great)”

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Posted 7 months ago

“On time and great service - as always.”

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Posted 7 months ago

“Great service and advice as always.”

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Posted 7 months ago

“Awesome service recently had a problem with some pumps max spec gyres failed still under 12 months warranty max spec wouldn’t cover the warranty as it was a moving part ( bullcrap ) and will never buy a max spec product again Marcus rang straight away to try and sort the issue out he was spot to deal with sorted me a deal out on new Nero 5 pumps delivered next day max spec pumps in bin”

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Posted 7 months ago

“i buy from Charther House Aquatics regulalry - this usually next day delivery for all the items i have ordered - they come well packed and in good order any problems are sorted immediatley would recommend”

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Posted 8 months ago

“Struggled getting live mysis from my normal supplier - a few click later and less than 24hrs later..... 7 bags of live mysis for my seahorses! Efficient, competitively priced and the slickest ordering to "boot" - to be honest I'm considering swapping over full time if my regular supplier lets me down again. Fab & would order again from Charterhouse Aquatics any day of the week!”

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Posted 8 months ago

“Charterhouse are my go to supplier for all things marine. They are usually fully stocked and with keen prices. Delivery is speedy”

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Posted 8 months ago

“Great company, great communications, light speed delivery!”

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Posted 8 months ago

“if you need any help with anything aquatic ask charterhouse .they go the full mile with answers/problems installing gadgets on your tank a big shout out to marcus to who ive made endless contact with over my 84x24x24 reef tank as i was starting from new now 23 days on a few fish in looking good all down too charter house aquatics.. keep up the good work guys”

Charterhouse Aquatics 5 star review on 13th May 2025

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Posted 8 months ago

Charterhouse Aquatics is rated 4.8 based on 1,748 reviews