Charterhouse Aquatics Reviews

Name: Charterhouse Aquatics
Address: Unit 14 Merchant Drive, Mead Lane, Hertford, Hertfordshire
Rating: 4.82

4.8 Rating 1,756 Reviews

95 %

of reviewers recommend Charterhouse Aquatics

4.8

Based on 1,756 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Charterhouse Aquatics 5 star review on 19th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“Good service always delivers on time”

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Posted 1 year ago

“Easy to complete request, rapid dispatch and delivery on time.....as always”

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Posted 1 year ago

“Delivered on time”

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Posted 1 year ago

“As usual top service and very reasonable prices. Ordered and delivered next day.”

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Posted 1 year ago

“Fast delivery great service reasonable prices”

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Posted 1 year ago

“Reliable and very helpful”

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Posted 1 year ago

“great service but not sure about the new web site.”

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Posted 1 year ago

“This is the second time I’ve oredered from Charterhouse Aquatics and I’m sure it won’t be the last! I made a purchase but stupidly forgot to add on a discount code. I contracted the shop via email and it was sorted and the difference refunded to me quickly. Great customer service and fast delivery. I’m sure I’ll be ordering again soon 😁”

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Posted 1 year ago

“It's a buitfull tank”

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Posted 1 year ago

“After getting back into the Reef Hobby after a ten year break I was happy to see Charterhouse Aquatics was still in business as used them before. My recent orders have all been processed efficiently and arrived on time. The corals I ordered were very much as on the web page with colours exactly as pictured and extremely healthy and extremely well packed. I will definitely be ordering from them again soon. Loving the new look website too. Thanks all at Charterhouse for your service and customer care. Brian Williams”

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Posted 1 year ago

“Great products and service.web page is very clear and easy to use.”

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Posted 1 year ago

“I write the same thing over and over.Usual service ordered and delivered on time no problems whatsoever”

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Posted 1 year ago

“Great service - Need a cheaper way to get stuff shipped to Northern Ireland. Perhaps royal mail could facilate this as its cheaper to buy through other vendors at the moment but not my preferred option. Would be 5 with cheaper shipping to northern ireland.”

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Posted 1 year ago

“Never lets you down, great company with great prices.”

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Posted 1 year ago

“Excellent service as always but new website is very poor imo, I much prefer the old one, easier to find things. If it's not broken don't fix it.”

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Posted 1 year ago

“Website was easy to navigate and items arrived in time stated.”

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Posted 1 year ago

“Great company and always deliver fantastic service. Shame that DPD couldn’t deliver to the same standards however Charterhouse have resolved the issue. Thank you”

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Posted 1 year ago

“Very experiences and knowlegible staff. Great products, competitive pricing and fast shipping - what more could you want.”

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Posted 1 year ago

“Arrived quickly, well packed”

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Posted 1 year ago

“Still waiting for my 1-2 day delivery 9 days after it was despatched”

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Posted 1 year ago

Charterhouse Aquatics is rated 4.8 based on 1,756 reviews