Charterhouse Aquatics Reviews

Name: Charterhouse Aquatics
Address: Unit 14 Merchant Drive, Mead Lane, Hertford, Hertfordshire
Rating: 4.82

4.8 Rating 1,761 Reviews

95 %

of reviewers recommend Charterhouse Aquatics

4.8

Based on 1,761 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Charterhouse Aquatics 5 star review on 19th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“Shaky start when one of two parcels課_. Shaky start when one of two parcels went missing in DPD's hands. Charterhouse resolved the issue and their service was, as normal, exemplary.”

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Posted 4 years ago

“Good price & arrived in good time.. Date of experience: March 03, 2021”

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Posted 4 years ago

“Excellent Service all round.. Extremely kind staff, excellent communication, product arrived on time and in perfect condition. 100% would buy from them again.”

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Posted 4 years ago

“Great service. I have been ordering online from Charterhouse Aquatics for some time and have always received excellent service. I did have one issue with a purchase which was replaced very quickly without fuss. their delivery is very quick also. I would recommend Charterhouse to anyone.”

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Posted 4 years ago

“Amazing product. Great product, I課ｪm extremely happy with it (looks amazing) I received it in 4 chunks which was a little bit too big, but I just chiselled one of the arches and it looks just as good now! Service was excellent and nothing was damaged.”

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Posted 4 years ago

“We're really delighted with the biob課_. We're really delighted with the biob products you sent us. They arrived quicker than expected, even over the Christmas period. Many thanks”

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Posted 4 years ago

“First class service. Date of experience: January 03, 2021”

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Posted 4 years ago

“Excellent service and communication課_. Excellent service and communication always a pleasure to deal with”

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Posted 4 years ago

“always great. Date of experience: October 02, 2021”

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Posted 4 years ago

“I did youse this item and found that it課_it werks. I did youse this item and found that it werks better than I have yoused others”

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Posted 4 years ago

“Quick delivery and price. Quick delivery and price. Caribsea life rock is easy to aquascape with”

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Posted 4 years ago

“Awful Service. Service has been awful over the last couple of months, unrealistic lead times for out of stock items and delivery dates not adhered too. The only positive I have is that refunds were dealt with quickly. Unfortunately you will no longer be my first port of call for my aquatic supplies.”

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Posted 4 years ago

“Excellent all round fast service. Excellent all round fast service and item well packed to arrive safely.”

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Posted 4 years ago

“Great Service!. Date of experience: August 02, 2021”

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Posted 4 years ago

“Fast delivery. Fast delivery. No hassle.”

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Posted 4 years ago

“Top retailer. Top retailer, quick delivery and all items as described/expected will be using for all big aquatic purchases going forwards”

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Posted 4 years ago

“Bought and was delivered the next day.. Bought and was delivered the next day.. superb service..”

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Posted 4 years ago

“Very easy to use website. Very easy to use website. Delivery much earlier than thought. Well packaged.”

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Posted 4 years ago

“Really good Black Friday offers and課_. Really good Black Friday offers and items all in stock unlike some retailers. Excellent delivery so very happy.”

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Posted 5 years ago

“Quick delivery and excellent prices !. Date of experience: December 01, 2021”

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Posted 5 years ago

Charterhouse Aquatics is rated 4.8 based on 1,761 reviews