Charterhouse Aquatics Reviews

Name: Charterhouse Aquatics
Address: Unit 14 Merchant Drive, Mead Lane, Hertford, Hertfordshire
Rating: 4.82

4.8 Rating 1,749 Reviews

95 %

of reviewers recommend Charterhouse Aquatics

4.8

Based on 1,749 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Charterhouse Aquatics 5 star review on 19th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“Great service, fast delivery”

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Posted 8 months ago

“Have used Charterhouse on and off for a while now , going to make them my go to from now on , great selection of products and fast and efficient delivery, keep up the good work.”

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Posted 8 months ago

“They have most items I look for well rapped up and are quick with posting and delivery.”

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Posted 8 months ago

“Excellent service, enjoy the free delivery when you spend over £50 😀”

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Posted 8 months ago

“Great service, best online fish shop by far”

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Posted 8 months ago

“Has such a huge range of items and in stock. Delivery is all ways fast and the customer service is superb so make dealing with them a delight sometimes things can go wrong that’s the test of a business is how they do when something goes wrong is how they put it right 100% listen to and resolve thanks guys top stuff.”

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Posted 9 months ago

“Great sevice, quick delivery, many thanks.”

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Posted 9 months ago

“The product arrived very quickly but, unfortunately, the sunny weather boosted the duckweed growth and it's away. Need to wait till next spring to get a jump on this menace.”

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Posted 9 months ago

“Parcel delivered quickly.”

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Posted 9 months ago

“As usual my order arrived in good time and was exactly as described, itwaswel, packed and did just the job I needed it for. I will buy t.his product again and will certainly buy from Charterhouse in the future.”

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Posted 9 months ago

“Excellent items as usual and arrived promptly. I always find every need on Charterhouse Aquatics with no need to look elsewhere. On the odd occasion when I have had a query I have found the staff on the end of the phone very helpful. I shall certainly use this company again. Excellent service.”

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Posted 9 months ago

“I had a slight issue with the initial delivery as I didn’t see the option for next day delivery. The support I received and the immediate delivery of a replacement was fantastic. Thank you”

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Posted 9 months ago

“Nice to deal with a company that values it's customers will happily purchase from again”

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Posted 9 months ago

“Excellent communication and really informative on live stock”

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Posted 9 months ago

“Always helpful had a delay with my parcel and they got me a order sent straight out”

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Posted 9 months ago

“No problem with the company”

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Posted 9 months ago

“Great service and very good price on all products.”

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Posted 9 months ago

“I have recently placed 4 orders which have all been delivered on time that’s been stated along with excellent customer service”

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Posted 9 months ago

“Excellent service, great quality of product”

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Posted 9 months ago

“I’ve only bought a few things from these guys so far but everything has been perfect so far! Good selection, good prices and good delivery!”

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Posted 9 months ago

Charterhouse Aquatics is rated 4.8 based on 1,749 reviews