Charles Hobson Mens & Ladies Wear Reviews

Name: Charles Hobson Mens & Ladies Wear
Address: Spring Street, ,, Spring Street, ,, Easingwold
Rating: 4.94

4.9 Rating 4,086 Reviews

99 %

of reviewers recommend Charles Hobson Mens & Ladies Wear

4.9

Based on 4,086 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Charles Hobson Mens & Ladies Wear:

Charles Hobson's was established more than 40 years ago. We specialize in the sale of top quality clothing from leading British and Continental Manufactures such as Gant, Barbour, Meyer and many more. Our well trained and friendly staff have many years experience in the retail business and are pleased to help customers however best that can be. Today our retail operations have been enhanced by a significant online presence, serving the whole of the UK

Visit Website

Phone:

01347 821545

Email:

team@charleshobson.co.uk

Location:

Spring Street, ,,
Spring Street, ,
Easingwold
YO61 3BJ

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Charles Hobson Mens & Ladies Wear 5 star review on 29th May 2025

Anonymous // 01/01/2019

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“My recent experience with Charles Hobson was very positive. I had a problem with an item ordered via the website, and received excellent customer care on the telephone: the service was exemplary, with prompt and efficient resolution of the problem via courteous and friendly staff. Proper old-fashioned customer care! Many thanks.”

Helpful Report

Thank you for this descriptive and informative review. We have proper, old fashioned values that we believe will never go out of date; look after our customers, and give the best service we can whether it is face to face in our lovely little shop, over the telephone or by email. We think our lovely customers deserve nothing less. Kind regards Charles Hobson

“Love my jacket! Great price. Fast delivery. Highly recommended :)”

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“Good service good company many thanks. (My previous review was accidentally mixed up with another retailer, who has a very similar name...)”

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“Extremely happy with my purchase of the Duke Barbour jacket. Very easy to order online and arrived very quickly thereafter. The price for a jacket of this quality was the clincher after I'd searched for it on various websites. Will definitely be looking to use Charles Hobson again”

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“I would shop here again and again purely because of the excellent customer service I received. Item had to be returned due to wrong colour being sent out, but the staff were amazing and so apologetic from start to finish (even though it was a packing error from the factory).”

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Thank you for this kind and generous review. It was a bit of a mix up wasn't it but I am so glad we got to the bottom of things. You were extremely patient and understanding in the circumstances. We look forward to being of use to you again. Kind regards Charles Hobson

“First rate service,very swift delivery and kept informed at every stage. Ihave not used this company before but was really impressed also goods as stated. Well done.”

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“Good experience with the purchase process.”

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“Excellent customer service with great communication.”

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“Easy to order, quick delivery, good communication. Issue with initial ordered item, promptly resolved. Would recommend this business. Thank you”

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“Excellent price and unbelievably good service.”

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“Have ordered from Charles Hobson in the past so had no hesitation in purchasing a pair of Loakes Myers boots at a great price. Fitted perfectly and the purchase process faultless. Would highly recommend to anyone.”

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“Impeccable from start to finish.”

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“Top class service”

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“Great choices and plenty of sizes available not to mention payment options to suit everyone, delivery was quick and frequent shipment updates”

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“Great experience and delighted with my purchase”

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“Bought an item then cancelled it within 10 minutes. Still sent it out as nobody works weekends, wasted time and money trying to speak to anyone in customer services before the faff of sending it back at a cost, useless”

Helpful Report

Apologies for your poor experience with us. I can see that an email requesting cancellation from you did regretfully end up in our spam folder. We do try to check this regularly, however as a very small, physical shop too, we are not always able to check every day. As you order included next-day-delivery, we processed it as quickly as possible for our dispatch team to attend to. Our store would indeed have been open on the Saturday that you placed your order, however, and we would have been more than happy to assist you over a phone call or the chat option on our website. We do apologise again for the inconvenience this caused to you. Kind regards, Charles Hobson

“Very quick delivery. Husband loves his new boots! Thank you.”

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“Ordered one day, came the next. Brilliant service and product.”

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“Outstanding customer service.”

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“I ordered a Barbour jacket which was competitively priced from Charles Hobson. The ordering of it was easy and Charles Hobson kept me informed throughout on the delivery progression. It arrived within 3 days. I am really pleased with the communication and wouldn’t hesitate to shop with them again”

Helpful Report

Charles Hobson Mens & Ladies Wear is rated 4.9 based on 4,086 reviews