Charles Hobson Mens & Ladies Wear Reviews

Name: Charles Hobson Mens & Ladies Wear
Address: Spring Street, ,, Spring Street, ,, Easingwold
Rating: 4.94

4.9 Rating 3,666 Reviews

99 %

of reviewers recommend Charles Hobson Mens & Ladies Wear

4.9

Based on 3,666 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Charles Hobson Mens & Ladies Wear:

Charles Hobson's was established more than 40 years ago. We specialize in the sale of top quality clothing from leading British and Continental Manufactures such as Gant, Barbour, Meyer and many more. Our well trained and friendly staff have many years experience in the retail business and are pleased to help customers however best that can be. Today our retail operations have been enhanced by a significant online presence, serving the whole of the UK

Visit Website

Phone:

01347 821545

Email:

team@charleshobson.co.uk

Location:

Spring Street, ,,
Spring Street, ,
Easingwold
YO61 3BJ

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Charles Hobson Mens & Ladies Wear 5 star review on 31st March 2024

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a Barbour Beadnell jacket as my daughter has one which I love. I I checked by email that the green on your website was the Sage and this was confirmed . My daughter does not live near me and when the jacket arrived I thought it was a different colour but couldn’t be sure. I’ve just met up with her and the one I was sent was not Sage. It’s not a deal breaker as I do like the jacket but I am disappointed”

Helpful Report

We are so sorry you were disappointed with your purchase. We have both the olive green and the sage green versions of this jacket available on our website - and did include links to both in our email reply to you - but you did in fact place an order for the Barbour Classic Beadnell Jacket in olive and not the sage version. We would have been happy to exchange this for you if you had let us know. Please do not hesitate to get in touch if you feel things are not as you would wish as we really want all our customers to be happy with their purchase. Our apologies again for any inconvenience. Kind regards Charles Hobson

“Sent the parcel to the billing address instead of the separate shipping address”

Helpful Report

We are mortified to learn of our mistake. We are extremely sorry and apologise for any inconvenience caused. It was human error and we will work hard to ensure we do not cause this inconvenience to anyone else. Please accept our sincere apologies, we hope you might consider giving us another chance in the future. Kind regards Charles Hobson.

“Bought £200 Barbour Wax Jacket for present ... Arrived in sinlge lay cheapest plastick almost ripped ... Will not use this service for sure ! Wrote email long a go never got response...”

Helpful Report

Hello. We're sorry to hear you had a bad experience with your order. We send all Barbour jackets out in their original Barbour bags, as these are designed to best protect the wax while inside them. Unfortunately we have no record of any emails from you, nor any that may have accidentally ended up in our spam or discarded folders. We are also available over the phone or via the message system on our website to answer any queries, and had we known of the issue we would of course have done our best to rectify it for you. Apologies again regarding any negative aspects of your order with us. Kind regards, Charles Hobson

“I know I should have looked more closely, but having to pay for delivery AND returns! That is poor. The product was fine, just didn't fit. DPD were dreadful: not delivered as they couldn't find address, although they have delivered here before on many occasions. Had to ask for delivery to local Millets for pick-up. Altogether an experience to forget.”

Helpful Report

We are so sorry that your experience of shopping with us was not what you, or we, hoped for. As a small, independent, high street shop we work hard to provide a smooth and pleasant shopping experience for our customers in-store and online and are sorry that this was not the case for you. Kind regards Charles Hobson

“Too much lint on jacket😕”

Helpful Report

We are very sorry to hear you were not happy with your purchase. Have you returned the jacket to us? If you would like to discuss this directly with us please get in touch via telephone or email. We would be very happy to address any issue you may have. Kind regards Charles Hobson

“My purchased item was good when it finally arrived. The delivery was poor, failing to arrive on time, sadly the communication was shocking. i would not purchase from the dealer again, nor would i recommend them to others.”

Helpful Report

Hi, we are extremely sorry to hear that the delivery of your item wasn't to the perfect standard. We entrust DPD to deliver orders promptly and efficiently, and it is disappointing that this has not happened here. We regret that this has put you off using or recommending us, but are glad to hear that the item itself was satisfactory. Kind regards, Charles Hobson

“Courier messed me about, couldn't deliver even though I was in and didn't bother calling me. Also requested to drop off to collection point still haven't dropped it or been notified of an update”

Helpful Report

We are so sorry your delivery was not as it should have been. We have sent you an email and refunded your postage. We would have acted sooner had you contacted us directly. We apologise for the inconvenience caused. Kind regards Charles Hobson

“Still waiting on my item which was supposed to be delivered on Friday”

Helpful Report

We are so sorry that your item did not arrive when expected it to. Although you had not selected next day delivery we do try to ship things out so they arrive as soon as possible. Kind regards Charles Hobson

“Poor delivery service. Free delivery advertised on the website, but was not available for the product I bought at check out. Paid for express next day delivery, but despite being in all day DPD sent a missed delivery email. Product was delivered the next day marked 'fragile' in a box that had been squashed and ripped open.”

Helpful Report

We were also very disappointed with the state of the parcel that arrived with you. We thank you for returning the goods to us in the same box. We hope the replacement item in the revised size arrives with you in a more timely and wholesome state as we have taken extra care with packaging. Please let us know via telephone or email if you incur any further issues. Kind regards Charles Hobson

“The shoes arrived quickly but I was concerned by the condition of the shoes and box that they had been worn before. Also I unable to make use of the additional first time buyers discount”

Helpful Report

Thank you for your honest review Mr Newbury. We have emailed you to address your concerns. The reason you could not use the first time buyers discount is because it only applies, as stated, to full price items. Kind regards Charles Hobson

“Quick service but sent wrong colour jacket and haven’t replied to my email but it”

Helpful Report

We were sad to inform you that we had not received an email from you. But pleased we managed to sort everything to your satisfaction once we became aware of the issue. Kind regards Charles Hobson

“Barbour Jacket came very creased last 1 i got came in a box not wrapped in a plastic bag.”

Helpful Report

Dear Sir, I am so sorry that your jacket did not arrive in the condition you rightly would have expected. Please accept my sincere apologies. I have written to you separately about the matter. Best wishes Charles Hobson

“Unofrtunately, I am unable to review the product, because I have yet to receive it. Ordering online was easy, I got the product I wanted at a competitive price. The delivery information was provided, and I elected to have it delivered at a local shop for pickup. The delivery company's update told me it would be available for collection on Tuesday 10th - it wasn't. I then had a second update saying it had been delivered at 9:07am, so went to the shop for the third time, again no parcel. I'm told that the shop did not book it in because they had a problem scanning it in; the delivery company took the parcel back with them. Later today, I will make my fourth visit to the shop (our my new 'local' as I'm beginning to think of it as) to see whether it has been re-delivered, and successfully booked in. Using the 'Follow My Parcel' link, I can see that they will attempt to deliver again today. Clearly, I do not hold you responsible for the mix-ups of the delivery company, but I think you might like to be aware of these problems, which obviously impact on the overall buying experience. It's a shame, because without this mis-hap, it's probable that I would have rated this a 5-star experience Regards Eden Winwood”

Helpful Report

Dear Eden, Thank you very much for your detailed message regarding all the problems you experienced in receiving your parcel from us. I really am so sorry for all the inconvenience caused to you. I have spoken to Interlink Express our courier and made them aware of their failings to dispatch the goods to you on time to your allocated address. I am very glad that you brought the matter to our attention as without knowing about these problems they may well have occurred again. Thank you for taking the time and trouble to write about your poor experience with our delivery company. Very best wishes Charles (Hobson)

Charles Hobson Mens & Ladies Wear is rated 4.9 based on 3,666 reviews