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Charles Hobson Mens & Ladies Wear Reviews

4.9 Rating 3,660 Reviews

99 %

of reviewers recommend Charles Hobson Mens & Ladies Wear

Company Reviews

Product Reviews

4.9

Based on 3,660 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Charles Hobson Mens & Ladies Wear:

Charles Hobson's was established more than 40 years ago. We specialize in the sale of top quality clothing from leading British and Continental Manufactures such as Gant, Barbour, Meyer and many more. Our well trained and friendly staff have many years experience in the retail business and are pleased to help customers however best that can be. Today our retail operations have been enhanced by a significant online presence, serving the whole of the UK

Visit Website

Phone:

01347 821545

Email:

team@charleshobson.co.uk

Location:

Spring Street, ,,
Spring Street, ,
Easingwold
YO61 3BJ

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Charles Hobson Mens & Ladies Wear 5 star review on 31st March 2024

Charles Hobson Mens & Ladies Wear 5 star review on 21st October 2023

Charles Hobson Mens & Ladies Wear 5 star review on 21st October 2023

Charles Hobson Mens & Ladies Wear 5 star review on 12th January 2023

Charles Hobson Mens & Ladies Wear 5 star review on 15th June 2022

Charles Hobson Mens & Ladies Wear 5 star review on 18th February 2022

Charles Hobson Mens & Ladies Wear 5 star review on 10th November 2021

8

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Charles Hobson do not respond to emails”

We are very puzzled by your comments as we only have one email from you where you are asking for a "generous discount". As our website is already generously discounted on a regular basis we did not feel the need to respond. We are delighted, however, that you were very pleased with the service and delivery of the jacket you bought from us as detailed in your email. We are very sorry that our failure to respond to your email asking us to offer you a discount in the future has caused you to only award us 1 star. Kind regards Charles Hobson

“Hi ............the reason i have voted this very poor is that i have been asked to rate the service (Wednesday) but am still waiting for my article to arrive (Thursday) with no notification from anyone with regard when delivery will be.”

Hi, we're sorry to hear that a review request was sent out before you had received your item, and that no delivery updates were provided. We will look into why this happened, and check with our couriers regarding the automated email alerts that should have been sent. I can see that your order was marked as delivered on Thursday afternoon, so I do hope this was the case and that the jacket is to your liking. We massively appreciate your custom, and do hope you may consider partially revising this review now that your order has been fulfilled - if of course you feel it pertinent to do so. Kind regards, Charles Hobson

“I have not yet received parcel , you use DPD as your courier service , due to only receiving notification 2 hours before and was out , had notification that it had been dropped off at a local collection point which wasn’t that local to me ,received pass to go and collect , having gone to pick up told parcel is not there , I have no idea we’re my parcel is me DPD has no contact number or email to make contact to find out .”

We are so sorry that your delivery did not go as you would wish. We are pleased that the issue has been resolved and that you now have your parcel. We appreciate that it can be difficult to get hold of people over a bank holiday weekend. We will always do our utmost to resolve any issue and would suggest contacting us directly via email, contact service on the website or telephone in the first instance would be a more effective route than our reviews page. We hope you are pleased with your purchase and apologise for any inconvenience. Kind regards Charles Hobson

“Poor delivery for the price paid. Had I known it would take over a week I could have picked it myself. Will not be buying from here again purely due to the postage!”

We are so sorry that your shopping experience with us was not what you, or we, hoped. There was a glitch in your delivery from DPD and we apologise sincerely for any inconvenience caused. Please do not hesitate to contact us directly if things are not progressing as they should as we will always do our utmost to put things right. Please accept our sincere apologies. Kind regards Charles Hobson

“Bought an item then cancelled it within 10 minutes. Still sent it out as nobody works weekends, wasted time and money trying to speak to anyone in customer services before the faff of sending it back at a cost, useless”

Apologies for your poor experience with us. I can see that an email requesting cancellation from you did regretfully end up in our spam folder. We do try to check this regularly, however as a very small, physical shop too, we are not always able to check every day. As you order included next-day-delivery, we processed it as quickly as possible for our dispatch team to attend to. Our store would indeed have been open on the Saturday that you placed your order, however, and we would have been more than happy to assist you over a phone call or the chat option on our website. We do apologise again for the inconvenience this caused to you. Kind regards, Charles Hobson

“Did not like having to pay all of the costs of a return - £6.”

Thank you for your review. We are sorry you feel unhappy about paying for your return. We try very hard to be competitively priced and as much as we would like to offer free returns, as a small independent high street shop, we simply cannot afford to. We are always happy to chat with our customers over the phone or by email before they purchase to discuss size so perhaps, if you could see your self purchasing from us again we would be very happy to try and assist you before you placed your order. Thank you and kind regards Charles Hobson

“I payed for next day delivery and my order still has not been received yet. I ordered this on Saturday.”

We apologise for the inconvenience to you. Having looked into the matter your parcel should have been with you on Tuesday. We can see that an attempt was made to deliver to you yesterday but failed, and your parcel is out for delivery again today, Thursday 10th March. We will refund you the delivery charge and have contacted you directly to sincerely apologise again for your inconvenience. Please contact us directly if you have any further issues as our reviews site is not monitored daily. Kind regards Charles Hobson

“The shoes I bought recently (Loake Bannister, order reference 18906) are satisfactory in all but one respect. The laces are too short to tie up! I am now trying to find longer ones. If you are able to supply sufficiently long ones I will give you a full rating.”

Hi Mr Thomas. We're sorry to hear that the laces on the shoes were too short. Unfortunately, Loake are only able to provide us with the standard fitting laces that come with each individual pair. We can only advise that many Loake trainers are designed for the laces to be tucked underneath the tongue and hidden from view, and therefore may be shorter in length to cater for this. We do apologies for any inconvenience caused, and hope every other aspect of your shopping experience with us was satisfactory. Kind regards, Charles Hobson

“Cancelled first order as damaged item. Second order arrived damaged & I’ve still not received prepaid returns postage label. Won’t be using again”

We are so sorry that the t-shirt you ordered was not as it should be. We have now sent 2 free returns labels to you but are still awaiting the return of the t-shirt. As you have now opened a PayPal dispute we cannot comment further but I can assure you as soon as the t-shirt arrives back we will, of course, refund you in full. Kind regards Charles Hobson

“Item purchased Thursday. Paid for Saturday delivery. Item never arrived. Disappointing”

“The parcel has been sent to the wrong address my order clearly stated 7/2 Magdalene Gardens EH15 3DG it was delivered to 72 Magdalene Gardens EH15 3dw now the parcel is missing and I can’t seem to track it and no one is answering the phone very disappointed and out of pocket as I’ll have to purchase another as I need it for Friday morning”

Hi Alistair, I'm so sorry there was a delay in the delivery of your order. I believe someone got in touch with you and you received your parcel soon afterwards. I do hope you can understand that we were operating on a very limited staff rota at this time, so there wasn't always someone available to answer the phone. We do accept full responsibility for you not getting your order on time though, and do offer our sincerest apologies. Kind regards, Charles Hobson

“I have not received this item yet and it was meant to be delivered on Thursday. Please advise”

Hi Fiona, I'm ever so sorry there has been an issue with the delivery of your order. I do believe someone has been in touch and is dealing with the matter, but please do not hesitate to email us at team@charleshobson.co.uk if there are any further issues. Apologies once again. Kind regards, Charles Hobson

“Good value Easy to use website Fast free delivery”

Just as your online shopping experience should be. Thank you for your nice review, we hope to be of service to you again. Kind regards Charles Hobson

“The product I ordered is superb, no complaints about the service your company provided, as regards to Dpd thats different . They texted me to say they were delivering between 0945 and 1045, I was not there but my wife was. I then received a text saying that it had been delivered and was signed by Brian ? I phoned my wife to see if she had received it , no, it hadn't come. I contacted Dpd which wasn't easy and was told that it had been delivered to my address and had been signed for. I explained that we had not received it , Dpd then told me it had been left with neighbours , there was no card left in the door, now either it was delivered to me or not what is it? . I asked for an explanation, he said he would ring the driver and see what had happened. The driver said he had delivered it to No3 and it had been signed for , I am No 2 which in our close we have one area of even numbers and one area odd numbers so the No 3 location was at the other end of the close. My wife went down to this house and they somewhat reluctantly gave her the parcel. I think this is very poor service from yours couriers , I wonder how many times this happens. regards”

Thank you for your informative review. We are delighted you are pleased with your jacket however we are very disappointed with the service you received from DPD and apologise for the inconvenience caused. As you can see from our many reviews this is not their usual standard. Kind regards Charles Hobson

“The wrong product and wrong size was sent to me, had to return it for a full refund.”

We were so sorry that we got your order wrong, this is a rare occurrence of human error, for which we apologise unreservedly. Kind regards Charles Hobson

“I ordered the item fantastic shipping time was really pleased until I decided to check item today 7 days before my wedding anniversary to find they have sent the wrong size!!! Not impressed”

If only you had contacted us immediately we could have put things right sooner, we were mortified to learn we had made a mistake with the size of your garment through the review site - an email or phone call would have enabled us to put things right sooner. However we are relieved that we did manage to get the correct sized garment to you before your wedding anniversary and we hope your wife enjoys her gift. Please do not hesitate to contact us directly if you require any further assistance. Kind regards Charles Hobson

“This is my email, however I’ve never purchased this item. I would like an explanation. 07488289688”

Unfortunately it would appear that a customer with the same name as you made a typing error when making an order, hence you received the email. We apologise unreservedly. We also suggest you remove your telephone number from public view. Kind regards Charles Hobson

“Order was to come on the Friday 28 but didn’t come. It did not come on Saturday 29 .Monday morning and still no news from DPD about my coat.”

We were very sorry to hear of the delay in the arrival of your parcel. We contacted you to discuss this and hope you were happy with our refunding of your postage charge. Unfortunately once we have entrusted goods with a courier we have to trust that they will honour their obligation to us. On this occasion this obligation was not met and for this we sincerely apologise. Kind regards Charles Hobson

“I appreciate it is Christmas but I ordered on the 18th with next day delivery paid for but I still have yet to receive my order:-(”

“Buying on the mobile site there was no disclaimer to tell me despite selecting the option for next day delivery and paying additional money for it, my item wouldn't arrive for two days. Awkward considering it was a birthday gift.”

Thank you for your order, unfortunately, you ordered the jacket at 6.11pm in the evening and the cut off time is 3 o'clock for next day delivery sorry for any inconvenience caused regards. Chris PP. Charles Hobson

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Charles Hobson Mens & Ladies Wear is rated 4.9 based on 3,660 reviews