CharityJob Reviews

Name: CharityJob
Address: Hanover House, 76 Coombe Road, Kingston Upon Thames, Surrey
Rating: 4.43

4.4 Rating 1,324 Reviews

86 %

of reviewers recommend CharityJob

Company Reviews

Metrics

Info

4.4

Based on 1,324 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Email:

info@charityjob.co.uk

Location:

Hanover House,
76 Coombe Road,
Kingston Upon Thames
Surrey
KT2 7AZ

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CharityJob 1 star review on 25th October 2023

Jay

CharityJob 5 star review on 6th September 2021

Mostafa Al-Tumah

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Did not get a good number candidates unfortunaley”

Helpful Report

Posted 1 year ago

Dear Chris, Thank you for taking the time to leave us feedback. I understand your Account Manager, Chris Sparkes has now been in contact to explain the current job climate and that you advised him you had received a shortage of candidate applications across all job boards and not just CharityJob. I believe Chris has advised you on some ad changes to optimise its performance and has extended the ad for you. Chris will also be giving you a follow-up call next week to discuss the ad performance at this stage. Hopefully, the changes made, and the extension given will generate more interest resulting in more applications. Best wishes, Beverley Devine (Customer Service Manager)

Posted 1 year ago

“Faired poorly against other recruitment platforms for reach and attraction of candidates”

Helpful Report

Posted 1 year ago

Dear Claire, I understand your Account Manager, Judith Jones did try to call you on both the 10th & 13th of June regarding suggestions on how to tweak your ad to garner more applications, but unfortunately, was not able to speak to you so left messages instead. I believe Judith has now spoken to you this morning and has extended your ad for free and tweaked the ad as suggested. These tweaks should now help to reach a bigger pool of relevant candidates. For future reference and should you wish to advertise with us again, please feel free to call Judith first to ensure you receive the best possible advice to help maximise the ad performance. Best wishes, Beverley Customer Service Manager

Posted 1 year ago

“Only had one application via Charity Job, which contained only a CV with insufficient information on it.”

Helpful Report

Posted 1 year ago

Dear Lucy, I’m sorry to hear that did not successfully manage to recruit via our job board. I understand your Account Manager, Chris Sparkes, has tried to contact you via telephone to discuss the potential reasons for your ad not performing as well as you had hoped for, but as he was unable to, he exchanged email correspondence instead. As I’m sure you are aware, the current job market (job heavy/candidate short) is proving to be very challenging across all sectors, so ensuring your vacancy is visible is paramount and we would always encourage you to contact us first so that we can advise you on the best package to achieve this. I know Chris would welcome the opportunity to discuss this in more detail with you via telephone, so please free to contact him directly on 020 8939 8434. Best wishes, Beverley Devine (Customer Service Manager)

Posted 1 year ago

“Didn't turn out to be suitable for our needs, attracting only one candidate, who later withdrew”

Helpful Report

Posted 1 year ago

Hi Annie and thank you for taking the time to leave us a review. I understand your Account Manager has recently been in contact to discuss the potential reasons as to why your ad did not perform as well as you had hoped. The present job market across all sectors on all job boards is currently job heavy/candidate short, along with the contract type and salary offered, which I believe were advised as potential factors in the overall ad performance. If you do have future recruitment coming up and should wish to advertise with us again, please contact your Account Manager first for advice on how to optimise your ad to ensure not only the number of applications received but also the quality. Best wishes, Beverley Customer Service Manager

Posted 1 year ago

“We've used Charity Job a few times now, and it's a bit expensive for the level of applications you receive from it (very little).”

Helpful Report

Posted 2 years ago

Hi Ian and thank you for taking the time to email us your feedback. We’re sorry to hear we haven’t met your expectations in candidate no’s for your Fundraising role. I can see your ad received around 2400 views and 24 clicks on apply in what is a difficult candidate market for fundraisers, but we understand how frustrating it can be when it doesn’t result in a hire. Please do contact us when you next recruit so we can personally talk through your options. Best wishes, Beverley Customer Service Manager

Posted 2 years ago

“No application s from this route”

Helpful Report

Posted 2 years ago

Hi Ruth, thanks for taking the time to leave us a review. I understand your account manager, Chris Sparkes has now contacted you directly to discuss the current recruitment climate and moving forward, and should you wish to advertise with us to again, Chris had advised you to contact him first to discuss how best to optimise the ad performance. Best wishes, Beverley Customer Service Manager

Posted 2 years ago

“We've used CharityJob before to advertise posts and always garnered a reasonable response in terms of applications. The latest one generated one application despite over 400 views which was very disappointing. We had more responses for considerably less money via Indeed.”

Helpful Report

Posted 2 years ago

Hi David, thanks for taking the time to leave us a review. I understand your account manager, Jules Keene has now contacted you directly to discuss the recruitment climate and moving forward, and should you wish to advertise with us to again, you have agreed to contact Jules first to discuss how best to optimise your ad performance. Best wishes, Beverley Customer Service Manager

Posted 2 years ago

“Poor response rate. Disappointing. Will be using Indeed in future.”

Helpful Report

Posted 2 years ago

Hi Hugh, thanks for taking the time to leave us a review. I understand your account manager has now contacted you to discuss the differences between posting vacancies with a niche job board such as CharityJob compared to a very general job board such as Indeed. Every recruiter working with CharityJob is assigned their very own account manager, so if in the future you should wish to advertise with again, please don’t hesitate to contact Judith Jones (Senior Account Manager) first as she will be more than happy to advise you on how to optimise the ad performance. Best wishes, Beverley Customer Service Manager

Posted 2 years ago

“Not many replies to our advert. Also, as there is no option to upload a covering letter as requested, many people don't.”

Helpful Report

Posted 2 years ago

Hi Karen, thanks for taking the time to leave us a review. I understand your account manager has been in contact with you to discuss your ad performance and to advise on the application process selected as I understand you had selected the optional covering letter function. Moving forward, and should you decide to advertise with us again, please contact your account manager before posting your vacancy and she will be happy to offer assistance/guidance if needed. Best wishes, Beverley Customer Service Manager

Posted 2 years ago

“got very few applicants, none of which were suitable”

Helpful Report

Posted 2 years ago

Dear Jo, it is very disappointing to hear that you did not receive the quantity or quality of applications you were hoping for, so I have asked your account manager, Jules Keene to contact you to discuss this with you. Best wishes, Beverley

Posted 2 years ago

“as a recruiter, I found it too clunky to manage, next time i'd just have link to our website, with all of our application forms on it. I understand Charity Jobs tries to push quick apply which was my mistake. If you are happy to receive applicants cv only, then its fine, anything else is an issue. Lots of applicants struggled uploading their completed documents also.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us feedback, Noreen. We're very sorry to hear that you and some candidates experienced an issue with our website functionality and would welcome more feedback on this, so I have asked your account manager, Chris Sparkes to contact you to discuss this in more detail. Best wishes, Beverley

Posted 2 years ago

“Disappointing this year compared with last year. Website confusing to me and to one keen applicant. The support from my account manager was excellent, though.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us feedback, Anne. We're very sorry to hear that your recent vacancy advertised with us did not perform as well as you had hoped, so I have asked your account manager, Jules Keene to contact you asap to discuss this with you. We would also welcome more feedback on the website functionality you found confusing. Best wishes, Beverley

Posted 2 years ago

“If you are asking people to pay for a service it is important that there are good quality candidates applying for the role. A near identical job ad went out 18 months ago with your platform and got 4 x more applicants on exactly the same package.”

Helpful Report

Posted 2 years ago

Dear Rob, we are disappointed to hear that you did not receive the quality of applications you received the last time you advertised with us. I have asked your account manager, Jules Keene to contact you asap to discuss the current candidate market and ad performances with you. Best wishes, Beverley

Posted 2 years ago

“No applicants and expensive compared to Indeed”

Helpful Report

Posted 2 years ago

Dear Phil, it is very disappointing to hear that you did not receive the number of applications you were hoping for and have not successfully recruited through CharityJob. I have asked your account manager, Chris Sparkes to contact you asap to discuss the ad performances with you. Best wishes, Beverley

Posted 2 years ago

“Very few candidates applied through this ad.”

Helpful Report

Posted 2 years ago

Dear Verity, it is very disappointing to hear that you did not receive the number of applications you were hoping for. I have asked your account manager, Chris Sparkes to contact you asap to discuss the ad performances with you. Best wishes, Beverley

Posted 2 years ago

“No problems with the company but we had no response to our advertisement.”

Helpful Report

Posted 2 years ago

Dear Josephine, I can see that you received several applications but it is very disappointing to hear that you did not receive the number of applications you were hoping for. I will ask your account manager, Jules Keene, to contact you asap to discuss the ad performance. Best wishes, Beverley

Posted 2 years ago

“Quality of candidates was very, very low and less than 25% followed the application instructions.”

Helpful Report

Posted 2 years ago

Dear Oli, it is very disappointing to hear that you did not receive the number of quality applications you were hoping for and that candidates did not follow the application instructions you clearly outlined in the ad text. We have recently updated our application functionality to enable recruiters to make it mandatory for candidates to submit both a CV and covering letter when required. I will ask your account manager, Judith Jones, to contact you to discuss this new function in more detail and to also discuss the ad performance. Best wishes, Beverley

Posted 2 years ago

“Very low response to our job advert (which I don't think is solely down to Charity Jobs but down to the employment market in general at the moment). We've found the platform very expensive however Matthew our account manager has been courteous and friendly. He encouraged us to upgrade our package but as we are a very small charity, this is not feasible at the moment.”

Helpful Report

Posted 2 years ago

“Good system but we didn't get any applicants!”

Helpful Report

Posted 2 years ago

Dear Kat, it is very disappointing to hear that the applications you did receive you were not able to recruit from. I have asked your account manager to contact you asap to discuss this and how the ad performed on our website. Best wishes, Beverley

Posted 2 years ago

“Not a good response to my advert”

Helpful Report

Posted 2 years ago

Dear James, it is very disappointing to hear that you did not receive the number of applications you were hoping for, so I have asked your account manager to contact you asap to discuss the ad performance with you. Best wishes, Beverley

Posted 2 years ago

CharityJob is rated 4.4 based on 1,324 reviews