I use the app and i have to say that it is extremely flaky and the data on it is frequently out of date which means i often have to call the help desk for assistance when i arrive at a charger. This unreliability means i have to add another 10 mins on to my journey just in case i have to call the desk. The app takes forever to stop after the charge has stopped so you end up disconnecting the lead when the app is still running and closing the app manually. The staff on the help desk when you need assistance are friendly but you have to press 3 buttons to get them through to them on the phone. When it is absolutely freezing outside or windy with gloves on etc it would help if there was an option to go straight through to a person (i.e. only 1 option)