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bp pulse Reviews

3.9 Rating 4,404 Reviews

71 %

of reviewers recommend bp pulse

Company Reviews

3.9

Based on 4,404 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

bp pulse 4 star review on 29th June 2021

bp pulse 5 star review on 25th June 2021

bp pulse 5 star review on 23rd June 2021

bp pulse 1 star review on 16th June 2021

bp pulse 5 star review on 11th June 2021

bp pulse 4 star review on 3rd June 2021

39

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I called in at 8am, it was pouring down and was so frustrated that I had 0 miles on my vehicle, and the agent Esther was constantly talking to me in such a calm professional tone, reassuring that she will get the unit working for me definetely as she has magic hands. She restarted the machine 4 times but in the end managed to get it charging for me. I'm sending my virtual hugs to her helping me overcome on my anxiety, fantastic job, thanks alot ”

Posted 2 years ago

“A quick review to say a massive thank you to Gizzella who provided me with excellent customer service when my app didn’t initiate a charge. Gizzella Was quick, efficient, knowledgeable and very friendly. Thank you”

Posted 2 years ago

“The colleague helped me & most important listened to the issue of not been given a rapid charge 2 and finding a location for me to sort out charge point ( wasn’t easy to locate) and most importantly took so much time to get the issue resolved”

Posted 2 years ago

“Customer service was very helpful, the charging station was reset and I ca charge my car very fast. Very good on price as well as good service .”

Posted 2 years ago

“Mohammed was really great. Helpful and responsive through the whole process.”

Posted 2 years ago

“I needed to call customer service as I wasn't sure if my car had issue with chademo plug or the unit. The customer service agent was so nicely handling my enquiry and while I was waiting for the charger to start she started to smooth me on my mother tongue language which was amazing. Took me 3 calls to sort it with 3 different units, luckily I was always put through to the same amazing lady. I am not sure of her name, it was something like Es, but I know she was Hungarian. You need to hire more people like her and you won't have these bad reviews!”

Posted 2 years ago

“Picked p the phone within 30 seconds, Couldn't solve the problem with charger but said engineer has been booked for visit in 2 days”

Posted 2 years ago

“Handled very professionaly from start to finish. Good explanation of some small changes to our existing consumer unit and a trench to the garage, which we had to do before installation. Very nice and knowledgable electrician who fitted it without fuss, even though cable route was difficult. Three weeks start to finish (including our own work of a week). Think thats pretty good overall.”

Posted 2 years ago

“You were very prompt in getting information to me and supportive and patient in helping me through the process, particularly Mohammed Sabbir who was my named contact.”

Posted 2 years ago

“Great customer service. Swiftly sorted out the technical issue I faced trying to charge my car. Professional, helpful and friendly.”

Posted 2 years ago

“Mohammed Sabbir was outstanding. He helped with my consumption survey, got UK Power Networks on the case to upgrade my incoming fuse and was so patient with me. He kept me updated in a process which took some time (nothing to do with bp pulse) and proactively checked in with me.”

Posted 2 years ago

“I had a terrible experience over a year trying to get a Bp charging point from them. Their arrangements and conditions were terribly complicated and unfriendly with disabled people like me in social housing and treatment I received beggars believe in this age and time. Enventually getting car dealership, Motability, Western electric board,my housing association and local council involved, a year after I received my electric car, 27/08/2021, my home charging point was installed and I am ever so grateful. Please don’t give up when you as a Conscious or Disable person is forward thinking, doing the right thing by getting a electric car, keep asking and don’t give up please. The installation was done by Andrew and excellent professional man indeed, very patient, explaining everything to me and did a brilliant job, Thank you Bp. I am now very very happy 😃.”

Posted 2 years ago

“Mohammed Sabir was very responsive and helpful and made the experience very smoothe”

Posted 2 years ago

“I didn't actually purchase this product as its through motability. But I found it awkward filling out forms taking pictures of electric gas water points, yes it helps the electrician, but not people with disabilities. The office staff contacting me where great very informative, but the best person was the electrician. He had to make calls regarding my electrics and earthing but was 100% good. I hope his wedding went better on Saturday, than his football team did. I also don't receive my car till mid October, so rumours that the installation of charge points are running late as high demands are not true. So I've been told. Free energy now for this report please.”

Posted 2 years ago

“contrary to what I read - the whole experience was brilliant - the appointment, booking through to install was seamless - all contact was professional and the engineer was fabulous (nuff said).”

Posted 2 years ago

“Friendly and helpful installer, no mess great job, really pleased”

Posted 2 years ago

“Friendly and helpful installer, no mess great job, really pleased”

Posted 2 years ago

“Process seems to work well via online Q&A and photos, installation contractor was polite / helpful and discussed things through before doing the work. On the whole very pleased with the installation.”

Posted 2 years ago

“After initial issues with the application, things went smoothly, it was done on time. The technician came exactly as the agreed time, and was very friendly.”

Posted 2 years ago

“Good experience from start to finish I took lots of photos to make sure BP Pulse had all the info they needed before installation and the installer turned up on time on the day was friendly and cracked on and got the job done. No problems at all. Works great I am more than happy”

Posted 2 years ago

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bp pulse is rated 3.9 based on 4,404 reviews